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“Comfortable stay at an affordable price!”

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Comfort Suites Santa Fe
Ranked #15 of 60 Hotels in Santa Fe
Certificate of Excellence
Reviewed 2 December 2013

Overall, my wife, 2 1/2 yr. old daughter, and I had a very pleasant stay at the Comfort Suites. We stayed in a 1 room suite with a partial room divider, king size bed, sofabed for 1 person, microwave and refrigerator. The king-sized bed was comfortable (though a little on the soft side) and the partitioned divider helped make the room feel more like a small apartment. My daughter had a lot of fun in the room and really enjoyed watching Disney channel from the comfort of the king size bed!

Our one complaint with the suite was the cleanliness of the bathroom. My wife found a few small brown spots on the toilet seat, and complained of the shower curtain giving off an ammonia like smell. Being very sensitive to smells, the shower curtain really ruined her otherwise pleasant stay at the hotel.

Aside from the above issue, our stay was good. Our check-in was very quick, and the desk clerk made us feel very welcomed from the start. The hotel was very well kept, and the lobby was very presentable. The check-out process was also very quick and easy, and I received a final invoice on my iPhone within 2 minutes of turning our key-cards over to the desk clerk at checkout. Only having stayed at the hotel I can't account for some of the amenities like the fitness area or swimming pool; perhaps I can check these out and update my review after my next visit.

Because our stay was enjoyable overall, my wife and I have decided to stay again at the Comfort Suites on Christmas Eve and Christmas day. I would definitely recommend anybody looking for a comfortable hotel stay at a reasonable price to give the Comfort Suites a try. Santa Fe is a highly sought after tourist destination, and there are a lot of hotels to choose from; however, for the money, I think you will have a great stay at the Comfort Suites for 1/3 the cost of many of the other hotels. Also, the location of the Comfort Suites is only 10 minutes from the downtown area, and centrally located to many other attractions like the local mall and movie theater.

  • Stayed: November 2013, travelled with family
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3  Thank Kodemunkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites Santa Fe, responded to this reviewResponded 3 December 2013

We truly value your opinion and we're so appreciative that you took the time after your Holiday traveling to post a review about your stay with us. We hope that during your stay with us over the Christmas holidays you'll have time to try out our pool and fitness area. Looking forward to seeing you then!

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669 - 675 of 958 reviews

Reviewed 15 November 2013

I love their rooms.Very clean,spacious with all amenities needed.Hot tub was hot and working great.Very nice free breakfast with hot items.Customer service however could be better.Upon checking in,we asked for a room on the top floor,facing away from the main street.Clerk would not accommodate our request,neither was friendly.So check in process was not very pleasant and he gave us a room on the first floor,facing the busy main street.

Room Tip: the rooms on the first floor are more noisy
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  • Stayed: October 2013, travelled as a couple
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2  Thank Beth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites Santa Fe, responded to this reviewResponded 18 November 2013

Thank you so much for taking the time to post a review about your most recent visit. We’re so happy to hear you enjoyed the accommodations despite the customer service issue experienced during check in. We appreciate your candor and always welcome opportunities for improvement.

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Reviewed 7 November 2013

I very often stay at Comfort inn/suites. For this stay, I had a large suite at this location. This location and room provided an excellent experience. Previously I had a "standard suite" which seemed nothing like a suite. This particular room and location turned out very well. However, CAUTION !!! different locations for comfort Inn/Suites have been EXTREMELY inconsistent in room size and quality. It reminds me of Forest Gump saying "You never know what you're going to get".

Room Tip: Call and ask about room size etc. Also check reviews for each location. Your experience can be ver...
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  • Stayed: September 2013, travelled with friends
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4  Thank ArizonaErnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites Santa Fe, responded to this reviewResponded 8 November 2013

Thank you for taking the time to write a review. We're thrilled we were able to exceed your expectations!

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Reviewed 6 November 2013

Con: Set back from the road, hard to spot. Turn at Avenida de las Americas.
Pro: Set back from the road, behind a mattress store (unlike every other hotel on Cerrillas), making it very quiet.
Con: Suites aren't what I'd call suites. They are just a big room with a partial partition.
Pro: They are big rooms, with a couch and have a fridge and micro.
Con: It gets cold at night in Santa Fe.
Pro: The HVAC does a good job and is whisper quiet.
Con: The price sounds too low. What kind of basic place is this?
Pro: Competition is a wonderful thing for buyers. The price is a bargain for what you get.
Con: Staff is aloof. Not unfriendly, will respond but won't initiate.
Pro: Came here for a room, not a friend. Check-in clerk read back our requests (first time that's ever happened) and indicated they had been met (and they were). Nicely renovated rooms. Clean. Lots and lots of towels. Comfortable bed. Very good pillows and lots of them.

