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“Great Service, But Property Needs Some Repairs” 3 of 5 bubbles
Review of Santa Fe Comfort Inn

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Santa Fe Comfort Inn
Ranked #33 of 60 Hotels in Santa Fe
Broken Arrow, Oklahoma
Level Contributor
554 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 430 helpful votes
“Great Service, But Property Needs Some Repairs”
3 of 5 bubbles Reviewed 29 May 2013

This was the first time that my wife and I had stayed at this hotel. With tax, the amount for three nights, using the AAA discount was $243. The hotel is within a couple of miles of I-25, on Cerrillos Road. There are many stores and places to eat within walking distance – and even a liquor store next door. Parking is free and the lot is lit well at night. I did not feel any concern for safety in the parking lot, or in the surrounding area.

There is a swimming pool with a hot tub in the same area. The vending area has a soft drink machine, a snack machine, and an ice machine. The hotel provides a decent breakfast, with eggs, sausage, Danishes, cereal, fresh fruit, yogurt, oatmeal, bagels, and a waffle grill. Coffee, milk, orange juice and tea bags were provided for drinks. Breakfast is served from 6 AM – 9 AM, and the dining area is pretty full from 7 AM until breakfast closes.

There is an elevator, but the buttons were so worn out that you couldn’t call the elevator. In the elevator, the door would close, but it took a lot of effort to get the elevator to go up or down. By the end of our visit, the elevator buttons were almost impossible to operate. There was a lady that had recently undergone chemotherapy that simply couldn’t operate the elevator due to the worn out buttons. The condition of the elevator is of concern for those with health problems or physical limitations.

The room we had was listed as a suite and had a flat screen TV. We had trouble operating the Direct TV and did not find instructions. We experienced intermittent problems with the air conditioning unit, but the maintenance man said that he couldn’t find a problem. The shower water pressure was horrible – the maintenance man installed another shower head with no appreciable increase in water pressure. There was a hot tub option with the shower, but it took over 30 minutes to fill the tub to use it. A hair dryer is provided. There is free wireless internet, but you have to watch an ad to get the free internet – I have never experienced that before. The refrigerator worked, but seemed to always make a sound like a motor that is running. The microwave worked fine until the last day of our stay. An ironing board and iron are also provided. The room was clean.

The staff was friendly and courteous, as was everyone that we encountered in Santa Fe that lived in the area. Overall, this stay would be well worth the price if there were not so many malfunctions with features of the property. The number of items that did not function properly lowered this hotel from a "very good" to "average". Hopefully they will make some repairs and get the better ratings for which they have to potential to have.

  • Stayed May 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
9 Thank AlphaRam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlen T, General Manager at Santa Fe Comfort Inn, responded to this review, 31 May 2013
Dear guest,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
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292 reviews from our community

Traveller rating
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    111
    31
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    10
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
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  • French first
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English first
Waco, Texas
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 26 May 2013

Esmeralda and Christian were outstanding in helping us with directions, information and ease of mind as we visited Santa Fe. They were helpful in making reservations for us as we left Santa Fe and in straightening out our points for our stay in Santa Fe. These two individuals are to be commended for their professionalism, courteousness and knowledge base. They are perfect for their positions. We thank them for all they did for us.
Doug and Linda Stockton
Texas

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
11 Thank 90harley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlen T, General Manager at Santa Fe Comfort Inn, responded to this review, 31 May 2013
Dear guest,

We really appreciate you took the time to write a review about your recent stay with us at Comfort Inn, and also appreciate you let us know how our staff treated you while you were staying with us. It's our responsibility to take care of you and make you feel like if you were home everytime you stay with us.
Thank you very much and remember to visit us next time you come to Santa Fe, NM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 17 May 2013

Our family decided to get away from home and we decided on something close to our neighborhood. Comfort Inn was close and we decided to check it out, since we had been hearing very good comments on the new management. We were very impressed. The pool was the best part. It looked completely new and it was very clean. The hot tub as well was very clean. The rooms looked newly upgraded and it looks like housekeeping is doing a GREAT job the room was very clean. I can't forget about the front desk staff. They were extremely nice and very helpful. They made us feel at home. Next time we decide to get away from home we are definately coming back here!

