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“A good place, but not great.”

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Comfort Suites Santa Fe
Ranked #15 of 60 Hotels in Santa Fe
Certificate of Excellence
Reviewed 8 March 2013 via mobile

Most important, we were clean and safe. The beds were good...the sofa mattress wasn't. The pool is salt water. Kind of a shock when you first dive in. We got back at 6 for our second night, and the carpet in the hall had been removed. No warning or anything. Kind of odd. The breakfast was OK. Egg pucks, sausage, and some bread and pastries. The desk clerk was restocking the breakfast room, and cleaning the tables. As I said, everything seemed clean, the place was just missing some of the polish we expected from Santa Fe.

  • Stayed: March 2013
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4  Thank hiccup1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites Santa Fe, responded to this reviewResponded 26 March 2013

Dear Hiccup1,

Thank you for taking the time to provide feedback and for rating us 4/5! We're glad to hear that the cleanliness of our hotel met your standards and that you were able to feel comfortable and safe throughout your stay. I will notify management & housekeeping about checking the sofa mattresses as well as procedures that will less likely interrupt our guests (i.e., the missing carpet), and I do apologize.

We hope our guests enjoy our salt water pool, & that it is much gentler on your skin and eyes. This is why we chose to go with salt water & chlorine generator to extract from the salt itself, rather than the traditional pre-packaged chlorine and other chemicals.

Thank you again, and we value your feedback!

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738 - 744 of 926 reviews

Reviewed 6 March 2013

I'm not sure of the other reviews. Everything just needs to be cleaned up. The Jacuzzi was dirty, our bathroom had pink mold on the tile grout, and the shower curtain had a least a foot of pink mold. Our morning wasn't much better as there was an employee sleeping on the lobby couch snoring. The breakfast is just ok. The only bright spot was the morning breakfast girl. She kept everything stocked and clean with a smile on!

  • Stayed: February 2013, travelled with family
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6  Thank OverMileHigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites Santa Fe, responded to this reviewResponded 22 March 2013

Dear OverMileHigh,

I’m very sorry for your sub-par experience during your stay. Our night attendant, who was one of the ones in charge of reporting & keeping things related to your issue in check, was let go. When things manage to slip between the cracks, we are persistent in finding and sorting out the issue and unfortunately, sometimes it’s simply an employee who is not following thorough with proper protocol.

Thank you for bringing this to our attention, as this helps management adjust mirrors for blind spots. We are trying to find out which employee it was that you saw sleeping in the lobby. They may have been off duty, but it is still unacceptable behavior especially if in uniform. Thank you again for your honest feedback. We can only get better from here.

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Reviewed 6 March 2013

We highly recommend the Comfort Suites, Santa Fe. The hotel was excellent, the staff very helpful, suggesting restaurants (which turned out to be as excellent as they said). Mario was especially helpful. We did leave behind some CD/DVD's and when we called the hotel they advised us they did find them, and now that we are home, they are mailing them back to us!
A big thank you to the manager, Mr. Patel for arranging this. The breakfast was excellent.
They should, however, have a better place for the sign to the entrance, we just about missed it.
We stayed 2 days, and thoroughly enjoyed our stay. The room was very clean, and did not hear our neighbours. Will definitely return .

Room Tip: We asked for 2 TV's and they had a suite to accommodate us.
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  • Stayed: February 2013, travelled with family
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3  Thank Judy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites Santa Fe, responded to this reviewResponded 12 March 2013

Hi Judy,

Thank you for taking time out to share your experience with us and for rating us 5/5! I'm glad you had a chance to meet our friendly staff and that they were able to accommodate you during your stay.

This is definitely a great place & location for foodies to stay and dine out, I'd have to agree with you on that....especially if they love Mexican and Southwestern cuisine! But we also have American, Indian & Italian cuisine in the area as well.

Apologies for the sign, but glad you didn't miss it and was able to enjoy our complimentary breakfast buffet!

Thank you again for the nice review and we look forward to seeing you next time!

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Reviewed 28 February 2013

Our stay was made better by the very friendly employees. Upon checking in, the GSA provided very helpful suggestions on what to do while we were in the Santa Fe area. In the morning, the person monitoring the continental breakfast was equally pleasant and friendly. Finally, we needed help with the TV remote control the second morning which was fixed upon our return. Thanks for the great weekend.

  • Stayed: February 2013, travelled as a couple
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3  Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites Santa Fe, responded to this reviewResponded 1 March 2013

Hi John,

Thank you for sharing your positive experience with us & for rating us 5/5! Smiling faces are what we work for because we love doing what we do. We are glad to hear that you had a chance to meet some of our friendly staff and that they delivered to your satisfaction. Please come see us again, and take care!

