I love Hampton Inn's and have stayed in them across the US. Never have I stayed in such a run down and dirty hotel as this one. I should have asked for my points back at check-out, but I didn't.
This stay was a tale of 2 personalities. Check-in and the first few hours were great. The young man who checked us in was very friendly and explained how to get to the restaurant in downtown Santa Fe we were going to that evening. He also encouraged us to park the motorcycles by the entrance so they could keep an eye on them.
Things changed after we returned from dinner. First off, we wanted to grab a couple of Cokes from the Market. Guess what?? NO MARKET in this hotel. What in the world is that all about. Only vending machines. Are we in the 90's here or something? Second, the ice machine on the second floor was completely inoperable. When asked, the front desk clerk (a woman) was very rude and said, just use the first floor machine I know the second floor doesn't work. So I went to the first floor to get ice. Take a look at the photo attached to this review. Mold and peeling wall paper and an improperly drained ice machine on the first floor. GROSS. Does the GM and franchisee actually think this is ok? I certainly hope not. I am still contemplating reporting them to the Santa Fe health department. In Houston where we live this would be considered a major health code violation.
The biggest problem with this property, other than those above, is that it is stuck in the 90's. The furniture is old and worn. The mattress...if you call that a mattress is definitely not a Hampton Inn mattress. WHen I sat on the edge of the bed all I felt was the metal frame of the mattress and the springs. It reminded me of what mattresses in a Motel 6 felt like.
This property is in need of conversion to a Comfort Inn or Motel 6. Or if the franshisee decides to do something really productive it would be renovated to 2013 standards.
As I stated in the beginning of this review I am a huge Hampton Inn fan. This one left me scratching my head.
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- Also Known As:
- Hampton Inn Santa Fe Hotel Santa Fe
- Santa Fe Hampton Inn
- Hampton Inn Santa Fe New Mexico