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“Dirty Sheets -Jan 4 2013”

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Hampton Inn Santa Fe
Ranked #42 of 61 Hotels in Santa Fe
Reviewed 23 January 2013

We checked about 9:30 pm and it was COLD outside so we hurried all our stuff in and got into warm sweats. I realized we didn't get our HH water so i went down to the front desk and she gladly got our water. i came back to the room, open my side of the bed and found green dried something on my side. I was so creeped out I called the front desk, grabbed all the bedding and took it to the housekeeping area where the desk clerk met me. She gave me a stack of clean sheets and I went back to put them on....they were too small. Called again and met her and she said"I offered to move you and you said no". Okay, I said where would you move me....she said:I don't know we don't have any kings left. I said," I'll take king sheets and make my bed". It was 10:30 by that time....we usually stay here because it is midway for us when traveling and we eat at Blue Corn, which is awesome and up the street.
I washed up and noticed the faucets had food on them....gees. Went to bed and got the heck out of there early morn!

Room Tip: Check the sheets and cleanliness of sinks and stool.
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  • Stayed: January 2013, travelled with family
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Thank cathywildwest11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcosPerez_GM, General Manager at Hampton Inn Santa Fe, responded to this reviewResponded 27 January 2013

Thank you for your feedback. We are glad you chose our hotel during your recent stay in the area and we apologize for the housekeeping problems you experienced. Unclean rooms are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure our rooms meet the highest housekeeping standards and that our guests are 100% satisfied with their stay. We hope you will give us another chance if you visit this area in the future.

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364 - 370 of 493 reviews

Reviewed 5 January 2013

Stayed at the Hampton Inn Santa Fe from Dec 30-Jan 3, 2013 for a family ski vacation. The staff was very nice, lobby and eating area were clean, rooms were clean. They have an indoor pool and spa which we used daily after snow skiing, and we had it to ourselves pretty much the entire time!
Complimentary breakfast buffet is put out daily with plenty of variety to choose from, and snacks left out in the afternoon, usually cookies, lemonade, coffees, chips and salsa. Overall it was a good experience for the price.

  • Stayed: January 2013, travelled with family
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6  Thank Claurence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcosPerez_GM, General Manager at Hampton Inn Santa Fe, responded to this reviewResponded 9 January 2013

We really appreciate you amazing review. The full hot breakfast is a marvelous asset; we have different hot items everyday of the week. Thank you very much for acknowledging our nice staff. We are thrilled you had such a good time. Hope to see you soon, thank you for the excellent review!

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Reviewed 29 December 2012

I have nothing bad to say about this property. The check in was easy; the front desk clerk was friendly and helpful. The property is clean including the room and bathroom. They provided plenty of towels, which is a problem at most hotels. The bed was VERY comfortable. The room was a good size for the price. I really liked that they gave us a fresh remote control and a small lapdesk. The housekeepers were not vacuuming or making noise before checkout time, which is also a problem at most hotels. I can't speak to the breakfast or pool because we didn't use them. This is a excellent hotel for the price. Two thumbs up.

  • Stayed: December 2012, travelled as a couple
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7  Thank MissMockingbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcosPerez_GM, General Manager at Hampton Inn Santa Fe, responded to this reviewResponded 9 January 2013

Thank you very much for acknowledging our friendly front desk agent. Our entire staff takes cleanliness and guest comfort very seriously and we appreciate you noticed it. Thank you very much for your great review. Hope to see you back soon!

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Reviewed 13 December 2012

Hotel was rather quiet but that was a plus since I had 3 children with me and we had the pool and jacuzzi to ourselves. The room was comfy and clean. The room heater took a while to get working but once it did, we warmed up. Walked in and tried to turn on a few lamps only to find the bulbs burned. Had to use the desk lamp for lighting the room. Towards the eveinng the smell of marijuana permiated through the hallways and I grew concerned so I told the front desk. They seemed to check their computer system to see who was in the rooms towards the back near mine - Not too sure what became of that. The pool was at a very comfortable temp as well as the jacuzzi. Very clean as well. Breakfast was our fav. Very good selection of food and the toppings for the oatmeal were yummy. Kids were happy and mom was content. Nice stay overall.

  • Stayed: December 2012, travelled with family
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5  Thank elizabeth h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcosPerez_GM, General Manager at Hampton Inn Santa Fe, responded to this reviewResponded 9 January 2013

We are delighted that you had such a wonderful stay. Thank you for alerting us of any misuse of the rooms. The pool area is a wonderful way to relax and enjoy some time with the family. We do take pride in our cleanliness and appreciate your wonderful review. We hope to see you back soon!

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Reviewed 9 November 2012

It isn't in walking distance of downtown Santa Fe. The rooms are clean and beds are comfortable. It wasn't noisy. Gym could've used some free weights, but the equipment functioned well. There are restaurants within walking distance.

  • Stayed: November 2012
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6  Thank planeaaron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcosPerez_GM, General Manager at Hampton Inn Santa Fe, responded to this reviewResponded 12 November 2012

Thank you for your exceptional review, we really appreciate it. There are some updates coming up including our gym equipment. We are glad to hear you had a great time while in Santa Fe. Thank you!

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Reviewed 6 November 2012

This is a typical Hampton property with a close attention to cleanliness and maintenance. Stayed there 10/21 in room 226. It is an older property which had an addition in years past that left hallways with odd jigs and jags. Likely due to the age the rooms were a bit smaller than normal. The beds were comfortable, the room furnishings pretty typical for a hundred buck plus room. Staff were friendly but apparently not well informed--their suggested place for a late dinner closed long before we got there.
There are many other chain h/motels in the area, I would not neccessarily make a beeline to this one if all other things were equal.

  • Stayed: October 2012, travelled as a couple
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5  Thank oldpo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcosPerez_GM, General Manager at Hampton Inn Santa Fe, responded to this reviewResponded 12 November 2012

Thank you very much for your review! Cleanliness is by far one of our top priorities, is one of our signatures. Our staff is always willing to help and will update our information on restaurants as many change to winter hours. Thank you for your review.

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Reviewed 5 November 2012

Great staff and great service at this hotel; location was close to everything we wanted to visit. Appearance of surrounding properties to this hotel is not good but we had no problem while here. The breakfast was good and the staff enjoyable to work with. We would stay here again.

Room Tip: We were on the second floor and it was a good quiet location.
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  • Stayed: November 2012, travelled with friends
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6  Thank Eagle1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcosPerez_GM, General Manager at Hampton Inn Santa Fe, responded to this reviewResponded 12 November 2012

Thank you very much for you excellent review. We pride ourselves in superb customer service. Our Hampton Inn is indeed really close to some of the main attractions. We are thrilled you had such a great stay. We hope to see you back soon!

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Additional Information about Hampton Inn Santa Fe

Address: 3625 Cerrillos Rd, Santa Fe, NM 87507-2908
Region: United States > New Mexico > Santa Fe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #42 of 61 Hotels in Santa Fe
Price Range: £73 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Santa Fe 2.5*
Number of rooms: 81
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Also Known As:
Hampton Inn Santa Fe Hotel Santa Fe
Santa Fe Hampton Inn
Hampton Inn Santa Fe New Mexico

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