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“Amazing customer service”

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The Lodge at Santa Fe
Ranked #36 of 60 Hotels in Santa Fe
McHenry, Illinois
1 review
“Amazing customer service”
Reviewed 25 February 2014

Clean room, rustic feel and charm. Beautiful overlook off balcony.
Joesph, the resturaunts owner, was so welcoming, funny, and overall made our experience worthwhile. Great food, drinks, and staff to provide a memorable trip!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emily z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom A, Front Office Manager at The Lodge at Santa Fe, responded to this review, 26 February 2014
Dear emily z,

Thank you for taking the time to review your recent experience at The Lodge at Santa Fe. I am happy to hear how much you enjoyed our facility and staff. We pride ourselves on outstanding customer service so it makes us very happy to hear we are doing so well. I hope we have the pleasure of serving you on your next trip to Santa Fe!

Regards,

Tom A
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860 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (191)
Date | Rating
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English first
Roswell, New Mexico, USA
Level Contributor
10 reviews
10 hotel reviews
Reviewed 24 February 2014

I have stayed several times at this hotel. I always find the staff friendly and the rooms very comfortable. I have had a few company meetings here as well. The event rooms, food, and staff are all wonderful. Don't overlook this establishment ... not only for lodging, but also for your next event. The Lodge at Santa Fe has become my "GO TO PLACE" for lodging and business meetings!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dominosd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom A, Front Office Manager at The Lodge at Santa Fe, responded to this review, 26 February 2014
Dear dominosd,

Thank you for your kind words regarding our property and staff! I am so glad you are able to enjoy our property in so many ways. We are proud of our unique Santa Fe property. We have the quality luxury rooms you would expect from a downtown property as well as the professional meeting space to fit a wide variety of needs. We look forward to seeing you on your next trip to Santa Fe be it for business or pleasure!

Regards,

Tom A
Front Office Manager
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Albuquerque, New Mexico
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 24 February 2014

The Lodge of Santa Fe was there for me when I needed it, twice in same month(!), including the use of their business facilities (thanks Jesse, Kristin, and Jordan), not to mention their clean, comfortable rooms with southwest motif. I was grateful for the generosity of everyone there. They have a great neighborhood location up on a hill overlooking the serene beauty of the national memorial cemetary and the town of Santa Fe backdropped by the snowcapped mountain range. Very pretty!
Gardunos upstairs and their staff treated me well, also, even though I may have been a creative challenge for the chef. Still, I liked the oatmeal! Thank you everyone for taking care of me. It did not go unnoticed - just unaccustomed.

Stayed February 2014, travelled solo
Helpful?
Thank ctefan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom A, Manager at The Lodge at Santa Fe, responded to this review, 26 February 2014
Dear ctefan,

Thank you for taking the time to review your recent stay at The Lodge at Santa Fe. We are so glad you enjoyed your time with us. We are very proud of our excellent staff and lucky to have a world-class restaurant such as Garduno's here on property. You are right about the beautiful views! We just love our location at the top of the hill! I am so glad you were able to enjoy the property as much as we do. We look forward to seeing you on your next visit to Santa Fe!

Regards,

Tom A
Front Office Manager
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Broomfield, Colorado
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 February 2014

The Lodge at Santa Fe was the destination location for our Valentine's Day weekend wedding for our guests and wedding reception. The rooms and our suite were great. The events staff did an awesome job for our wedding reception in decorations for the reception room and the buffet style dinner. Staff were amazing. The staff of The Lodge at Santa Fe helped make this a very special weekend not only for us but our family and friends who came for the wedding.

Room Tip: We had the suite on the south side which was great for friends and family as a gathering place.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom A, Front Office Manager at The Lodge at Santa Fe, responded to this review, 21 February 2014
Dear, Jim D.

Thank you for taking the time to review your recent stay at The Lodge at Santa Fe. I am glad to hear how much you enjoyed your wedding weekend with us. We are lucky to have such a wonderful staff here. I hope we have the pleasure of hosting you again in the near future.

Kind regards,
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West Palm Beach, Florida
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 January 2014

My husband and I and another couple spent one night here and were very pleased. The rooms were affordable (Groupon deal which included a free bottle of wine for each room), spacious and quiet. Had a Mexican dinner in the restaurant and it was the best food I ate all week on our drive to Tucson! Cheese enchiladas, beans and rice. My husband had tacos. Really good. Even their hamburger was good! The only reason I didn't give it 5 stars is because we could NOT get any hot water. Bummer.