I suggest getting a different brand of air freshener; the one they use smells like barley if you fried it (says my wife). Apart from that, a superb 5 night stay.

  • Stayed: November 2013, travelled as a couple
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5  Thank Lucky_Eddie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites Santa Fe, responded to this reviewResponded 11 November 2013

Thank you for taking the time to write such a thorough review. We are so happy you had a good stay with us. We constantly look for opportunities for improvement. We appreciate that you have provided several good suggestions on how we could make your stay even more enjoyable. Thank you so much and we look forward to seeing you in the future!

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Reviewed 26 October 2013

Few years back I stayed here and reviewed it. And surprisingly the Hotel added more Comforts by replacing new furniture and I think lot of other things! Room looked different but Comfortable nonetheless. This is a home for me in Santa Fe for sure!!! I think the Breakfast was improved too! You can literally skip Lunch! Staff is very friendly and accommodating.

  • Stayed: October 2013, travelled with friends
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4  Thank Deepak G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites Santa Fe, responded to this reviewResponded 29 October 2013

Dear Deepak G,

Thanks for the great review! Glad you noticed the upgrades. We strive to keep everything top-quality. We look forward to seeing you again!

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Reviewed 23 October 2013

We've stayed at this hotel several times and love it each time. The facilities are clean and comfortable. Rooms are also verye clean. Staff are great and owner takes pride in their place. Decor is warm and welcoming. Awesome stay each time. This is definitely our go to hotel when we visit Sante Fe, NM every year.

  • Stayed: October 2013, travelled with family
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4  Thank Agnes D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites Santa Fe, responded to this reviewResponded 29 October 2013

Dear Agnes D,

Thank you for the excellent review. We certainly do take pride in our accommodations, and I'm glad you noticed! We look forward to seeing you again.

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Reviewed 21 October 2013

We stayed at the Comfort Suites on Cerrillos Rd for about a week in October 2013. Upon arriving, we were greeted by Ashley who was extremely accommodating. We had an issue with our room at first and she immediately moved us to another room. While we were there, she was helpful and friendly. The morning breakfast is a nice set up at the Comfort Suites. There are eggs, sausage, cereals, yogurt, boiled eggs, waffles, fresh fruit, etc. This probably changes on a daily basis, but for the most part, it was about the same. The dining room was clean as well as all the areas of the hotel. The rooms are spacious with a nice living room area and a bed on the other side of a pony wall. Parking and Wifi are free. It is about a 10 minute drive directly down Cerrillos to get to the main downtown area. I would highly recommend this hotel and would definitely stay here again.

  • Stayed: October 2013, travelled as a couple
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1  Thank mops1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites Santa Fe, responded to this reviewResponded 22 October 2013

Dear mops1234,

Thanks for the review! I'm glad you enjoyed your first stay here. We look forward to seeing you again!

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Additional Information about Comfort Suites Santa Fe

Address: 3348 Cerrillos Road, Santa Fe, NM 87507
Phone Number:
Region: United States > New Mexico > Santa Fe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Santa Fe
#9 Family Hotel in Santa Fe
#14 Romantic Hotel in Santa Fe
Price Range: £61 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Santa Fe 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
A Charming Santa Fe Hotel positioned amid museums, galleries, fine dining and entertainment, Comfort Suites Santa Fe provides spacious accommodations near the area's top attractions. Discover thoughtfully equipped rooms, appointed with refrigerators, microwaves, 37-inch HD televisions and plush, comfortable beds. With free wireless Internet, a refreshing indoor swimming pool, a jacuzzi, and fitness facility, we provide ideal convenience for vacationers and business travelers. We also provide a hot complimentary breakfast, featuring delicious meats, eggs, fresh fruit, yogurt, cereal and your choice of waffle flavors. Reserve a beautifully-decorated room at Comfort Suites and discover thoughtfully-equipped Santa Fe accommodations in a lovely location near the top local attractions. Equipped with free high-speed Internet, refrigerators, microwaves, 37-inch and flat-screen HD TVs, our oversized suites offer premium modern convenience. We also provide a 24-hour staff of courteous guest service professionals, along with a delicious complimentary breakfast to fuel your day around town. Center your New Mexico experience at Comfort Suites! Rested. Set. Go! ... more   less 
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Also Known As:
Comfort Hotel Santa Fe
Santa Fe Comfort Suites
Comfort Suites Santa Fe New Mexico

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