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“Is this hotel worth $324.00/Night?”

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Hilton Santa Fe Historic Plaza
Ranked #17 of 60 Hotels in Santa Fe
Certificate of Excellence
Reviewed 16 August 2014

We promised ourselves we would never stay at the Hilton again 3 years ago. Guess what? We booked the room still again in July. It was the International Folk Art Festival Weekend. We were in Santa Fe researching WW2 spies. We couldn't find another pet-friendly hotel near the plaza that would accommodate both a Labrador Retriever and a cat. Room service breakfast turned out to be a nightmare. The first morning they had to come back 3 or 4 times to get our order straight. We couldn't drive our car out of the parking lot. They had a gate that came down to block us. You had to insert your room card. Supposedly it would open. But it didn't. I went up to the front desk and yelled at them. Other guests lined up behind me shouted, "Yeah, us too!" The bed creaked all night long every time you moved or got in or out of it to the point of insanity. It was like a medieval torture device.The front desk harassed us about not being able to put a charge for the whole amount of the stay on our credit card even though we were paying in cash. They sent an errand boy to put an envelope complaining about it under our door every morning. I couldn't use my cell phone in the room. There was absolutely no service. It was very inconvenient to always have to run outside. They sent us an email with a receipt for our stay that was incorrect. The accounting department refused to correct it. About the only good thing I can think of was that they never did charge us for the room internet service.

Room Tip: Stay in a room near the casitas. You are just across the street from Il Vicino's, a pizza restau...
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  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this reviewResponded 18 August 2014

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

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973 - 979 of 1,660 reviews

Reviewed 13 August 2014

We arrived at this hotel for a two night stay to find that we had been allocated a room with twin beds. Front desk staff were great and organised a king room for us. Room was lovely with an extremely comfortable bed. Hotel has great facilities and is well located to the central town and restaurant area. Certainly would recommend this hotel as a place to stay in Santa Fe.

Stayed: August 2014, travelled as a couple
Thank SmokeyRH3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this reviewResponded 14 August 2014

Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. I am pleased that you enjoyed the service provided by the hotel. We have shared your comments with our staff and we look forward to hosting you again in the near future

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Reviewed 13 August 2014

This was our first stay at this hotel. We generally stay at a lesser facility closer to the square. We were very pleased with the location, the staff and the overall condition of the hotel. We will definitely stay there on our next trip to Santa Fe.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Frank P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this reviewResponded 14 August 2014

Thank you so much for your comments. We hope to see you soon at the Hilton Santa Fe Historic Plaza

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Reviewed 11 August 2014

We had only a two night stay here, but it was all wonderful. The room was spacious, beautifully decorated, and had a nice view. The mattress was perhaps the best I have ever experienced. The service we received from Perry at the front desk was beyond exceptional; it truly made our stay! We will definitely return.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Chrispy56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this reviewResponded 14 August 2014

Thank you for all of your comment. We appreciate all of your feedback and have shared it with our hotel staff.
We look forward to hosting you again soon at the Hilton Santa Fe Historic Plaza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

Second time staying at the Hilton Santa Fe Historic Plaza. The rooms have been completely redone and are very nice. The hotel has a great location. The only problem is the front desk....they are so rude. Check-in was a nightmare, then I asked the same person later in the day for a restaurant recommendation. After eating at the restaurant that he recommended I gave him feedback and he basically told me I was stupid and did not know what I was talking about and that he would keep recommending the restaurant. All he would have to say was "thank you for your comments". The front desk needs training!!!!

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank jeff s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this reviewResponded 14 August 2014

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and Would like to apologize for the inconveniences that you experienced. We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again

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Reviewed 11 August 2014

This was our first time to Santa Fe. The hotel/resort was great and has come to resemble the consistency we would expect from Hilton. The rooms resemble the Spanish influence of the region and leaves you feeling you are staying some place special. Compared to other hotels it is great bargain and worth visiting. Yes you do have to pay for parking, but the only reason why they charge is to keep others out. They ran into a problem when downtown visitors would use the pay lots and hotel guests couldn't park. When I heard that, I thought it was a great idea.

As an added tip, in the evening ask Carlos at the front desk where to eat. He has the best tips and suggestions.

Room Tip: Ask for a room away from sandoval street and away from the dumpster.
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this reviewResponded 14 August 2014

Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback as it assists us on improving our service and quality. We look forward to welcoming you back to our hotel in the not too distant future.

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Reviewed 11 August 2014

Its a Hilton, consistent product and a better than run-of-the-mill road hotel for this location. The Santa Fe Garden Inn is a nice quiet, clean place to stay and that's all I have to say about that. Really no other items of complaint or compliment.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this reviewResponded 14 August 2014

Thank you for all of your comment. We appreciate all of your feedback and have shared it with our hotel staff.
We look forward to hosting you again soon at the Hilton Santa Fe Historic Plaza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Santa Fe Historic Plaza

Address: 100 Sandoval St, Santa Fe, NM 87501-2131
Phone Number:
Region: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Santa Fe
#8 Business Hotel in Santa Fe
#15 Romantic Hotel in Santa Fe
#17 Family Hotel in Santa Fe
Price Range: £124 - £260 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Santa Fe Historic Plaza 4*
Number of rooms: 158
Official Description (provided by the hotel):
Located just 2 blocks from the famous Historic Plaza, the Hilton is one of the best hotels in downtown Santa Fe. Not many hotels near Santa Fe, NM can compete with our excellent service and amenities. ... more   less 
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Also Known As:
Hilton Santa Fe Historic Plaza Hotel Santa Fe
Hilton Hotel Santa Fe
Hilton Santa Fe Historic Plaza New Mexico

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