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“Great Stay”

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DoubleTree by Hilton Santa Fe
Ranked #28 of 61 Hotels in Santa Fe
Certificate of Excellence
Reviewed 20 August 2013

Beautiful lobby and rooms. The bar was very nice, and the food in the restaurant was excellent. Easy access to the hotel from the main street, and the location was very nice. We had a balcony and could see some of the mountains. But the view was mostly of the parking lot. Didn't spend much time out there anyway; too busy. The chocolate chip cookies were delicious too!

  • Stayed: August 2013, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
3  Thank Colleen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry B, General Manager at DoubleTree by Hilton Santa Fe, responded to this reviewResponded 21 August 2013

Hi Colleen,
Thank you for staying with us and for taking the time to write a review of your experiences in our hotel. It is always exciting to hear when our guests enjoy their time with us and the amenities we have to offer. I hope you will choose us again on your next visit to Santa Fe.
Barry Baxter
General Manager

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710 - 716 of 821 reviews

Reviewed 20 August 2013

Very average hotel. With Doubletree you expect a full service hotel and this is not. Could use some updating as well. Very dated interiors in the guest rooms, although the lobby appears to have been updated recently. It's adequate but there are many newer and perhaps lest costly alternatives. I wouldn't return unless I had to.

  • Stayed: August 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Alan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry B, General Manager at DoubleTree by Hilton Santa Fe, responded to this reviewResponded 21 August 2013

Hi Alan,
I am very sorry you didn't find our hotel up to the standards you expected. I appreciate your feedback and wanted to let you know our entire hotel was recently renovated and updated making it one of the newest products in the area. I truly hope you will give us another chance on your next visit to Santa Fe and allow us to redeem ourselves. I would like to have more information on what you felt was outdated, so please feel free to contact me at (505)913-2660.
Barry Baxter
General Manager

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Reviewed 19 August 2013

If you're visiting Santa Fe, this is a great hotel for location, amenities, cost and service! It is very close to historic downtown Santa Fe as well as great restaurants, shopping and amazing views of the mountains. The serene classical music playing in the room is very inviting and calming!

  • Stayed: August 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton
4  Thank Mary Lee F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry B, General Manager at DoubleTree by Hilton Santa Fe, responded to this reviewResponded 20 August 2013

Hi Mary,
I wanted to thank you for taking the time to write a review about your stay and for giving us such high praise. It is great to hear you enjoyed our hotel and the services we have to offer. I am also glad to hear our location worked well for your plans and I sincerely hope that we can welcome you back to the DoubleTree on your next visit to the Santa Fe area.
Barry Baxter
General Manager

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Reviewed 19 August 2013

This property was in very nice condition and is very well situated in the Santa Fe market, being minutes form the airport and just a short drive to the Plaza in downtown. The staff was very helpful and courteous.

  • Stayed: August 2013, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
4  Thank Jerry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry B, General Manager at DoubleTree by Hilton Santa Fe, responded to this reviewResponded 20 August 2013

Hi Jerry,
We really appreciate you taking the time to write a review about your experience in our hotel and I thank you for the kind comments. I am happy to hear you enjoyed our location and great service and we hope you will choose us again on your next visit to Santa Fe.
Barry Baxter
General Manager

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Reviewed 17 August 2013 via mobile

Stayed here for business trip. Scaled down version for a Doubletree. Was a nice stay. Will stay there again. Nice fitness area. Restaurant on site. Cookies are warm all day. Rooms were clean and comfortable.

  • Stayed: August 2013
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2  Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry B, General Manager at DoubleTree by Hilton Santa Fe, responded to this reviewResponded 19 August 2013

Hi Tom,
Thank you very much for taking the time to write a review of your stay and thank you for the kind comments. We appreciate that you chose to stay with us and we hope to see you again very soon.
Barry Baxter
General Manager

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Reviewed 16 August 2013

I wonder why the maids came around late in the afternoon, nearly 4:00 p.m. to clean our room. Prior to our stay at this Hotel, we experienced outstanding serving and very helpful people at the front Desk at the Hampton Inn. Though the price here was a step up, the level of helpfulness and warmth was a step down.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Paul N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry B, General Manager at DoubleTree by Hilton Santa Fe, responded to this reviewResponded 19 August 2013

Hi Paul,
Thank you for staying with us and for taking the time to tell us about the issue you experienced. Our Room Attendants clean rooms until 4:30pm daily so it is very normal for rooms to be cleaned at or just after 4:00 in the afternoon. I apologize if this was unexpected and hope it was not too much of an inconvenience. If you choose to stay with us again, please let us know what time you prefer to have your room serviced and we will make sure to have it done at that time. Thank you for your comments and I hope we will see you again soon.
Barry Baxter
General Manager

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Reviewed 12 August 2013

Very nice hotel with wonderful potential. The employees are rude and not very helpful when it comes to information. I could hear my neighbor through the connecting door and the people talking in the halls all evening.

  • Stayed: August 2013, travelled solo
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Review collected in partnership with DoubleTree by Hilton
1  Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry B, General Manager at DoubleTree by Hilton Santa Fe, responded to this reviewResponded 13 August 2013

Hi Susan,
We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team immediately to ensure we take all necessary steps to make sure this does not happen in the future. Thank you again for sharing and I hope you will give us another chance in the future.
Barry Baxter
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Santa Fe

Address: 4048 Cerrillos Rd, Santa Fe, NM 87507-2917
Phone Number:
Region: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Santa Fe
#18 Family Hotel in Santa Fe
#19 Romantic Hotel in Santa Fe
Price Range: £69 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Santa Fe 3*
Number of rooms: 130
Official Description (provided by the hotel):
The DoubleTree by Hilton Santa Fe is in a great location for all of your Santa Fe destinations and business needs. We are only minutes from the Historic Plaza, Santa Fe Place Mall, Golf Courses, Santa Fe Colleges, Santa Fe Opera, Casinos, Interstate 25 and just thirty minutes from the Santa Fe Ski Basin. If you are filming in NM or a business traveler visiting Los Alamos National Labs, UPS, Fed Ex or a local business you will find that the DoubleTree by Hilton Santa Fe is the perfect location to meet, relax and work with over 4,500 square feet of flexible meeting space. We offer complimentary hotel shuttle service to and from the Santa Fe Airport, complimentary high-speed Internet access and much more. Enjoy a delicious meal for breakfast at Patina's or dinner at Mezcal Bar and Grill featuring contemporary American cuisine. Santa Fe, New Mexico enjoys over 330 days of sunshine offering powder skiing in the winter with spectacular views of New Mexico's romantic and colorful sunsets. So come and experience the DoubleTree by Hilton Santa Fe in the City Different amid the Land of Enchantment. ... more   less 
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Also Known As:
Doubletree By Hilton Santa Fe Hotel Santa Fe
Holiday Inn Santa Fe
Santa Fe Holiday Inn
DoubleTree By Hilton Santa Fe New Mexico

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