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“Not your usual Hampton Inn”

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Hampton Inn Santa Fe
Ranked #38 of 60 Hotels in Santa Fe
White Pine, Tennessee, Usa
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Not your usual Hampton Inn”
Reviewed 13 June 2014

We saw this hotel in our AAA book and made a reservation for 2 nights. We arrived and checked in and noticed the carpet in the hallways was stained and torn in places. Our key did not work so my husband went back to the front desk. The second set of keys didn't work either and we called maintenance. After waiting 30 minutes, we left for dinner. When we got back, the lock was fixed. When we got in our room, we noticed the chair was stained and the duvet was torn in one place. The air conditioner cut on and off all night, even though the fan was on low. We only stayed one night and sent a complaint to the home office. The hotel needed a major update. I wouldn't stay here again.

  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
1 Thank Darlene L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton_Inn_SF-GM, General Manager at Hampton Inn Santa Fe, responded to this review, 16 June 2014
Dear Darlene L, Thank you for choosing the Hampton Inn Santa Fe. Please accept our apologies for the inconvenience you experienced finding our hotel and during your stay. The feedback you've mentioned gives us an opportunity to focus on improvements (with carpet, nosie from air conditioner) to better serve our guest and keeping in mind our goal of 100% Satisfaction. We hope to see you again in the future if you find yourself in our city.
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494 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
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English first
Smyrna, Ga.
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 June 2014

Hotel is OK but not overly convenient to the historic and easily walkable areas of Santa Fe. A good place to stay as long as you do not care about driving back to town and parking. Do not miss the rooftop at La Fonda for drinks and small plates, and an incredible sunset. AWESOME!!

  • Stayed May 2014, travelled as a couple
    • Value
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Review collected in partnership with Hampton

Helpful?
3 Thank holeinthewallgang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton_Inn_SF-GM, General Manager at Hampton Inn Santa Fe, responded to this review, 16 June 2014
Thank you so much for choosing our hotel (Hampton Inn Santa Fe) while visiting our city. We are very excited to hear that you enjoyed your stay and can't wait for your next visit. Thank you also for taking the time to write about your experience.
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Pueblo, Colorado
Level 6 Contributor
488 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed 6 June 2014 via mobile

Close to I-25 and near plenty of stores and restaurants, Room was a little older but very clean and very quiet.
Service at front desk great checking in, but checkout girl was pretty slow. Breakfast was good with nice variety of options.

Stayed May 2014, travelled as a couple
Helpful?
Thank Erich M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton_Inn_SF-GM, General Manager at Hampton Inn Santa Fe, responded to this review, 16 June 2014
Dear Etmatola,
Guest Satisfaction is our number ONE priority and it makes us Happy that you had a good stay. We appreciate you taking the time to give us feedback and hope to see you again in the near future.
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Walnut Creek, CA
Level 5 Contributor
65 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 4 June 2014

Really needs a bit "sprucing up". I remembered Hampton Inns always to have been bright and cheerful. This wasn't. Nothing wrong with property, just not outstanding. A bit dreary. This was part of our cross country road trip 8000 mile . Not our fondest memories of properties .

  • Stayed March 2014, travelled as a couple
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Helpful?
Thank amarcorose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton_Inn_SF-GM, General Manager at Hampton Inn Santa Fe, responded to this review, 5 June 2014
Thank you for your feedback! I am so sorry to hear that your stay here at the Hampton Inn Santa Fe did not exceed your expectations. We hope that you will return and let us show you the kind of experience that you have come to know and love from Hampton Inn's.
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Amarillo, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 June 2014

Excellent accommodations and the staff was very friendly and courteous. The complimentary hot breakfasts were some of the best I have had at Hampton Inn. The Omelettes and waffles were very good and I was pleased to see sugar free syrup available; diabetic friendly. Room rates were very reasonable. Excellent value.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Hampton

Helpful?
Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton_Inn_SF-GM, General Manager at Hampton Inn Santa Fe, responded to this review, 5 June 2014
Dear Andrew T, Wow!! Thank you so much for your wonderful comments!! As a General Manager of the Hampton Inn Santa Fe, I sincerely appreciate it when our staff is recognized for their efforts. We hope that you will share your positive experience with your friends and family members. We are looking forward to see you here at the Hampton Inn Santa Fe soon!
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Eureka, United States
1 review
Reviewed 2 June 2014

Great hotel with friendly staff and comfortable rooms. The indoor heated pool and hot tub was a great comfort after touring Santa Fe all day which was not too far away. (This hotel is not within walking distance of the Plaza, but it is only a short drive.) My family enjoyed the delicious breakfast and relaxing lobby area.

  • Stayed May 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Hampton

Helpful?
Thank Eliza O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton_Inn_SF-GM, General Manager at Hampton Inn Santa Fe, responded to this review, 5 June 2014
Dear Eliza O, Thank you for choosing Hampton Inn Santa Fe. We are thrilled to hear how much you and your family enjoyed your stay. We are also very happy to hear how great our staff at Hampton Inn Santa Fe took care of you and your family. We look forward to welcoming you back on your next visit. Thank you…
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Bushland, Texas, United States
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 May 2014

Decent location on main road though not walking distance for any tourist attractions like the old town square; quiet for location; good standard breakfast, no local cuisine; Staff was very knowledgeable and willing to help with anything

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank William L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton_Inn_SF-GM, General Manager at Hampton Inn Santa Fe, responded to this review, 5 June 2014
Dear William L, Thank you for your review. I am so glad to hear that you enjoyed your stay here at the Santa Fe Hampton Inn. I apologize for any inconveniences you experienced with your location . We hope that you will return to the Hampton Inn Santa Fe during your next visit to Santa Fe.
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Additional Information about Hampton Inn Santa Fe

Property: Hampton Inn Santa Fe
Address: 3625 Cerrillos Rd, Santa Fe, NM 87507-2908
Phone Number:
Region: United States > New Mexico > Santa Fe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Santa Fe
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hampton Inn Santa Fe 3*
Number of rooms: 81
Reservation Options:
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Also Known As:
Hampton Inn Santa Fe Hotel Santa Fe
Santa Fe Hampton Inn
Hampton Inn Santa Fe New Mexico

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