A few years ago 4 of my employees and I stayed at Camel Rock for months. At the time we were very pleased with the facility and the breakfasts provided. Last week I stayed at your hotel for 3 nights. I made my reservation on-line through your website and specifically requested internet access and a pet-friendly room. To my surprise I was placed in a room that had NO internet and the front desk was surprised I had a dog with me at all!! I was disappointed to find that the level of customer service had declined since my last stay, that the staff was not very knowledgeable and the general condition of the rooms has been allowed to go downhill. The pots in the kitchenette were scratched and in poor condition. I'm sure you are aware that once the non-stick coating is degrading, it gets into food and may be dangerous to humans. Once I moved to a new room, I was extremely disappointed in the wireless internet provided. The signal was weak and the connection was slow and patchy. I will not be staying with you again primarily for that very reason. As a traveling professional, I absolutely require reliable internet access. I was shocked to find that yours was so below-par. Even roach motels have internet these days! I'm saddened to not be able to stay in my favorite place in Santa Fe this year. The months and months I will be here on business, and the money I'l be spending, will be at a different hotel.
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- Also Known As:
- The Santa Fe Hotel Santa Fe
- The Hotel Santa Fe
- The Santa Fe Suites New Mexico