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“Great Hotel. will stay here again”
Review of Comfort Suites

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Comfort Suites
Ranked #15 of 60 Hotels in Santa Fe
Certificate of Excellence
Secaucus, New Jersey
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great Hotel. will stay here again”
Reviewed 7 June 2014

The Comfort Suites in Santa Fe, NM is a really nice hotel. The room was clean, nicely decorated and had a nice sized HDTV.

The indoor pool and hot tub, as well as the workout was a nice amenity.

The breakfast was very good. Hot items included eggs, sausage, sausage gravy and two types of waffles. There were 3 cold cereals, bread and paste rise as well as 2 types of yogurt and hard boiled eggs.

The staff was very helpful and greeted us coming and going.

The bed was very goof - firm, but with a pillow top. The bed had both soft and firm pillows to choose from.

Wi-Wi was good and there was an excellent connection in our room. It tested 29 Mbps down and. 8 Mbps up. This was the fastest connection on our trip.

The only negative was the outdoor hot tub. It was out of service and had a chair floating in it. It didn't look like it was going to back in service any time soon.

Bottom line: this was the best overall hotel of our 23 night trip.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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Helpful?
Thank craiger953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, 9 June 2014
Thank you very much for staying with us during your recent trip to Santa Fe. We really appreciate your excellent review. Thank you for sharing your wonderful experience with us!
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839 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (175)
Date | Rating
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  • French first
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  • Italian first
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English first
San Antonio, Texas
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 6 June 2014

This is a very nice hotel.What do you think.The kids loved the pool. It was excellent . Only the was a bug in are bed .It jumps on you then it bites you.The people at the front desk were nice. The breakfast was not good it was faboulus.What more can you say

Room Tip: The second floor.
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  • Stayed June 2014, travelled with friends
    • Value
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Helpful?
1 Thank DMWorld2See
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, 9 June 2014
First of all, thank you for taking the time to leave a review of your recent experience with us. I'm sorry to hear that you found a bug in your room. We always try to do whatever we can to ensure a positive stay for our guests, and I apologize if we fell short of your expectations. We do take this type of issue very serious and we do investigate further to avoid it from happening again. Our pest control expert came and investigated and could not find any type of bug. However, we do value your feedback, and will be using your comments in an effort to better our hotel for the future. We hope you'll give us another chance and stay with us again the next time you're in town!
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Fort Collins, Colorado
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 June 2014

Rooms are large and comfortable, hotel is off the main road so noise at a minimum. Breakfast options good and plentiful. Staff great and always smiling and willing to assist. Would pick this hotel again. Windows open for airing room.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 2Codgers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, 9 June 2014
Thank you for taking the time to share your experience with us. It was nice to hear that you enjoyed your hotel accommodations. Our breakfast is very good. We hope to see you soon.
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Alexandria, Virginia
Level Contributor
111 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 1 June 2014

Our mini-suite was decorated nicely and quiet. The beds, pillows and linens were comfy. I have back and sleep issues and that is always a big deal for me. The pillow top mattress was pretty comfortable (although some Comfort Inns have even thicker pillow top mattresses that are even better) and the pillows were plump. They offered two kinds of pillows so you could choose the right size. We were on the top (3rd) floor, facing mountains in the back and a storage facility immediately adjacent to the hotel. The curtains darkened the room effectively and the AC was not too noisy. The fridge was silent.
What I liked best at this Comfort Suites was their environmental awareness: we had a recycling bin in our bedroom in addition to regular trash bins, and they used paper plates for breakfast instead of foam.
The pool was clean, water temperature pleasant, and there was a large jacuzzi.
Breakfast was fresh, with all of the usual offerings. The breakfast room was large and there was no wait. The staff was very friendly. I would definitely stay here again.
Old Town is only 9 minutes away by car (down Cerrillos Road to the right when you leave the hotel).
Friends recommended Backroad Pizza on 1807 2nd Street, #1, also very near the hotel in the other direction. They serve delicious oven baked pizzas.

Room Tip: The 3rd floor was really quiet.
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  • Stayed May 2014, travelled with family
    • Value
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Helpful?
1 Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, 3 June 2014
Thank you for taking the time to share your experience with us. It was nice to hear that you enjoyed your hotel accommodations. Our breakfast and our friendly staff are definitely one of our best assets. Hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arvada, Colorado
Level Contributor
87 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 10 May 2014

Five of us stayed in two rooms at the end of April 2014. The room was clean and comfortable, the breakfast was good. Reception was pleasant and the place was very quiet. Not a 5-star hotel but light years beyond a terrible hotel we stayed at in Abilene Texas two nights before.
I guess the only fault I could find with this place was the luggage cart that we used had tires that were low on air that made it hard to push.
We will definately go back to this place if we visit Santa Fe again.

