First the positive, location, location, location! felt very safe.
everything is within walking distance, the railyard district, Museums, Restaurants, Churches, etc.
there is water in the lobby all day, with lemon and with oranges, Business office opened 24 hours with 2 computers.
We arrived on Friday during an electrical storm, having just driven through the torrential rain happy to finally be at my vacation destination. I went in to check in and informed due to power outage I would be taken to Buffalo Thunder Casino, actually what I was told was "Leave NOW" .There was mass confusion, no back up power , guests were being sent out of hotel , only to be met by another electrical storm. I asked if we could stay in lobby till storm blew over and was told that it was against the law, too dangerous, codes, blah, blah, blah.
Out in storm in front of hotel met two employees, one employee was sneaking a cigarette the other was giving directions to the mall around the corner that did have electricity.
Once again I was told there was a van that would take me to Buffalo Thunder Casino.
I made my reservation for this hotel in February, due to its location and based on reviews from Trip advisor. I was so dishearten upon arrival. I should have called another hotel and walked.
But I am a Hilton Honors member, I booked my entire vacation with Hilton Brand, I so wanted this to be my Dream Vacation.
Around 8 we called the hotel and power had been restored. Again I went to check in and was met by several employees at the desk. I was not greeted as a Hilton Honors member, I was given room 127, wait I said, I emailed the manager and specifically asked to be on upper floor. there are only 3 floors, (see other reviews about the bottom floor) Carlos said oh no you don't want to be on 3rd floor, I want to put you on 2nd floor, handed me only the keys and directed us to elevator, after realizing we were already on the correct floor exited the elevator and proceeded to our room.
The room was very clean, the beds were adequate not as comfortable as the Hampton Inns we stayed prior to Hilton, the sheets were nice but the duvet comforter was heavy duty poly and not very comfortable. They do not use fitted sheets on the bottom so constantly waking up in wad of sheets. The bed consists of 1 flat sheet at bottom that does not cover the end of mattress, yuck! 1 flat sheet on top and duvet cover. There was a blanket in the closet, which by the way is in the bathroom.
The bathroom was large and well lit, very clean. The water pressure was not very good nor was there enough hot water. It was a holiday weekend so could be too many guests ?
The Hotel runs the heater all day, it has the smell of burnt air, I had to keep the air on 64 to keep the room cool, and had to adjust it at night down to 60 to sleep but it was still very stagnant.
The outside noise was minimal, but hallway corridors very noisy, doors had to be slammed to shut and the toilets were loud! yes horribly loud. We were constantly awakened by neighbors trying to shut the doors and late night toilet flushes. The refrigerator in the room makes a whirring noise and had to be turned off to sleep.
If you want coffee in the morning you need to get up between 4:30 to 6:30, I wasn't told this when I arrived, the free coffee is not very hot but was told they provide for the Europeans guests because of time difference. The Coffee shop opens at 6:00 if you want to purchase Starbucks.
there was a problem with door keys not working and internet connections as well.
We stayed 5 nights and throughout our stay observed many complications being handled by various employees, although very quick with apologies , the employees are accommodating but not overly friendly.
To Sum up the stay, Great location, safe and very clean rooms, but NOISY, HOT and way too expensive. Stay at a quaint B-n-B , or Eldorado next door, where the employees are very friendly and if you need to rent a car while you are in Santa Fe see James at the El Dorado, Hertz desk.
- Official Description (provided by the hotel):
- Located just 2 blocks from the famous Historic Plaza, the Hilton is one of the best hotels in downtown Santa Fe. Not many hotels near Santa Fe, NM can compete with our excellent service and amenities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hilton Hotels Direct, Hotels.com, TripOnline SA, Ebookers, HotelQuickly, Cancelon and getaroom.com so you can book your Hilton Santa Fe Historic Plaza reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Santa Fe Historic Plaza Hotel Santa Fe
- Hilton Hotel Santa Fe
- Hilton Santa Fe Historic Plaza New Mexico