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“Loretto was amazing!”

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Inn and Spa at Loretto
Ranked #21 of 60 Hotels in Santa Fe
Certificate of Excellence
GreenLeadersSilver level
Greenwood Village, Colorado
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Loretto was amazing!”
Reviewed 5 January 2011

What a great trip! We were celebrating my fiancees graduation from med school and chose Loretto based on the pics we saw on the internet. We arrived before check-in so the gal at the front desk was nice enough to let us get our room a couple hours early. The rooms are dark as many others have said but it was actually kind of nice. The valets were great. THey were very nice and helpful with suggestions. We had drinks at the lobby bar which were very good and inexpensive. We also ate at the Luminaria Restaurant and were blown away! The maitre d' was so nice and even congratulated my fiancee on her accomplishment. The food pricey but worth it. From our apps to dessert the food was phenomenal (we even took pictures they looked so good). Overall the price to stay at Loretto is worth it because of their staff, rooms, and location. Highly recommend it to everyone!

  • Stayed June 2010, travelled as a couple
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Helpful?
4 Thank wahbal76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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utah
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 January 2011

Overall our stay was not very good. We were left wondering how we spent a night in Santa fe and only experienced bad service and gross food. It started with waiting a long time for the valet to arrive. He was busy but also rude. Nothing like being mistreated by a valet to start off your stay. The room was fine but they only have double beds. Do any couples really sleep on anything smaller than a queen? The fees are excessive and annoying. The resort charges 18$/day for the valet and does not have any other parking options. They also charge a 15$/day resort fee.

My greatest disappointment was our meal from the luminario restaurant. The food was just not very good. The tortilla soup was the only item we liked. We have spent a lot of time in Santa fe and have had fabulous dining experiences and lots of great food. This place was not terrible but was a very unfortunate choice for a town with so many great food options.

  • Stayed December 2010, travelled with family
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Helpful?
Thank snowbird84078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InnandSpaatLoretto, Director of Sales at Inn and Spa at Loretto, responded to this review, 19 January 2011
Dear Snowbird84078,
Please accept our sincere apologies for your disappointing stay. I would appreciate the opportunity to speak with you further. Please email or phone me directly at any time.

Most sincerely,

Dana Ortega
505-984-7962
dortega@destinationhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level 4 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 December 2010

Don't be fooled about the negative comments that have been posted. we enjoyed the hotel very much. After changing rooms because the heater int he room was noisy, we went to a very nice room that was cozy, clean and spacious. The location is excellent! Loved the overall look of the hotel. I would recommend to my friends

  • Stayed February 2010, travelled as a couple
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Helpful?
2 Thank dgdesign
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
washingtondc
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 December 2010

First visit to Santa Fe and stayed at the Loretto Inn. Highly recommend the hotel. Some have complained about size of rooms. But what they lack in size, they make up in charm. Rooms are nicely decorated, and each comes with a very big balcony with table/chairs. Comfy beds. Hotel rooms are incredibly quiet! - a big plus. Hotel is next to beautiful church, and right in the center of town. Restaurant food/service very good. Concerg is top notch and very helpful. The hotel is not inexpensive - resort fee/daily parking fee etc. But if you are looking for a charming, romantic, quiet comfortable hotel right in the center of SF, I'd highly recommend Loretto.

  • Stayed December 2010, travelled on business
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Helpful?
1 Thank newphiladelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 November 2010

The Inn and Spa at Loretto will be my destination hotel and spa, when I return to Santa Fe! I would highly reccomend this hotel. My travel agent Donna Cicolloni of Astro Travel, www.travelleaders.com, found this gem and was I so happy to be here.
Lisa Chadwick, the hotels concierge, was always smiling, and so helpful with any questions, regarding restraurants, spa services, places I would like to see and, suggestionstht made me feel as if I was home asking a friend for advice. I never felt rushed, and from the Santa Fe cooking class, to my private tour to "Chimayo", my experience was top notch.




The front desk, Chelse, Roxanne, Josephene, Rockwell, and Maria, Maria connected me to the SantaFe Walkabouts, a tour company, George Mally and his wife Sue, have a a knowledge and expertise show you outside of downtown, bring your camera, the landscape is breathtaking and you will never see any thing like it . From backpacking, to the mountains of Geogia O'Keefe painting to downhill skiing, or a relaxing tour of the historical Native American Reservations, that tour was one of my favorite "things to do", but I have to come back to experience the other thousands of "things to do", and see! The Lensic Theatre, Santa Fe Opera, Chapel at Loretto, and on and on. The manager of the Inn and owner have chosen and trained their staff well. Thank you to all and have a wonderful Thanksgiving.
Sincerely, Carol O'Donnell
The Luminaria restaurant, the food was outstanding, their tortilla soup, a specialty. The service staff in dining room also was very well trained, and again, made the guests, feel at home.
The Spa, yummy, and the receptionist went out of thier to find a place or an appointment that would suit my needs, which could change on a dime in Santa Fe, the staff again, lovely, personable, and massage, manicure, pedicure, facials, and surroundings were very serene, and relaxing, leaving with a warm heart and a smile.

