If I could give 2 1/2 stars, I would. It's better than "poor" but still below average.
- the location is wonderful if you are in Santa Fe to visit the plaza
- the rooms are cave-like and in desperate need of updating
- bathroom is too small for two people to pass each other
- closet is in the bathroom
- staff do not behave as though this is truly a luxury hotel
We visited the hotel in August 2014 on a golf vacation with friends. This is the third time in four years that we have visited New Mexico to play golf for four days. The past two times we have stayed at the Hyatt Tamaya affiliated with Twin Warriors Golf Club. For us, the amenities, quality of service, etc. offered by the Hyatt is more in line with what we are looking for. We wanted a change of scenery, however, so we opted for the Inn and Spa at Loretto. We were all four extremely disappointed.
We all had the same reaction to the cave-like rooms and tiny bathrooms that are grossly outdated. This hotel advertises itself as a luxury hotel, but I feel that is a misnomer. For example, instead of providing you with the normal personal-size bathroom amenities, there is a caddy installed in the bath/shower for you to pump out gel, shampoo and conditioner. This is minor, but something I have never seen in a hotel, especially a luxury hotel.
Another example...there are two tiny elevators to get you to the upper floors. Twice we were standing waiting for the elevator, once loaded with golf clubs, etc. Both times, a staff person with a large wheeled-table, smiled at us when the elevator arrived, got on and pushed the close button. There wasn't room for us and the wheeled table, so we waited for the next elevator. In a luxury hotel, I expect the staff to step aside when a guest approaches to use the elevator. (My husband and I stayed at the Ritz in Kapalua, Maui in June. This never happened at the Ritz. Consistently, the staff would step aside, insist that we take the elevator even though we insisted we were not in a hurry. Not happening at the Inn and Spa at Loretto.)
Another example - we drove up to the valet after a round of golf. My girlfriend had her hands full in the back seat and was waiting for the valet to open the door for her. He was waiting on her to open the door for herself so he could take the car. When she finally got out of the car, he explained that there is a lever on the interior for her to open the door for herself. Again, an exchange such as this should not happen at a luxury hotel.
Another example, my friend's husband suffers from headaches often triggered by wine. Even one glass will cause a reaction, but we have found one that doesn't bother him. We brought a bottle with us in our luggage and went to the bar to ask for wine glasses. (There is a small patio on the Cohen floor where we planned to enjoy the wine.). The bartender declined saying that the hotel prefers that the guests buy the wine from the hotel. At a luxury hotel, this does not happen.
In summary, we were all uncomfortable for the five nights we stayed. We discussed moving hotels after the first night but were concerned to what extent the hotel would penalize us. Our total bill for five nights was ~$1400. This was not a good value in my mind and we will not be back. We were very excited to stay here after visiting the bar on one of our earlier trips, but the hotel did not meet our expectations.
- Official Description (provided by the hotel):
- An exquisite Santa Fe, New Mexico hotel reflecting the culture and sophistication of its historic setting, the Inn and Spa at Loretto features 136 guestrooms, a full-service spa, casual fine dining, art galleries and a tranquil garden. The Inn is ideally located in the heart of Santa Fe, near the Palace of the Governors and just one block from historic Santa Fe Plaza's galleries, museums, restaurants and boutiques. Effortlessly blending old-world charm with world-class splendor, this Santa Fe luxury hotel is one of the state's most photographed buildings. Built at the end of the historic Old Santa Fe Trail high in the spectacular Sangre de Cristo Mountains, the Inn and Spa at Loretto is an architectural recreation of the Taos Pueblo, a national historic landmark. ... more less
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- Also Known As:
- Inn And Spa At Loretto Hotel Santa Fe
- Hotel At Loretto
- At Loretto Hotel
- Inn At Loretto
- Inn And Spa At Loretto Santa Fe, New Mexico