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“Good for pleasure, not business”

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Hilton Santa Fe Historic Plaza
Ranked #17 of 60 Hotels in Santa Fe
Certificate of Excellence
Reviewed 24 March 2014

Rooms were decent, breakfast was great, and the check in staff were extremely helpful. However, I had a horrible experience with Hugh Thomas(Director of Catering), and would not stay at this hotel ever again. It's unfortunate that one individual can change ones entire perception of a hotel, but if you're in this industry, repeat business is key. It's too bad Hugh missed that part of training.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Jeremy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this reviewResponded 27 March 2014

Thank you so much for your comments; we truly appreciate all of your feedback. I would first of all like to apologize for the behavior of the individual who assisted you, this is not the level of service that we deliver to our guests. We appreciate all of your feedback and comments and have shared them with our hotel staff, as this allows us to improve our services for you, our loyal guest, and we look forward to hopefully hosting you again in the near future

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1,078 - 1,084 of 1,660 reviews

Reviewed 19 March 2014

This will be my new 'go to' hotel in Santa Fe. Not only were they warm and welcoming, the hotel is VERY close to the plaza and within walking distance of the major sights. The room was lovely, freshly remodeled and very comfortable. We stayed with our three dogs and everyone was nice, no one acted like they were a bother. Santa Fe rooms tend to be small but the Hilton's rooms are huge with very comfortable furniture and large bathrooms. Bed was a tiny bit firm. Donna in the breakfast buffet was wonderful. Thank you Hilton!!!

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank ToriM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this reviewResponded 20 March 2014

Thank you so much for your kind words. We are glad that you enjoyed being able to travel with your canine companions. We have also shared your comments with Donna, and we look forward to hosting you again in the near future

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Reviewed 16 March 2014 via mobile

We stayed just for one night for a quick getaway. We loved our bedding so much we asked what kind of pillows we had so we could shop for them when we got home. Loved that it was so close to the plaza too. I highly recommend staying here!! Basic room had great coffee, a safe for belongings, a great lounge area for reading, and simply great ambiance. Beautiful room!!

Stayed: March 2014, travelled as a couple
3  Thank SycamoreManor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this reviewResponded 20 March 2014

Thank you so much for taking the time to let us know about your experience at the Hotel. We are pleased that the room was able to meet your travel needs. We look foward to hosting you again in future.

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Reviewed 11 March 2014

My husband and I enjoyed walking all around Santa Fe from this hotel. We took a wonderful walking tour of the city that left from the hotel at 9:35 am. We did not need our car as everything was quick walk away. My only complaint about the hotel was it had a little cozy bar area but they kept the lights so bright for late night relaxing that we didn't want to stay and ended up at the hotel across the street to have a nightcap and sit by the fire. The hot tub was right outside our room and I was disappointed that we didn't remember our swimsuits. The weather was cold but the hot tub looked very inviting! I would definately recommend a stay at this nice Hilton property! Beware, they charge for parking, although if you are a member of Hilton Honors they reduce it to half price....still a hefty $8 per day.

Room Tip: The rooms on the inside overlook the pool and spa area. There is also a refrigerator in the room wh...
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  • Stayed: March 2014, travelled as a couple
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2  Thank Majorrex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this reviewResponded 13 March 2014

Thank you so much for your comments; we truly appreciate all of your feedback. I am pleased to hear you were able to walk to your destinations. We look forward to hosting you again in the near future.

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Reviewed 11 March 2014

People made us to fell really appreciated. Their suggestions about food (restaurants) and sightseeing were outstanding. Marcela is the best concierge ever! Every night worth it! We visit Taos pueblo and travel around with the map and the advice that the concierge gave us. We have food in two amazing restaurants all suggested by people in the front desk

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank Olga V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this reviewResponded 13 March 2014

Thank you so much for your comments; we truly appreciate all of your feedback. I am pleased that you enjoyed the service provided by the hotel. We have shared your comments with our staff and we look forward to hosting you again in the near future

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Reviewed 6 March 2014

barking DOG was placed next to my room. The DOG whined and barked, yet to solve the problem I was TOLD to move. I asked three times for the issue to be resolved and even that the manager was to contact. The manager NEVER contacted I needed to have a terrible stay - since wasn't going to move. The inetresting part is that only 50% of the hotel was sold - so why not place the DOG in a secluded area - ohhh wait - Hilton needed to make 50.00 dollars from the DOG.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank Nick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this reviewResponded 13 March 2014

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.

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Reviewed 6 March 2014

The customer service in this hotel was excellant. Everything was very clean. Walking distance to the square in Santa Fe. The restaurant food and bar was very good and I would go back to dine there. The executive lounge was unattended. It provided plenty of beverages but no alcohol served. This is a good hotel if you want to take your dog, but if you don't like to stay where dogs are allowed, I would suggest you stay somewhere else. I took my little Bichon, and he whined when we left the room. It upset the man next door who didn't like dogs, and I observed his behavior as he raised his voice to the staff at the counter. They did offer to move him, but he refused and wanted us to move.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Debbie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this reviewResponded 13 March 2014

Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel services to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

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Additional Information about Hilton Santa Fe Historic Plaza

Address: 100 Sandoval St, Santa Fe, NM 87501-2131
Phone Number:
Region: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Santa Fe
#8 Business Hotel in Santa Fe
#15 Romantic Hotel in Santa Fe
#17 Family Hotel in Santa Fe
Price Range: £124 - £267 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Santa Fe Historic Plaza 4*
Number of rooms: 158
Official Description (provided by the hotel):
Located just 2 blocks from the famous Historic Plaza, the Hilton is one of the best hotels in downtown Santa Fe. Not many hotels near Santa Fe, NM can compete with our excellent service and amenities. ... more   less 
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Also Known As:
Hilton Santa Fe Historic Plaza Hotel Santa Fe
Hilton Hotel Santa Fe
Hilton Santa Fe Historic Plaza New Mexico

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