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“Great service, but the property needs a revamp”

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Baymont Inn & Suites Santa Fe
Ranked #31 of 60 Hotels in Santa Fe
Reviewed 14 January 2012

Excellent location, surrounded by lots of other hotels and restaurants and shopping. Take exit 278B and it's about two miles. Maybe it's because we had just stayed at three other Mariott properties on our 16 day road trip, but it was such a surprise to walk in the lobby to find it was really one large room that combined the service desk and breakfast area. It is very small and cramped. This property is not modern, bright and cheery. But it is clean.

The exceptional customer service made up for it. The young woman who checked us in had lots of energy and enthusiasm and half apologized for the hotel not having an elevator. We didn't need assistance, but she made sure we knew that staff was available to carry up our luggage to the 2nd floor if need be.

We asked for information on two specific areas, and by the time we brought our luggage to our room and freshened up, she had assembled info on these two attractions. On the city map, she highlighted how to get there and even told us where we could park without paying. She suggested a few choices for the type of dinner we were looking for and highlighted a few other pertinent things in the area. We couldn't have asked for better.

Breakfast was cramped. We came down about 7:45am and there were no tables available and the entire room was full. By the time we got something to eat, a family had vacated their table, so we were able to enjoy our breakfast. I'm guessing this is one of the older properties, and maybe they weren't that busy then, but that night, Christmas week, it was packed. I wouldn't say it was bad, but not what you expect from a Fairfield/Mariott.

We didn't have to check out, as we request they slide the hotel bill under the hotel room door. As we were exiting, the service desk staff said goodbye to us and wished us safe travels. Though we rated these specific items high, I'm not sure as we'd stay again, given the multitude of hotel choices in the area. But cheers to the staff for outstanding customer service!!

  • Stayed: December 2011, travelled as a couple
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6  Thank SBluv2rvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
property85, General Manager at Baymont Inn & Suites Santa Fe, responded to this reviewResponded 19 January 2012

I'm pleased to hear you had an overall pleasant stay. We apologize for the inconvenience you did experience during breakfast. During holidays and peak seasons, seating is sometimes limited.We cetainly do our best to accomodate our guests. As an option and for added convenience, we provide trays in our breakfast room should you choose to take breakfast to your room. We appreciate and value your business, and thank you for your kind comments regarding the outstanding customer service you received.

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379 - 385 of 436 reviews

Reviewed 13 January 2012

My wife and I were traveling to Denver and decided because of the weather to stay in Santa Fe, not knowing the area we got onto the Internet and began our search (this was Christmas Eve) we found and booked this Fairfield Inn online 10 minutes before our arrival. Upon arrival we met a Gentleman named Joseph at the Front Desk (appropriate for Christmas Eve) he was pleasant and so accommodating, he explained that the hotel had been newly remodeled and suggested a room on the first floor. This location was very clean and we enjoyed a very comfortable room and quiet stay, plus enjoyed their breakfast the next morning.

Room Tip: Stay on the back side of the hotel to avoid road noise.
  • Stayed: December 2011, travelled as a couple
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6  Thank LRMSINC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
property85, General Manager at Baymont Inn & Suites Santa Fe, responded to this reviewResponded 19 January 2012

Thank you so much for your feedback regarding your stay.We are pleased to hear you found your accomdations exactly how they should be, comfortable, clean, and quiet. We hope your future travel plans bring you to the area. We would love to have you stay with us once again.

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Reviewed 2 January 2012

As the old saying goes, beggars can't be choosers. We were afraid to reserve a night in advance due to the heavy snow that might have interrupted our driving trip, so we waited until we reached Santa Fe to get a room. We are Marriott reward members so we tend to lean to their brand. So we got one of the last rooms at the Fairfield. If it wasn't for the front desk guy, Richard, I think is his name, we might have left. He helped us upstairs with our luggage, cooler, cameras etc as there is NO elevator and naturally we were on the second floor at the opposite end of the hall from the stairway. It was quiet though! And that's better than a room on the first floor if noisy guests are on the second floor above you. Back to Richard - he was so helpful, nice and greeted everyone with a smile. He should be commended! We were comfortable for the one night and breakfast the next day was typical Fairfield Inn assortment of cereals, hot and cold, muffins, coffee, and juice. If they only had an elevator!!!!
The hotel is located near a large mall and the Blue Corn Brewery which was good, though very crowded. There are many hotel choices in this area as well.

Room Tip: Get upstairs near the stairway if you are hauling a lot of luggage though it may be noisier there.
  • Stayed: December 2011, travelled with friends
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3  Thank zinniaqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
property85, General Manager at Baymont Inn & Suites Santa Fe, responded to this reviewResponded 11 January 2012

We appreciate you taking the time to comment on your stay. I am pleased to hear Richard provided helpful, friendly service and assisted with your luggage and belongings. Our staff is dedicated to providing just that.While unfortunate, that our two story hotel does not have an elevator, our staff is always eager and available to assist you with your luggage,belongings and any other service We know you have a choice in where you stay, and we appreciate you giving us the opportunity.