Room Tip: Slightly off the main street but not hard to find.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
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Helpful?
2 Thank ferret50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, 12 May 2014
Thank you very much for your wonderful review. We serve a variety at breakfast to make sure we get to serve the best quality and different options on daily basis. We appreciate you choosing our Comfort Suites during your recent stay in Santa Fe. We hope to see you back soon.
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Brantford
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 May 2014

This hotel claims to be "green" but the maids changed our towels even tho' we hung them up. When I mentioned this at checkout the desk clerk said that was the way it was done. When I mentioned the sign in the room, he knew nothing of it! The breakfast was the worst in 13 nights at Choice Hotels in Arizona and New Mexico including an EconoLodge, a Rodeway and 6 Comfort Inns! There were no bananas the second day, the bagels where tiny, white bullets, the biscuits were dry, etc. The clock was set at the wrong time and the desk clerk had to come up to reset it (and he had trouble!). The microwave was missing a leg and sitting at an awkward angel. The "view" was of a storage unit complex thru a dirty window. And all this despite being "upgraded" to a suite for being a platinum member.

Room Tip: Front rooms face the street but are set back and might have a better "view".
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank OciMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, 12 May 2014
We apologize for not being able to deliver an outstanding experience for you. We take your comments very serious and will make sure that we fix any problems. We hope you can give us another chance to show you what we know how to do best, deliver the best service and quality possible
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 May 2014

Clean, comfortable, current and most of all friendly and over accomodating. Ishmael and Marcos went above and beyond in welcoming me to Santa Fe. I couldn't ask for better, more friendly people. 5 Star in a 2 star property. Not a single complaint and a million compliments.

Room Tip: I was right by the entrance and not a single noise. Anywhere is good.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, 12 May 2014
Thank you so much for taking the time to give us a review about your most recent visit. We’re so happy to hear you enjoyed the accommodations. We truly appriciate you recognizing our friendly staff, we pride ourselves in customer service. We hope you come back soon to our Comfort Suites.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 3348 Cerrillos Rd, Santa Fe, NM 87507-2902
Phone Number:
Region: United States > New Mexico > Santa Fe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Santa Fe
#9 Family Hotel in Santa Fe
#14 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Welcome to the Comfort Suites, a Santa Fe hotel near Santa Fe Plaza and the historic old townYour Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast.New Flatscreen TV in all rooms. Many HD channels, including several HBO & ESPN channels in HD. Newly renovated indoor heated pool and hot tub. All rooms include refrigerator, hair dryer, iron & ironing board,coffe maker. In addition, we continue to offer: Free high-speed internet,Free local calls, Computer in the lobby with free internet and access to copy and fax services. Very close to a variety of restaurants including Olive Garden, Outback Steakhouse, Applebees, Starbucks or local favorites such as Blue Corn Cafe & Brewery, Horseman’s Heaven Cafe and Santa Fe Capitol Grill. the shopping center featuring Target, Best Buy, Regal Cinema and many more……. Discover the richness of the arts and culture with your stay. The Comfort Suites® hotel is near College of Santa Fe and the Museum of New Mexico. The Eight Northern Pueblos Arts & Crafts Show, Santa Fe Opera and Ski Santa Fe are all located minutes from this Santa Fe, NM hotel. The Santa Fe Plaza and the historic old town are less than four miles away.Enjoy the many area attractions including Canyon Road and Santa Fe Plaza, home to museums, galleries, fine dining and entertainment. The hotel is also minutes from the state capitol and casinos. Visitors will appreciate the American Indian culture and scenic beauty of Santa Fe while staying at the Comfort Suites hotel.Guests of this Santa Fe, NM hotel will enjoy the free coffee and free weekday newspaper. Guests in the mood for a swim will want to take a dip in the indoor heated pool and hot tub. Business travelers will appreciate free wireless high-speed Internet access, on-site meeting room and access to copy and fax machines.All rooms at this Santa Fe hotel are air conditioned and come equipped with irons, ironing boards and cable television.100% Non-smoking room. The hotel also offers valet cleaning service.Our perfect location and convenient access to area attractions makes this Santa Fe, New Mexico hotel a great place to stay for business and leisure travelers. We look forward to seeing you soon. ... more   less 
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Also Known As:
Comfort Hotel Santa Fe
Comfort Suites Santa Fe, New Mexico
Santa Fe Comfort Suites

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