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“Doubletree never disappoints us!”

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DoubleTree by Hilton Santa Fe
Ranked #28 of 60 Hotels in Santa Fe
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Doubletree never disappoints us!”
Reviewed 17 June 2014

We stay at Doubletree every time we take a trip. The staff is always friendly, and the rooms are clean. Would deifinelty recommend this hotel to anyone traveling to Sante Fe. The Hotel was also located in a great place, close to the mall, dining, and a Starbucks :)

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank 901kathleens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angie M, Manager at DoubleTree by Hilton Santa Fe, responded to this review, 18 June 2014
Dear 901kathleens,

Thank you so much for taking the time to review our hotel! We are always happy to welcome you back as a return guest. I'm elated to hear that you enjoyed your recent stay with us. We hope to see you again the next time you're in the area.

Kind Regards,
Angie Martinez
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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729 reviews from our community

Traveller rating
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    30
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Lake Ozark, Missouri
Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 June 2014

The desk reception was great and the room looked very nice. Everything was clean and well appointed. Everything you would expect from a Double Tree. Unfortunately, the air conditioner either was blowing so hard that we had to bury ourselves under the covers to stay warm or within a few minutes after it shut-off we were so hot we were on top of the covers. And then there were the sounds of sirens all night long. After three nights we were glad to escape.

Room Tip: Do not take a street side room
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank NonsuchRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angie M, Front Office Manager at DoubleTree by Hilton Santa Fe, responded to this review, 10 June 2014
Dear NonsuchRoad,
I would like say many thanks for providing us a review during your recent trip to Santa Fe. I am happy to hear that our guest service agents provided you with excellent customer service and that you were pleased with your room! I am sorry to hear that our air conditioner detracted you from a perfect stay. I have forwarded your review on to my Chief Engineer so that we may look into how to provide a perfect stay for you next time. We do hope that you visit us again, as we would like nothing more than to welcome you back as our guest.

Kind Regards,
Angie Martinez
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Fe, New Mexico
Level 5 Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed 7 June 2014

While the hotel's layout was okay the staff were the worst !
One Guest Services woman, who was new was so rude she alone made us move hotels !
My wife was asking her some basic questions about the town and not only did she know nothing about the city, she was almost angry my wife asked ! In the middle of their conversation she took a personal cell call! She didn't even ask someone else on-duty to answer her questions. As my frustrated wife left she mumbled a bad word.
This combined with homeless people wandering the back parking lot and the sorry condition of our room caused us to leave!
My wife said she had never had such rude treatment!
There are lots of nice hotels in Santa Fe stay away from this one especially the clueless guest services staff !

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank TravellerMan_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angie M, Manager at DoubleTree by Hilton Santa Fe, responded to this review, 10 June 2014
Dear TravellerMan_11,

Thank you for taking the time to respond on your recent stay with us at the DoubleTree by Hilton Santa Fe! I would like to apologize on behalf of the hotel for the service that was provided to you. Rest assured, we are investigating this matter, as this is not an interaction that would occur at our hotel. I would love a chance to speak with you in detail about your experiences. Please feel free to contact me directly at 505-913-2666. I hope that we are able to welcome you back as our guest and make things right for you! Thank you again for staying with us, and we hope to see you soon.

Angie Martinez
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque, New Mexico
Level 4 Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 June 2014

We spend the weekend in Santa Fe for a Mother’s Day stay-cation. There was nothing special about this hotel. The rooms were very small and the pool was very small. My advice is to spend a little more to be walking distance to the Plaza.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank lyonaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry B, General Manager at DoubleTree by Hilton Santa Fe, responded to this review, 6 June 2014
HI lyonaj,
Thank you for taking the time to write a review about your stay over Mother's Day. We appreciate you choosing to stay with us and we hope you will do so again on a future visit to the area.
Barry Baxter
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 June 2014

Twelve of us appeared at this hotel in the rain and hail. The staff were great. Got us checked in very quickly. We were able to use the shuttle to go to dinner because of the bad weather. They even picked us up from the Harley store in awful weather. Room was great. Will gladly stay here again.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Mary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry B, General Manager at DoubleTree by Hilton Santa Fe, responded to this review, 6 June 2014
Hi Mary,
It was great to have you all stay with us. Thank you for taking the time to write a review. I hope we can welcome you back on your next trip through Santa Fe!
Barry Baxter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 June 2014

the staff were very friendly and helpful, the rooms a good size and very clean. Great area.We found the laundry room very helpful for that time or our travels, and it came in handy, and we were able to buy the soap etc, right there in the lobby/Always nice to be able to get our laundry done before running out of clothes

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Marilyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry B, General Manager at DoubleTree by Hilton Santa Fe, responded to this review, 6 June 2014
Hi Marilyn,
Thank you for taking the time to write a review about your recent stay. It was great to hear you enjoyed the hotel and its services. I hope you will stay with us again on your next visit to Santa Fe.
Barry Baxter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belton, Missouri
Level 6 Contributor
252 reviews
201 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed 30 May 2014

Very nice hotel right on one of the main roads in Santa Fe. We found the staff to be very friendly. The rooms are very clean and I think most of them have a balcony. There is a restaurant in the hotel that serves standard food for dinner but it was very good and extremely large portions. There are however several restaurants within walking distance

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wanderingwonders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry B, General Manager at DoubleTree by Hilton Santa Fe, responded to this review, 2 June 2014
Hi Wanderingwonders,
Thank you for choosing to stay with us and for taking the time to write a review about your experiences. It was good to hear that you enjoyed the hotel and I hope you will stay with us again on a future visit to the area.
Barry Baxter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Santa Fe

Property: DoubleTree by Hilton Santa Fe
Address: 4048 Cerrillos Rd, Santa Fe, NM 87507-2917
Phone Number:
Region: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Santa Fe
#19 Romantic Hotel in Santa Fe
#25 Family Hotel in Santa Fe
Price Range (Based on Average Rates): ££
Hotel Class:3 star — DoubleTree by Hilton Santa Fe 3*
Number of rooms: 130
Official Description (provided by the hotel):
The DoubleTree by Hilton Santa Fe is in a great location for all of your Santa Fe destinations and business needs. We are only minutes from the Historic Plaza, Santa Fe Place Mall, Golf Courses, Santa Fe Colleges, Santa Fe Opera, Casinos, Interstate 25 and just thirty minutes from the Santa Fe Ski Basin. If you are filming in NM or a business traveler visiting Los Alamos National Labs, UPS, Fed Ex or a local business you will find that the DoubleTree by Hilton Santa Fe is the perfect location to meet, relax and work with over 4,500 square feet of flexible meeting space. We offer complimentary hotel shuttle service to and from the Santa Fe Airport, complimentary high-speed Internet access and much more. Enjoy a delicious meal for breakfast at Patina's or dinner at Mezcal Bar and Grill featuring contemporary American cuisine. Santa Fe, New Mexico enjoys over 330 days of sunshine offering powder skiing in the winter with spectacular views of New Mexico's romantic and colorful sunsets. So come and experience the DoubleTree by Hilton Santa Fe in the City Different amid the Land of Enchantment. ... more   less 
Reservation Options:
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Also Known As:
Doubletree By Hilton Santa Fe Hotel Santa Fe
Holiday Inn Santa Fe
Santa Fe Holiday Inn
DoubleTree By Hilton Santa Fe New Mexico

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