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Reviewed 30 November 2011

Great value, very clean and well maintained. Great shopping and restaurants near by. Not a bad drive to the tourist area of Santa Fe.

  • Stayed: November 2011
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3  Thank Jennysw53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
property85, General Manager at Baymont Inn & Suites Santa Fe, responded to this reviewResponded 11 January 2012

Thank you for taking the time to comment. We are commited to offering each and every guest a wonderful experience at a great value, and it sounds as though we did just that. We hope your future travel plans bring you back soon.

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Reviewed 5 November 2011

I stay in Santa fe often for business and am searching for a good business type hotel. Many of the very nice properties in downtown ae too "leisure" oriented. The more standard hotels are in not so nice areas along main roads. Fairfield is not near much but the rooms are decent but otherwise the hotel has not much to offer.

  • Stayed: October 2011
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5  Thank JeremyG33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
property85, General Manager at Baymont Inn & Suites Santa Fe, responded to this reviewResponded 11 January 2012

Your time is valuable and we appreciate you taking the time to comment.We believe in providing our guests with the services necessary to ensure a pleasant, productive stay. Should your business plans bring you back to the area and your business needs require additional services other than our free wi-fi, business center, fax,and copy service, please feel free to see one of our associates for additional assistance. We will be more than happy to assist with your needs.

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Reviewed 30 October 2011

This has the potential to be a great hotel....but our experience was not that at all. We arrived At the hotel, settled in, went to bed. At 11:00 pm we began to hear a great deal of noise above us, hoping people would get settled in and the noise would stop. 1145 called the front desk....and it was apparent we were not the first to complain...they said they would take care of it. 1200... Still no better....the front desk said a large group occupying the entire second floor just checked in and she would ask them to be quiet again or they would be asked to leave. 1215, no better. Realizing that it would take another hour for the group to pack back up and leave...and us still not sleeping....we decided just to pack up and leave. As we left, we realized the entire first floor had been awakened by this.
If you do decide to stay here, GET A SECOND FLOOR ROOM! the walls and floors are so thin and squeaky, you hear everything.

  • Stayed: October 2011
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1  Thank greenthumbCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
property85, General Manager at Baymont Inn & Suites Santa Fe, responded to this reviewResponded 12 January 2012

I sincerely apologize for the inconvenience you experienced during your stay. While we have no control over the time our guests arrive, we do believe in giving our guests a trouble free enjoyable experience while staying with us. I understand your frustration, considering the time the incident took place. Rest assured, I have addressed the issue with the staff. Thank you for taking the time to comment.We appreciate and value every comment received. Your comments are helpful in ensuring we priovide the experience each guest deserves.

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Reviewed 10 October 2011

Clean and plain. Not quite what I had expected from a Marriott chain, but it was adequate for an overnight stay. Linens were thin, but clean. Soap was the old fashioned motel soap and no lotion. Breakfast was quick and easy and people were friendly and eager. So, don't expect anything special, but nice for an overnight stay only. For an extended stay in Santa Fe, I would move up a notch.

Room Tip: Upper rooms quiet
  • Stayed: October 2011, travelled with family
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3  Thank winetravelDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
property85, General Manager at Baymont Inn & Suites Santa Fe, responded to this reviewResponded 19 January 2012

Thank you for your feedback on your recent stay. At the Fairfield Inn Santa Fe we strive to always exceed our guest's expectations in quality and service and we're ashamed to hear we let you down with our quality this time around. We assure you that we have addressed these issues and look forward to serving you again in the future. If there is anything else I can do for you please contact me directly at 505-474-4442.

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Additional Information about Baymont Inn & Suites Santa Fe

Address: 4150 Cerrillos Rd, Santa Fe, NM 87507-7208 (Formerly Fairfield Inn Santa Fe)
Phone Number:
Region: United States > New Mexico > Santa Fe
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in Santa Fe
Price Range: £57 - £84 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Baymont Inn & Suites Santa Fe 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
Most Welcoming Hotel near Santa Fe Mall, Pet Friendly, 100% Non smoking Property, free Wireless High Speed Internet, Free Hot Breakfast, Indoor Heated Pool, Free parking, Handicap Accessible rooms, ... more   less 
Reservation Options:
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Also Known As:
Fairfield Inn Santa Fe Hotel Santa Fe
Fairfield Santa Fe
Santa Fe Fairfield Inn
Baymont Inn & Suites Santa Fe New Mexico

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