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“Very terrible !”

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Quality Inn Santa Fe
Ranked #47 of 60 Hotels in Santa Fe
Denver, Colorado
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Very terrible !”
Reviewed 16 January 2012

I'm not a picky traveller, but had to comment here since I switched my usual plans to stay here based on many positive trip advisor reviews- what a Mistake ! I've spent a lot of time in Santa Fe both business and personal and when I have my dogs I usually stay at the Comfort Suites or the Sage. The quality inn had great reviews and slightly better price than the comfort, so I went for it on a trip which included my parents this time. How embarrassing. The place has a dingy dirty feel inside and out, and amenities are broken both inside and on the porch. There was constant smoke in the hallway and people smoking outside under our room which of course allows smoke to travel up through our open windows. Oh yeah, windows were open because temperature was awful to regulate and it smelled bad inside the room. A lot of the people staying here looked quite down on their luck. The worst thing was that we were staying on a festival weekend and the parking lot outside the hotel was cruised by single men with loud, obnoxious sound systems all night. We were in an inside room facing the pool and the sound still interrupted your sleep all night. I was really embarrassed for taking my parents here, and all this to say- we did not feel safe or comfortable. The dog walking area was minimal and full of trash, so I felt bad for our pups too. The staff at the front were certainly pleasant, helpful and professional but this place is truly horrible. Please avoid this place if you can.

Room Tip: Stay poolside if you must to avoid parking lot noise, but better yet, don't stay here at all.
See more room tips
  • Stayed September 2011, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank LucylooDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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325 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
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Huntsville
Level 6 Contributor
130 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 31 October 2011

This is a very nice hotel with clean, spacious rooms and good choices for breakfast. We loved sitting out on our private patio in the evening. It is about a ten minute drive to the historic downtown area. I'd stay there again if I ever went back to Santa Fe

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank mailqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
los angeles
Level 4 Contributor
42 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 3 October 2011

This hotel could use some updating. It's not the worst hotel I've ever stayed at. It's far from the best.

Pros: breakfast well stocked and assorted, great rate. About 3 miles from downtown. Plenty of eating places close by.

Cons: air conditioning did not work, thankfully it wasn't that hot out. I just turned it off and opened the screen door that overlooked the pool. The only problem is that you have to close it at night and be left with no a/c.

  • Stayed October 2011, travelled on business
    • Value
    • Location
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Helpful?
Thank HandsumMuscle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Santa Fe hotels

San Juan Capistrano, California
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 September 2011

We went to Santa Fe on the spur of the moment having never been to the city and no hotel reservation. We were looking for something within 5 miles or so of the plaza. We were directed to Cerrillos Road and told there were a bunch of hotels. We came upon the Quality Inn along with Motel 6 among several others. We figured these were the "hotels" we were told about and picked the best of the worst. After dropping our bags off we drove less than a mile further to find something for dinner and found numerous Holiday Inn Express, Hampton Inn, Courtyard by Marriott, etc. We would have much rather paid more money to be in a much safer appearing area. Quality Inn was old and seedy. After receiving our room # we were directed to enter the hotel using "Door #2" from the parking lot. Door #2 was a filthy loading dock type of area. The beds were okay. The TV picture was grainy. They only give you one bar of soap so you have to rotate it between the sink and shower. The towels are similar to those found in a Jr. High locker room. Complimentary breakfast was included. The usual canisters of raisin bran with pitchers of milk, yogurt, hard boiled eggs, juice, etc. They had some kind of hot egg dish and sausage and you could make your own waffle if you so desired. The set up was unappetizing and we grabbed a danish and cup of tea and left. Overall, good price if all you're interested in is a place to go to sleep and shower in the morning.

  • Stayed September 2011, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Spearfish128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dewey, Arizona
Level 6 Contributor
165 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 9 August 2011

Friends and family members for years have told us that we should visit Santa Fe New Mexico.
The one mistake that we made while there was staying at this hotel.
No AC at the end of July, absolutely filthy, homeless people out front of the hotel as well as in the lobby, and to top everything off, we felt that our safety was extremely compromised.
I’m not a negative person, but this place is a dump!

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
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Helpful?
2 Thank doni-lei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden, CO
Level 6 Contributor
119 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 2 August 2011

This is our 2nd stop at the Quality Inn. We stayed the end of May '11 and although room was dated and screen door torn; everything else was fine. We stayed July 31st and it was nasty. Room 210. The A/C didn't work in the building. People knew it didn't early in the day but at 4 p.m. calls were still being made trying to get someone to come fix it. It never was fixed. We had to sleep with slider open and just the torn screen which had no lock. Fortunately, we were on 2nd floor so safer than those on 1st if they had to leave slider open for any kind of air. The frig in the room did not keep anything cool let alone cold. We had a full size bed rather than the queen we reserved. The screen door was bent, off the runners and there were holes in the screen. The sliding glass door we could hardly open and then we couldn't get it shut. There were 3 security locks on the front door of which only 1 worked. If you turned on the water hard in the bathroom sink it sprays onto the counter. There were problems with keys working - sometimes. The rooms were all filled so we couldn't change. Most motels in town were full so not easy to move; although we noticed people trying to get refunds. Pool and deck area very nice.

We'd made an effort to return the 2nd time since the 1st was nicer, but not any more.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
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Helpful?
Thank lmom12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bray, Oklahoma
Level 5 Contributor
51 reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 8 July 2011

Avoid Quality Inn in Santa Fe, New Mexico. When we got into the room (125), there were no wash cloths, a bare bulb over the table, and no hot breakfast as advertised. The walls were dirty (black marks streaked the wall covering) and the entire place needed a make-over badly. We were told our car would be towed if we did not leave our receipt on the dash. These receipts contain some personal information.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Cavernlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn Santa Fe

Property: Quality Inn Santa Fe
Address: 3011 Cerrillos Rd, Santa Fe, NM 87507-2309
Phone Number:
Region: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #47 of 60 Hotels in Santa Fe
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn Santa Fe 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
The Quality Inn Hotel is ideally located off Interstate 25, just minutes from historic downtown Santa Fe and the Santa Fe Airport. The College of Santa Fe, Loretto Chapel, the Georgia O'Keefe Museum, El Rancho de Las Golondrinas and the Santa Fe Southern Railway nearby. Guadalupe Street, the Sweeney Convention Center, Canyon Road, St. Francis Cathedral, the Santa Fe Opera and the State Capitol within a short drive. ... more   less 
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Also Known As:
Quality Inn Santa Fe Hotel Santa Fe
Santa Fe Quality Inn
Quality Inn Santa Fe New Mexico

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