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Best Western Plus Thousand Oaks Inn
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Reviews (539)
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All reviewsitalian restaurantfront deskattached restaurantdvd playerfrench toastgold's gymfree breakfastwould stay againnice roombed was comfortableconvenient locationnice place to stayshopping mallhot breakfastpool and jacuzziplenty of parkingstayed one night
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328 - 333 of 539 reviews
Reviewed 22 July 2014

Don't believe what they tell you. It has NOT been renovated, it is old, and it smells terrible. The rooms smell old, musty, and smokey. Basic things like TV, refrigerator, and telephone don't work correctly. The plumbing is ancient.

  • Stayed: July 2014, travelled with family
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    • Sleep Quality
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Review collected in partnership with Best Western
Thank 247frankiec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fxwang, General Manager at Best Western Plus Thousand Oaks Inn, responded to this reviewResponded 31 October 2014

I'm very sorry for your experience here at the Thousand Oaks Inn, after traveling all the way from Dallas, TX. Although the building was built in the late '60s, we do continuously update the hotel. You may not have realized it, but the carpet was replaced 2 years ago, and window treatments were updated this year. We upgraded our televisions to 42" HDTV LCD with 60 HD channels. We have also been updating our telecommunications, including a new phone system, and adding fixed wireless technology to increase our internet bandwidth. Completely new elevators should be up and running in two weeks, and completely new and renovation bathrooms are expected to be completed this winter.

If you and your family will be returning to the Conejo Valley next summer, please contact me directly, so I can ensure that your stay is pleasant and meets your expectations.

Felix Wang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

Room was very well decorated. Room was very clean. The room came with a coffee maker and refrigerator and microwave. All of which worked perfectly. The room was located next to a patio with a gazebo where we entertained family members who lived close to the hotel. The flowers and shrubs were beautiful. The staff was professional and very helpful. I had to use the business area for the computer and printer. There were three computers and one printer. I had no trouble in getting to use one of the computers.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
1  Thank Maxine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

Our stay started with helpful and welcoming staff and was followed up by a room with nicely appointed bathroom, comfortable bedding and a large plasma TV. This made for a well above average three star experience. Free wi-fi (that works), excellent signal quality and program selection on the TV and a higher quality room coffee all make for travel amenities that make this a step above. The outdoor areas are a bit sparse in terms of the lushness of vegetation and some tables were missing glass tops. But this was minor in comparison to the attention to detail given to the rooms. Lastly, we prefer a free breakfast offering rather than a $5 credit in the restaurant.

  • Stayed: June 2014, travelled as a couple
    • Value
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1  Thank KAsperges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

I booked on-line for my stay. They had my information on hand at check-in, and my room ready. The reception staff were friendly, explaining the hotel's facilities and surrounding restaurants. The urn of iced water with orange slices in it in the foyer was very refreshing. My room was spacious, the room, bathroom & bed were all clean. The bed was very comfortable. My room raced the freeway which was about 250 metres away, but any road or other noise was drowned out by the low hum of the air conditioner that needed to be run while the room was occupied due to the outside temperature. The accommodation block is separate from reception & the restaurant, and is accessed with your room key. There is a lift to all floors. The pool was refreshing in the afternoon. These premises are value for money, this is my third stay & I will definitely stay again.

  • Stayed: July 2014, travelled solo
    • Location
    • Rooms
    • Service
2  Thank Ray F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014 via mobile

Great place to stay, location wise close by a shopping center and restaurants also it's right off the freeway 101! Friendly, helpful staff & worth the price. Room was very clean and spacious. Bed was amazingly comfortable:)) We're visiting from Bakersfield CA..

Stayed: June 2014, travelled with family
Thank Alejandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fxwang, General Manager at Best Western Plus Thousand Oaks Inn, responded to this reviewResponded 4 July 2014

GO DODGERS!

Thank you for your staying with us and your kind words. We only hire staff who genuinely care and have a helpful nature. It makes it more rewarding when our guests notice and appreciate our efforts. Hotel guests are not just visiting the area, but they are staying with us. You are all our friends and our family.

Since your visit, the Dodgers are now in first place, so we hope you come back again, as they make a run for the playoffs and the World Series!

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