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Reviewed 25 February 2013

When we drove up to the hotel and went into the lobby we thought we had made a mistake booking here. But to our surprise this place was just wonderful. The staff was friendly and helpful, the beds were comfortable, and although obviously an older hotel, it was clean. I would recommend this hotel to anyone!

  • Stayed: February 2013, travelled as a couple
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2  Thank SUSAN M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites Santa Fe, responded to this reviewResponded 1 March 2013

Dear Susan,

Thank you for those kind words and 5/5 ranking! We do hold very high standards for service, cleanliness and comfort, because we understand how these fundamental things are so often overlooked in today's fast-paced, digital world. But now you know that you can always count on us to be your home away from home!

Thanks, and we look forward to serving you again soon!

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Reviewed 24 February 2013

Reserved here because of ratings on TripAdvisor, and they were accurate!
Graciously greeted, room was very nice, breakfast was great! I'd stay there again anytime.
Our only problem was that we didn't see the sign the 1st time by. The hotel is just off the street, so not as visible. We found it the 2nd time, and no other problems

  • Stayed: February 2013, travelled with family
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2  Thank DC1843
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites Santa Fe, responded to this reviewResponded 1 March 2013

Hi DC1843,

Thank you for taking time to share your experience with us, and for rating us 5/5! We LOVE reading reviews from happy customers. We love what we do, and it gives makes our work all the more rewarding when we turn around and find such positive and helpful feedback.

We are sorry you had trouble finding us initially, and thank you for bringing that issue up so future customers will be better prepared. We like to think of ourselves as a cozy little haven, just slightly tucked, in a great location. You just have to look a little at first, and we make it all worthwhile with comfort, cleanliness and great service every time!

Thanks again!

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Reviewed 23 February 2013

There are two Comfort Inns in Santa Fe. this review is for the one closer to town called Comfort Inn Suites. Staff great...breakfast OK (the scrambled eggs at those egg patty things)....but lots of choices and great service. Room clean....bed comfortable...shower good....and at night chocolate chip cookies! The wifi works well.

To be improved...the switch by the door turns the lights (AND THE REFRIGERATOR!!!) on and OFF. No warning or instructions. Food ruined before we realized. Even the maid turned the refrigerator off once.

Handicapped bars double as towel racks and interfere with toilet roll dispenser. Strange. Sink outside the bathroom with very minimal counter space. exceedingly cramped and no towel racks at all. So...towels and washcloths on the sink.Also no washer and dryer.

Needs a bit of design thought...otherwise really nice

  • Stayed: February 2013, travelled as a couple
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Thank WigTeig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites Santa Fe, responded to this reviewResponded 20 May 2013

Thank you for taking time out to share your feedback. Sorry to hear about your bad experience with the switches turning the refrigerator off! Thank you for pointing that out, and it was indeed fixed shortly after your stay!

It sounds like you stayed in one of our rooms designed to accommodate guests with physical disabilities. The design of those rooms were adjusted to maximize spaces/functions with highest priority for those guests.

Again, thank you for your feedback! Hopefully with those issues now addressed, you would return and find that we are excellent! :)

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Additional Information about Comfort Suites Santa Fe

Address: 3348 Cerrillos Road, Santa Fe, NM 87507
Phone Number:
Region: United States > New Mexico > Santa Fe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Santa Fe
#6 Best Value Hotel in Santa Fe
#9 Family Hotel in Santa Fe
#14 Romantic Hotel in Santa Fe
Price Range: £67 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Santa Fe 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
A Charming Santa Fe Hotel positioned amid museums, galleries, fine dining and entertainment, Comfort Suites Santa Fe provides spacious accommodations near the area's top attractions. Discover thoughtfully equipped rooms, appointed with refrigerators, microwaves, 37-inch HD televisions and plush, comfortable beds. With free wireless Internet, a refreshing indoor swimming pool, a jacuzzi, and fitness facility, we provide ideal convenience for vacationers and business travelers. We also provide a hot complimentary breakfast, featuring delicious meats, eggs, fresh fruit, yogurt, cereal and your choice of waffle flavors. Reserve a beautifully-decorated room at Comfort Suites and discover thoughtfully-equipped Santa Fe accommodations in a lovely location near the top local attractions. Equipped with free high-speed Internet, refrigerators, microwaves, 37-inch and flat-screen HD TVs, our oversized suites offer premium modern convenience. We also provide a 24-hour staff of courteous guest service professionals, along with a delicious complimentary breakfast to fuel your day around town. Center your New Mexico experience at Comfort Suites! Rested. Set. Go! ... more   less 
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Also Known As:
Comfort Hotel Santa Fe
Santa Fe Comfort Suites
Comfort Suites Santa Fe New Mexico

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