  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
10 Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlen T, General Manager at Santa Fe Comfort Inn, responded to this review, 31 May 2013
Dear guest,
Thank you very much for your recent review on Trip Advisor, your comments are really appreciated. Our commitment is to provide you the best of us and make your stay comfortable.
Thanks again for your review, and see you next time!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 3 May 2013

Lots of improvements, clean, much improved service. Their working hard on making the Hotel a better stay. Impressed, keep making it better for me guys...good breakfast too. Overall my stay was pleasant and I will definitely return.

  • Stayed April 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Mark Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlen T, Manager at Santa Fe Comfort Inn, responded to this review, 8 May 2013
Dear Sir,

We really appreciate your recent review on Trip Advisor. At Comfort Inn we always do our best to offer you the comfort and quality you and your family expect when you travel. Please next time you visit Santa Fe, NM, give us a try again, and of course, we'll take care of you.
Thanks again for your stay.

Management
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Missouri
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 28 April 2013

This Comfort Inn is having major revisions, which are needed. We did not have reservations, but had no problem getting a room, but the motel filled up quickly. The motel allows dogs, which we had as well, and the room had no odor of previous pets. The layout is a little strange, but the location is very convenient to the interstate. It is easy to reach historic downtown as well.

  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank larikev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlen T, Manager at Santa Fe Comfort Inn, responded to this review, 1 May 2013
Dear Guest,
Thanks for your recent review posted on Trip Advisor about our property being nice and hospitable. We really appreciate you as a guest. We'll continue working hard to offer the best from us to all of our guests. Thank you again for your stay.

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Fe, New Mexico, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 14 April 2013

Stayed at this place for 3 nights; the staff is exceedingly friendly, the rooms are clean, breakfast is varied. It was a very good price considering it's such a nice place and all the amenities they provide. Overall my stay was pleasant and I will definitely return.

  • Stayed March 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank Manuel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlen T, General Manager at Santa Fe Comfort Inn, responded to this review, 8 May 2013
Dear Sir,

Thank you very much for your positive review on Trip Advisor. Our commitment is to offer all of our guest the best of us. We promise to continue working hard to keep giving our best.
Thank you again for your stay.

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 15 March 2013

We only stayed one night, but the rooms were very nice, quiet and clean. There were some renovations going on at the time (carpet replacement in the hallways) but only during the day. The beds were very comfortable and there is a very nice breakfast area.
Staff were friendly and welcoming. I would definitely stay here again.

  • Stayed March 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
8 Thank twylight144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlen T, General Manager at Santa Fe Comfort Inn, responded to this review, 8 May 2013
Dear Sir/Madam

We, at Comfort Inn, appreciate everytime you stay with us. We've been working hard to make your stay very comfortable. Next time you come to Santa Fe, NM, give us a try, so you can see the improvements all finished. Just give us call and we'll take care of you.
Thank you very much!!!

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Santa Fe Comfort Inn

Property: Santa Fe Comfort Inn
Address: 4312 Cerrillos Rd, Santa Fe, NM 87507
Phone Number:
Region: United States > New Mexico > Santa Fe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Santa Fe
#20 Romantic Hotel in Santa Fe
#22 Business Hotel in Santa Fe
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Santa Fe Comfort Inn 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Comfort Inn, a Santa Fe hotel near the historic Santa Fe Plaza.The Santa Fe, NM Comfort Inn® hotel is north of Interstate 25, just east of State Route 14. We are near:Historic Santa Fe PlazaSangre de Cristo MountainsSanta Fe OperaLoretto ChapelGeorgia O'Keeffe MuseumPalace of the Governors, the oldest continuously used public building in the United States, is nearby.Our pet-friendly hotel offers amenities like:Free coffeeFree weekday newspaperFree local callsIndoor heated poolExercise roomYour Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors!Business travelers can access free wireless high-speed Internet in all rooms and copy and fax services.All our rooms have cable television and coffee makers. Some rooms have refrigerators and microwaves. Non-smoking rooms are available, and guest laundry facilities are onsite.Next time you visit Santa Fe, allow our friendly staff to attend to your lodging needs. Book your room today. ... more   less 
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Also Known As:
Comfort Hotel Santa Fe
Comfort Inn Santa Fe
Santa Fe Comfort Inn New Mexico

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