So, I only wanted you to know what a friendly, cozy, delicious, place to stay.

  • Stayed November 2010, travelled solo
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Helpful?
3 Thank codonnell1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InnandSpaatLoretto, Director of Sales at Inn and Spa at Loretto, responded to this review, 6 December 2010
Ms. O’Donnell,
We’re delighted your stay in Santa Fe and at the Inn and Spa at Loretto was an enjoyable one. Our entire team is dedicated to providing our guests with outstanding service and memorable experiences. When we’re successful and our guests take notice, as you have, it inspires and encourages us. On behalf of the entire team, we thank you and look forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 November 2010

First.... I have never written a review about a hotel, but this hotel is worthy of a wonderful review. My husband and I stayed 4 nights and it was perfect. We had a smaller room the first night, because we had gotten into Santa Fe a day earlier and that was the only room the hotel had available. The following three nights we were put in a larger room, in one of the suites. The smaller room was wonderful, as well as the suite. The price for both rooms was fantastic. The service is what will keep us coming back. From the minute we pulled up to valet park the car with Matt, and then when we got to the front desk to check in with Roxanne, and then the service that we got with our room was just exceptional, thanks to Diego. I read all the other reviews that other people had written before we booked this hotel, and saw that so many people are just searching for something to complain about. This hotel is a first class hotel, with incredible service, a wonderful restaraunt and the staff is really the best. You always need to make sure before you book a room at a resort hotel that the resort fee and valet fee, etc...are included or not in the overall price of the room. What people do a lot of times is they do not research all of the charges, but if you will do this, then you will know what you are getting up front and will not be surprised. We knew exactly what we were getting and what we were getting charged for, so the stay was the best. This was one of the best stays that we have had in a hotel, and we have been blessed to have experienced some really nice hotels in the past. Hope this review helps.

  • Stayed November 2010, travelled on business
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Helpful?
2 Thank bushka23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level 5 Contributor
77 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 November 2010

I came to the inn as my friend was getting married in Sante Fe. After making a reservation, the hotel sent a nice Sante Fe tourism book for us to review before we got to town. Due to a delayed flight into Albuquerque, we arrived at the hotel much later than planned in the evening. When we arrived at the hotel it took about 5 minutes for the valet to come get our car. When my husband went to get our laptop out of the trunk of our rental car, the valet said 'thanks for grabbing your luggage, i just got some people that insist on getting help with theirs"
Part of the brochure said the hotel had a reverse happy hour, which was perfect for us as we missed dinner. When we asked the front desk about it, he said he had no idea where it was or if they were serving. It happened to be located in the main room right off the entryway.
Next day, while sightseeing we expected the maids to clean the room, but nothing all day. They came by at 4 in the afternoon, while we were getting ready for the wedding. We asked them to come back in about an hour. But apparently they did not understand and our room was never cleaned.
The next morning, we asked for a good place to eat breakfast in the plaza. The lady first suggessted their restaurant, understandable, but as we ate their the evening before, we wanted to try a different place. She finally named a place after saying she did not know too much about the area. We walked down there and found it was closed.
The room was ok, a little shabby in some ways. But the balcony with the chair and tables was very nice.
Overall, it was a nice location, but i would not stay there again. For the money spent, i think we could have gotten a better overall hotel.

  • Stayed October 2010, travelled as a couple
    • Value
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Helpful?
3 Thank jens808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Inn and Spa at Loretto

Property: Inn and Spa at Loretto
Address: 211 Old Santa Fe Trl, Santa Fe, NM 87501-2106
Phone Number:
Region: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Santa Fe
#8 Spa Hotel in Santa Fe
#10 Luxury Hotel in Santa Fe
#15 Business Hotel in Santa Fe
#18 Romantic Hotel in Santa Fe
#19 Family Hotel in Santa Fe
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Inn and Spa at Loretto 4*
Number of rooms: 136
Official Description (provided by the hotel):
An exquisite Santa Fe, New Mexico hotel reflecting the culture and sophistication of its historic setting, the Inn and Spa at Loretto features 136 guestrooms, a full-service spa, casual fine dining, art galleries and a tranquil garden. The Inn is ideally located in the heart of Santa Fe, near the Palace of the Governors and just one block from historic Santa Fe Plaza's galleries, museums, restaurants and boutiques. Effortlessly blending old-world charm with world-class splendor, this Santa Fe luxury hotel is one of the state's most photographed buildings. Built at the end of the historic Old Santa Fe Trail high in the spectacular Sangre de Cristo Mountains, the Inn and Spa at Loretto is an architectural recreation of the Taos Pueblo, a national historic landmark. ... more   less 
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Also Known As:
Inn And Spa At Loretto Hotel Santa Fe
Hotel At Loretto
At Loretto Hotel
Inn At Loretto
Inn And Spa At Loretto Santa Fe, New Mexico

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