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“It gets three stars based on location and price”

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Garrett's Desert Inn
Ranked #44 of 60 Hotels in Santa Fe
Reviewed 20 May 2013

To start with the positives, the hotel is in an excellent location. You can walk to everything in Santa Fe from it. The price was at least $100 less per night than the nicer hotels close by, which adds up after a few nights. The parking was also a deal compared to the other downtown hotels I priced - $8 compared to $20. Also has free wifi.

The rooms are clean but extremely dated. We had issues with the hair dryer overheating after a few minutes and we would have to wait for it to cool down. I haven't seen a TV like the one in the room since the mid-90's. The rugs, beds, linens are old and nothing to write home about. The bathroom is dated. Our toilet leaked all over when we arrived, but they were attentive and did send someone up to fix it within two hours.

The location and price are what sold us on the hotel. If you don't mind very dated rooms that smell a little musty, and you enjoy a good deal in a great location, this hotel is for you. If you enjoy the luxury of a 5 star, check out the more expensive ones down the road.

  • Stayed: May 2013, travelled with family
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4  Thank hmk24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley R, Director of Sales at Garrett's Desert Inn, responded to this reviewResponded 20 May 2013

Dear hmk24,

We really appreciate the fact that you saw the great value that is the Garrett's Desert Inn! We do have the perfect location, just 2 blocks from the Plaza and , as you say, $100 lower than other nearby hotels.

I was also happy to hear that while you did have a problem with a leaky toilet, that our staff was able to quickly respond and rectify the situation.

Thank you for also pointing out that our rooms are very clean. We are in need of some updating and we will begin a hotel renovation over the next few months, refurbishing and modernizing our guest rooms. We are excited to be getting a face lift!

We will still continue to be a tremendous value in the downtown are and will still provide a clean, comfortable and updated guest room, while delivering great value and service.

Please come back and see us again and experience our new rooms! Thank you so much for your review. We appreciate all of our guests comments and feedback.

Best Regards,
Director of Sales

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207 - 213 of 405 reviews

Reviewed 27 April 2013

This hotel has a desperate need for some attention! Improvements in cleanliness are essential and it needs a complete update (carpet, furnishings, etc.) The room smelled of smoke, carpet was stained, bedspread, shams, and bathroom were dirty!!! I checked out after 5 minutes of my arrival. It was unfortunate that this occurred at 10 pm, because it was very difficult to find another hotel room, but absolutely necessary. Don't recommend staying here until they do a total makeover! I am awaiting word if I will get reimbursed for my pre-paid reservation.

  • Stayed: April 2013, travelled on business
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23  Thank martintravels2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley R, Director of Sales at Garrett's Desert Inn, responded to this reviewResponded 17 May 2013

Dear Guest,

I would like to sincerely apologize to you for the many problems you encountered while visiting our hotel. It is absolutely unacceptable to have had those problems in any guest room. Please know that this is not how we operate this hotel. We do our utmost to maintain an absolutely spotless facility. It appears we did drop the ball this time.

I would like to tell you that we are scheduled for a spectacular renovation over the next few months. We have an amazing location in Santa Fe, just 2 blocks off the Plaza, and with our soon to be newly refurbished hotel, and at a great value, would like to invite you back and allow us another opportunity to redeem ourselves.

I do thank you for your candor in your review and while it is difficult to learn, it is truly the only way, we can get better and better. I have shared your comments with our housekeeping staff and room inspectors.

Again, my sincerest apologies for your experience. We remain at your service and welcome you back to experience our improved hospitality.

Sincerely,
Hotel Director of Sales

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Reviewed 25 April 2013

I live in Santa Fe and often have out of town guests stay here. I also hold day long conferences here. The location is amazing...the facilities are more than adequate...clean and sufficiently well maintained.

This is not a 'romantic hideaway' by any stretch but it IS a great value for this town which can be very expensive. Great swimming pool...wonderful in the warmer months...easy walking to high-end restaurants OR the family budget fare.

Also they have been in the process of opening their restaurant space. The space has had many lives...but this time the Inn is going to be the proprietor...we are all hoping for the best in this endeavor and as a guest/conference attendee it will be a major PLUS.

