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Comfort Inn Santa Fe
Ranked #34 of 60 Hotels in Santa Fe
GreenLeadersBronze level
Reviewed 3 August 2014 via mobile

We had to check in at 2 a.m. The night clerk(owner? ) helped us find a parking space, waived the pet fee for our small dog and gave us a late check out. The rooms were spotless and spacious and quiet. There was free WiFi and a free breakfast ( we were too tired to partake). This place goes way above and beyond the normal hotel service routine. Will definitely stay again.

Stayed: July 2014, travelled with family
4  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlen T, General Manager at Comfort Inn Santa Fe, responded to this reviewResponded 15 August 2014

Dear guest,
Thank you very much for your excellent review. Our front desk staff is indeed a great asset to our Comfort Inn. We pride ourselves in excellent customer service. We are glad to hear you had such a wonderful experience.
Thank you for sharing it and thank you for choosing our Comfort Inn as your choice of lodging.
Please visit us again.

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231 - 237 of 315 reviews

Reviewed 26 July 2014

On a girl friends road trip we drove from the DFW TX area to Santa Fe..which is a long drive. Our first night was at the Comfort Inn in Santa Fe. The hotel is being re-furbished so there were workers going in and out and misc working supplies in hallways...but our rooms were clean and comfortable. The staff was very helpful with directing us to the attractions we wanted to see. The breakfast area was nice, clean and had the usual fare. The floors are sort of confusing as we were on the first floor and you had to go down to it...but it worked out OK. Would stay there anytime and the price was wonderful!!!

Room Tip: be on the first or 3rd floor for ice machine
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  • Stayed: July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank Frieda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlen T, General Manager at Comfort Inn Santa Fe, responded to this reviewResponded 28 July 2014

Dear guest,

On behalf of our entire team at the Comfort Inn, we would like to thank you very much for taking the time to write a review about our property.
I am pleased to hear that the front desk was friendly and helpful. We always enjoy hearing that guest appreciate our hard work. We hope that next time you are in Santa Fe you will give us another chance to provide you with even better service.
Thank you very much!

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Reviewed 25 July 2014

We found the staff to be very friendly and helpful. We were given a good recommendation for a local restaurant. We would have given a higher rating, but it was very difficult to get around since they had the whole lobby floor full of stuff. Apparently they were remodeling and there was stuff every where. Other than that, we were happy with our stay. Room was clean and the bed, comfortable. We would stay there again.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlen T, General Manager at Comfort Inn Santa Fe, responded to this reviewResponded 28 July 2014

Dear guest,
First of all, Thank you very much for your review! I really appreciate you taking the time to give us a wonderful review. We take pride in our clean rooms and friendly staff. Indeed. We want to thank you for choosing our Comfort Inn as your choice of lodging during your recent stay in Santa Fe, NM

Thanks again for your business.

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Reviewed 22 July 2014

Great value, nice clean room that had been recently remodeled. Breakfast was awesome, with waffles, eggs, sausage, and other great items. There was some current construction, but had no impact on our stay. Our room was clean and quiet. We did think the hallway needed updating, however. The desk clerk when we checked in gave us a great suggestion for dining.

Stayed: July 2014, travelled as a couple
1  Thank WonnieWoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlen T, General Manager at Comfort Inn Santa Fe, responded to this reviewResponded 23 July 2014

Dear guest,

Thank you very much for your recent positive review. We, all staff at Comfort Inn, Santa Fe, NM do our best to keep everyone of our guests satisfied in every way.
Thanks again for taking your value time to write us.
Please keep us in mind next time you come back to Santa Fe.

Best Regards,

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Reviewed 18 July 2014

Friendly and helpful staff. They were very accommodating and gave us an upgrade to a suite upon request, maybe because I'm a members of Choice Hotels rewards. The room was lovely and quiet, even though it was across from the elevator. Good breakfast too, but i like strong coffee so we went to Starbucks for that, only a few blocks away.

Very comfy bed and pillows.

We'll be back.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank teq23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlen T, General Manager at Comfort Inn Santa Fe, responded to this reviewResponded 21 July 2014

Dear and value guest,

Thank you so much for taking the time to give us a review about your most recent visit.
We’re so happy to hear you enjoyed the accommodations. We truly appriciate you recognizing our friendly staff, we pride ourselves in customer service. We hope you come back soon to our Comfort Inn.

Thanks again for your business and please visit us soon!!!!

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Reviewed 9 July 2014

Sante Fe appears to be a summer destination, as it was difficult to find a room, at least on the day of arrival. Either sold out, or few rooms available at exorbinant prices. Note, even an ad in the AAA Tour book [for a different hotel], showed prices double from what was charged, Sept -May.
Pros: We were lucky to find a room and appreciated the helpfulness of the desk clerk when we called while on the road. When we arrived she told us everything now sold out.
Easy access to liquor store, shopping, restaurants as on main artery.
Comfortable choice of pillows, well lit room.
Adequate healthy breakfast in a nice large room.
Cons:Filthy carpet required washing feet before getting into bed. Apparently carpets are being replaced, as above us the workers were there until 6:30PM pounding directly above us. Noisy AC, though that is typical of most hotels. Water stream in the shower very weak, tub took a long time to drain.

Room Tip: Try to get a room away from any remodeling going on.
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  • Stayed: June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Blokzijl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlen T, General Manager at Comfort Inn Santa Fe, responded to this reviewResponded 21 July 2014

Dear guest,
On behalf of our entire team at the Comfort Inn, we would like to thank you very much for taking the time to write a review about our property. I am sorry for the inconvenience that we might caused during your stay.
I am glad however to see that staff was friendly and attentive. We are currently under renovations and a lot of changes have been done, our rooms are now remodeled with brand new carpet, new furniture and just fresh paint on walls.
I hope that next time you visit Santa Fe you will give us the another chance to provide you with superior service.
Once again thank you for your review

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Reviewed 8 July 2014 via mobile

Nice hotel with lots of construction going on. We stayed 3 nights and every day workers entered our room to install doors and place tables. I feel they should not have entered for construction work while we were staying there because the times were not necessary for our visit. Staff was very friendly and renovated rooms are nice. Good price and close to interstate. Won't stay again because of all the construction and paint fumes.

Stayed: July 2014
Thank SparksRUs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlen T, General Manager at Comfort Inn Santa Fe, responded to this reviewResponded 21 July 2014

Dear Guest,
I would like to start off by apologizing that you didn‘t have such a pleasant stay.
The hotel is under renovations and there are a lot of changes that have been done.
Please give us a chance to offer you a better service with our just remodeled rooms. Also, please ask our front desk for a return guest rate next time you visit Santa Fe, NM
Once again thank you for your review.
Sincerely,
Marlene Turcios

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Additional Information about Comfort Inn Santa Fe

Address: 4312 Cerrillos Road, Santa Fe, NM 87507-9720
Phone Number:
Region: United States > New Mexico > Santa Fe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Santa Fe
#20 Romantic Hotel in Santa Fe
#22 Business Hotel in Santa Fe
Price Range: £56 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Santa Fe 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
The 100% Smoke-Free Comfort Inn in Santa Fe is located north of Interstate 25, and east of State Route 14. Next time you visit Santa Fe, allow our friendly staff to attend to your lodging needs. ... more   less 
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Also Known As:
Comfort Hotel Santa Fe
Santa Fe Comfort Inn
Comfort Inn Santa Fe New Mexico

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