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Comfort Suites Santa Fe
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Reviews (979)
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796 - 801 of 979 reviews
Reviewed 23 February 2013

My title says most of it....we booked to stay for one night but found Santa Fe so interesting that we stayed a second night...then the recent cold storms coming across from the West necessitated us staying another night we had no qualms about continuing our booking. Room was good & above CS standards....always clean...employees were responsive & helpful.
Our ONLY negative would be that the hot tub foamed up & I believe needs the water changing rather than to keep adding chlorine.... we got a rash from a single use on first day.

  • Stayed: February 2013, travelled as a couple
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3  Thank WishIWasSailing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites Santa Fe, responded to this reviewResponded 1 March 2013

Dear WishIWasSailing,

I'm very sorry about your uncomfortable experience with the hot tub. In line with all the rest of our efforts that have made your stay comfortable otherwise, we actually have been keeping up with changing out the water to keep the pool as clean as we could as well for you. The issue that week was that we had a large sports group staying at the time, which made the task, temporarily, quite the challenge.

Our pool and hot tub are actually salt water systems, which have dramatically lower chlorine concentrations than a traditional pool, as the source of chlorine is pulled from a salt-chlorine generator, which extracts the chlorine from the salt itself. Salt water based pools and hot tubs are great because there is no need to add all the additional chemicals that are required for traditional chlorine-based pools. It's actually the pre-packaged chlorine & additional chemicals that people usually react to in those traditional chlorine-based pools.

I'm glad that otherwise, that you were satisfied with the amenities and service, and thank you for rating us 4/5! I brought this issue up with the staff, and we will be more vigilant with the pool upkeep and be more prepared in circumstances such as was the case at the time of your stay. Take care, and hope to see you again soon!

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Reviewed 17 February 2013

I've stayed at this location several times. It is my favorite place to stay while in Santa Fe. The hotel is centrally located to just about everything you need. the rooms are clean and comfortable, and the staff is always friendly and professional.

Room Tip: Rooms away from the elevator are quieter.
  • Stayed: February 2013, travelled on business
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2  Thank Ben A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites Santa Fe, responded to this reviewResponded 19 February 2013

Ben,

Thanks for taking the time to rate us a 5/5! We are glad you've found us and know that you can count on us as a sure thing every time you are in town. We are very happy to hear that we are your favorite place for comfort, friendly service, and convenience.

And we are in a great location indeed, just a short drive from the heart of Santa Fe, Santa Fe Plaza downtown where you can enjoy a beautiful park, as well as galleries, restaurants, shops and yearly festivals. There are so many things to do and take advantage of in this area, and we are sure you have discovered some of your own true gems as well! We look forward to seeing you again!

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Reviewed 30 January 2013

Really clean, really nice, the people were very friendly. Mary was very excellent! The breakfast was excellent and we will definitely tell our friends about our stay here. Thank you very much for the cleanliness of the rooms and the breakfast. The staff was very accommodating. Thank you very much!

  • Stayed: January 2013, travelled on business
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1  Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites Santa Fe, responded to this reviewResponded 15 February 2013

Hi Linda,

Thank you so much for the encouraging words, and for rating us 5/5! We do put a lot of time and extra care into living up to the name Comfort Suites, and we appreciate and count on great customers like you to spread the word! I'm glad you got to take advantage of our complimentary breakfast buffet too! We look forward to seeing you again and to meeting your friends too!

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Reviewed 15 January 2013

No worries here. Very nice place. Contemporary rooms, with granite counter tops, comfortable beds, decent hot breakfast in the AM. Got a great night sleep. I'm giving it Five stars based on value ... I only paid $79 on a Friday night, so my expectation wasn't enormous, but it was just fine. Staff was friendly and helpful. The only knock I'd give it is that it's a few miles from the square at the center of Santa Fe, but if you don't mind a five minute drive, it's all good. Also, it's kind of set back from the street. We drove past it the first time. Look for the Super 8 sign, and this is right behind it. I'll stay here again.

Room Tip: I think they're all pretty much the same.
  • Stayed: January 2013, travelled with family
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2  Thank 66Champs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites Santa Fe, responded to this reviewResponded 17 January 2013

Thank you for the navigation tip for our visitors...and for rating us 5/5!

We like to think of our hotel as a sure thing for comfort, service and a great night's sleep at a great value, and I am happy to hear that we have indeed met your expectations.

We want visitors to have the best experience possible while visiting Santa Fe and are happy to be a positive part of your experience and we look forward to serving you again!

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Reviewed 4 January 2013

Comfort Suites Santa Fe was very clean, updated rooms, fantastic service and wonderful breakfast and very reasonable rates. We were there after a visit to the Balloon Festival and really enjoyed our stay.

  • Stayed: October 2012, travelled with friends
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2  Thank Ken6370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites Santa Fe, responded to this reviewResponded 15 January 2013

We are so happy to hear that you were able to relax during your stay with us and that we have met all of your needs to your satisfaction. Thank you for taking the time to give us an all 5 rating!

The Alberquerque Balloon Festival has been around since 1972 and is a long standing tradition that takes place every October. We hope to continue to share in this new tradition with you and see you next time!

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