Room Tip: if possible do not have a room that backs onto Alameda Street...
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  • Stayed: March 2013, travelled on business
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Thank yosta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley R, Director of Sales at Garrett's Desert Inn, responded to this reviewResponded 17 May 2013

Dear Yosta,

Thank you so much for your lovely remarks about our property. Yes, it is true, in the very highly priced Santa Fe Downtown market, Garrett's Desert Inn is clean, affordable and a wonderful place to stay. Thank you so much for allowing us to host your out of town guests!

We do have very nice meeting facilities and I thank you for booking your conferences with us. We appreciate it!

We have some exciting things happening at the hotel. As you mentioned, we are working on getting the restaurant operation up and running and also we will begin a fantastic renovation of our guest rooms and public areas.

I am very proud of our staff as we do enjoy making each guests feel welcomed and cared for. We are looking forward to welcoming you back to the hotel and again, many thanks for taking the time to write a nice review.

Please let us know how we may be of further service to you!

Sincerely,
Director of Sales

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Reviewed 13 April 2013

If you just need a place to sleep and clean up, this place will work. You are definitely within walking distance to the plaza. No breakfast but room has coffee. Internet is slow and sometimes not at all. If you need to use the lobby computer, there is a $7 per 15 minute fee and $1 per page printing fee. $8 per night parking fee.

  • Stayed: April 2013, travelled with family
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21  Thank LubbockBuzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley R, Director of Sales at Garrett's Desert Inn, responded to this reviewResponded 17 May 2013

Dear Guest,

Thank you so much for taking the time to write a review of your stay with us. We always enjoying hearing from our guests.

I am happy that we were able to provide a nice spot for you and your family to stay while you were visiting Santa Fe. We do have a wonderful location, within 2 blocks of the plaza and we do pride ourselves on offering a very affordable and comfortable hotel.

We are renovating the hotel in the next few months. Please come back and see us and let us show you the new Garrett's Desert Inn.

Sincerely,
Director of Sales

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Reviewed 10 April 2013

This is an older motel (1950s) and is located just down the street from the Loretto Church and the Plaza. You will not find any other motel in downtown Santa Fe for this value. The large hotel across the street will cost you four times as much. The rooms are basic, clean, a bit tattered here and there, and NOT soundproof. However, the room I had was spacious enough not to feel cramped. The bathroom had older- shall we call them vintage- fixtures but was very clean. The bed was large and comfortable but the pillow shams were torn. The people in the office were very nice, cheerful, and helpful. I think some better artwork (my room had a really bad, blah watercolor of a pueblo) and spiffing the rooms up would be in a good suggestion for the owners. There is easy parking in the center of the large L-shaped building for only $8. a night- a bargain in Santa Fe. There is a coffee pot and coffee packs in the room and always coffee available in the lobby. Not a fancy place to pamper yourself but with so many (!) tempting things for sale in Santa Fe it is a good place to save money in lodging.
Small fee for dogs. Definitely worth staying in this motel if you are not looking for luxury.

Room Tip: Main level rooms good for those with dogs.
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  • Stayed: April 2013, travelled solo
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3  Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley R, Director of Sales at Garrett's Desert Inn, responded to this reviewResponded 17 May 2013

Dear Guest,

I really appreciate your kind comments concerning what a great value we are in comparison to other hotels within walking distance of the plaza. Not everyone can afford or wishes to spend a large portion of the travel budget on a hotel room, as you say, when there are so many wonderful stores and galleries on which to splurge.

I also very much appreciate your acknowledgement of our terrific staff. We do pride ourselves on being very customer service driven and do our best to ensure that every guest is treated with sincere hospitality. The crew loves hearing positive comments and I will be sure to share your kind remarks with them.

Yes, it is true we are all dog lovers here at the hotel. We make it easy for guests traveling with beloved family pets to have a good place to stay for the pooches too!

We are starting a hotel renovation soon and the areas that were not perfect that you described will certainly be taken care of.

Please come back to see us and bring your pet and we will delight in showing you our wonderful new changes.

We very much appreciate your comments and thank you for your valuable input!

Sincerely,
Director of Sales

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Reviewed 8 April 2013

Although the motel is really mediocre, everything you need but old,it is a quick three block walk to the plaza. The price is right, but there is a charge of $8 to park your car each night. No breakfast offered, but plenty offered at restuarants in area.