Room Tip: Make sure you get HOT water available. Our waiter in the restaurant was wonderful to us. Excellent s...
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wbeaton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan C, Interactive Marketing Coordinator at The Lodge at Santa Fe, responded to this review, 21 January 2014
Dear wbeaton,

Thanks for taking the time to review your experience at The Lodge at Santa Fe. We appreciate hearing what we're doing right to make you feel at home and where we can improve. I'm glad to know that you enjoyed dinner at Garduño's. We are lucky to have such a great restaurant here!

I hope you had a great time in Santa Fe and come stay with us again when you return!

Yours,
Susan C.
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Frisco, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 January 2014 via mobile

I got a room for two nights here on a discount site and after I booked it I looked at the reviews and was really nervous about staying here. Although they did allow dogs so I was pleased with that initially. We drive up the resort and the check in was a breeze and the guy was very informative about everything going on in the area. We go to our room and when we walked in we were very pleasantly pleased. We had a room with a balcony and it was large. It was very well kept and smelled great. Not sure if other animals have stayed in there because we couldn't smell anything and my friend has the worlds strongest nose. The bathroom was very clean and didn't have any mildew. The coffee they have was seattles best, a Starbucks brand. They had a free shuttle service to downtown Santa Fe which was so convenient during the Christmas season. The on site restaurant was delicious as we ate 5 meals there in 2 days. They were a little slow but it was Christmas Eve and day and I get being short staffed a little. Although they had the biggest smiles on their face. I would stay here again without a hesitation. Oh and the beds were very comfortable.

Stayed January 2014
Helpful?
3 Thank brandyrodriguez5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan C, Interactive Marketing Coordinator at The Lodge at Santa Fe, responded to this review, 17 January 2014
Dear brandyrodriguez5,

Thank you for your 5-star review of The Lodge at Santa Fe. We try to make everyone - furry friends with keen noses included - feel comfortable and at home. Thank you for letting us know that we hit the mark for you. Santa Fe is a wonderful place, especially at Christmas, and I'm glad you found our free shuttle convenient.

I hope you will stay with us again the next time you visit Santa Fe.

Very truly yours,
Susan C.
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Honolulu, Hawaii
Level Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 7 January 2014

This hotel seems like an outdated old-time resort. The rooms and bathrooms need updating. Our room was comfortable enough, but it seemed a bit grimy. The carpet was stained, there were crumbs on it and he ancient tv did not work. We reported it each day during our stay, but nothing was done. Glasses that were left in the corridor on some steps leading to the reception area were there for three days, as well as some dirt gobs on the carpet. The pool was under repair. The staff were trying to be helpful and friendly. This hotel needs better management.

  • Stayed May 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
8 Thank uncoco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan C, Interactive Marketing Coordinator at The Lodge at Santa Fe, responded to this review, 8 January 2014
Dear uncoco,

Thank you for taking the time to write about your recent stay with us. I am sorry to hear of the issues you encountered, but I appreciate knowing where we can improve.

Our management is aware of your concerns, and we are working to ensure that every guest enjoys the most comfortable stay as possible.

I hope you enjoyed seeing Santa Fe, and that you will return. When you do, please give us another chance.

Yours,
Susan C.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Lodge at Santa Fe

Property: The Lodge at Santa Fe
Address: 750 N Saint Francis Dr, Santa Fe, NM 87501-5100 (Formerly Radisson Hotel)
Phone Number:
Region: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 60 Hotels in Santa Fe
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Lodge at Santa Fe 3.5*
Number of rooms: 128
Official Description (provided by the hotel):
The Lodge at Santa Fe is fully decorated to celebrate the wonder and awe of the Southwest’s most notable city. Located just five minutes to the Santa Fe plaza and historic attractions, the Lodge at Santa Fe is a unique hotel with cultural style. Gardunos restaurant onsite serves fresh 'New Mexican' cuisine, and our guests enjoy hand crafted furniture and breathtaking architecture. Beautiful stone flooring, Native American weavings patterns and weavings, and spacious suites with Kiva fireplaces are all part of the experience. The Lodge at Santa Fe has a complimentary shuttle to the historic Santa Fe plaza, plus free WiFi and parking. Experience the magic of Santa Fe when you book your visit at The Lodge at Santa Fe. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
The Lodge At Santa Fe Hotel Santa Fe
Hotel Santa Fe
Lodge Santa Fe
The Lodge At Santa Fe New Mexico

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