  • Stayed: April 2013, travelled with family
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Thank A Eu B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley R, Director of Sales at Garrett's Desert Inn, responded to this reviewResponded 17 May 2013

Dear A Eu B,

Thank you so much for your comments concerning your recent stay. I am glad that you found our hotel affordable, a good value and also enjoyed our proximity to the plaza.

Our hotel will undergo a renovation soon and we are very excited about that. We will still maintain an excellent value in comparison with other downtown properties, but we will have a fresh and modern new look. It is exciting!

We are also working on opening our restaurant and providing meal service for our guests. Parking is at a premium in Santa Fe so the parking fee will remain, however, I should note that our parking fees are about $20 less than other hotels in our area.

Please come back and see us once our renovation is complete and enjoy new rooms, great service and still at an affordable price for downtown Santa Fe.

We value your comments and feedback!

Sincerely,
Director of Sales

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Reviewed 2 April 2013

If you are taking a pleasure trip to Santa Fe, NM and would rather spend your money on the great food and shopping Garrett's is for you. The rooms are a 1950's leftover with the same bathroom tile my whole family had BUT they are clean and comfy AND a 4 minute walk to the Plaza.

  • Stayed: March 2013, travelled with family
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1  Thank Carneyq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley R, Director of Sales at Garrett's Desert Inn, responded to this reviewResponded 20 May 2013

Dear Carneyq of Las Cruces,

I thank you for taking the time to review your recent stay with us. I was delighted to hear that you had an enjoyable stay and found our guest rooms clean and comfy. That's music to my ears!

I am also delighted to hear that you felt Garret's Desert Inn was a great value and that you were able to save some money by staying with us and enjoy the many great restaurants and shopping that Santa Fe has to offer.

We really do have an amazing location, just 4 minutes to the Plaza from or front door-just steps away from all of the wonderful sights, sounds and tastes of our wonderful city.

We will begin a hotel renovation within the next few months. So, while modernizing and upgrading our guest rooms, we will still maintain a bit of the Route 66 charm that we have and sets us apart.

We are excited about our soon to be "new look" and we would love to invite you back to the hotel and enjoy our new and improved guest rooms, while still offering our guests a great downtown value.

I very much appreciate your review and thank you for all of your valuable commentary!

See you soon!

Best Regards,
Director of Sales

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Additional Information about Garrett's Desert Inn

Address: 311 Old Santa Fe Trl, Santa Fe, NM 87501-2707
Region: United States > New Mexico > Santa Fe > Downtown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #44 of 60 Hotels in Santa Fe
Price Range: £66 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Garrett's Desert Inn 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Garrett's Desert Inn - a Santa Fe motel in the heart of town. ~ A Route 66 Santa Fe Motel right in heart of Santa Fe, sitting three blocks from the end of the Santa Fe Trail. Now under new management since Oct 2013. Serious downtown value. ~ a classic Route 66 "motor-court" motel with front of the room parking, has been the go-to bargain accommodations for downtown Santa Fe. ~ with the famous "Bite" all-day restaurant featuring its renowned "Best of Santa Fe" burgers and malts. ~ one of the most affordable pet friendly Santa Fe hotels, ~ heated swimming pool and plenty of sun open late May to late September. ~ three blocks or less to 1. The Plaza 2. Palace of the Governors 3. Cathedral and its chiming bells 4. Loretto Chapel 5. The three downtown museums 6. Canyon Road and its 80 plus galleries - a visual feast of a walk 7. Oldest house in Santa Fe 8. Forty - yes 40- restaurants. ~ Right by the end of the Santa Fe trail. ~ Imagine what has passed us by. We're not fancy - we're "right there - in the heart of it" Locally owned since 1957. Giving Back with Every Stay It is our mission to support non-profits by hosting community environmental and political groups, book readings, lectures, meetings, yoga, and meditation - - the essence of living here in Santa Fe. ... more   less 
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Also Known As:
Garrett`s Desert Hotel Santa Fe
Garretts Desert Hotel
Garretts Desert Santa Fe
Garrett's Desert Inn Santa Fe, New Mexico

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