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Holiday Inn Express Saugus (Logan Airport)
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Reviews (623)
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All reviewslogan airportshuttle servicefree shuttleroom was cleanfree breakfasthi expresspark flyearly flightbusy roadfront desk staffwould stay here againthe breakfast areaboston areaone night staybooked this hotelnice breakfastbagels
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519 - 524 of 623 reviews
Reviewed 28 May 2011

Good place- neat & tidy. Offers good bit of extras with no extra cost.
Good few options around for restaurents & shopping.

Only thing I found was it is so faar out from city & airport as well. But shuttle service is handy & if you are not in a great hurry then its definitely worth staying.

  • Stayed: May 2011, travelled on business
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Thank h_harshad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2011

This hotel markets itself as an airport hotel but its really not. This is probably the farthest out hotel from Logan. It was at least a 20 minute van ride. Upon arriving at the shuttle pickup spot, I called the front desk and they informed me it would be 5 minutes for the shuttle. 20 minutes later, the shuttle drove past me as I was trying to flag it down. I called the front desk to tell the driver to loop around. 50 minutes later, after repeated calls, we were finally picked up. The van was fully packed. I'm guessing that if there had been another person who needed a pickup, they'd have to wait at least another hour. Upon arriving at the hotel, we learned that they only run the shuttles once per hour and if you're leaving from the hotel, you must reserve a spot. The next morning, there was a family on the 8am shuttle whom the hotel said had booked the 9am shuttle. They nearly had to take a taxi before the front desk manager decided to give them a ride on a second shuttle. The hotel uses small shuttle vans that are cramped and uncomfortable given the length of the journey. I think they should warn their potential guests that they are located far from the airport and that their shuttle service may entail a lengthy wait. They should also get their pickup's phone number so they can call them if the driver doesn't see them curbside. The hotel itself is fine. Rooms were decent for a 3 star property. Bed wasn't that great, but again this is a 3* not a 4* property. Front desk staff is decently helpful but was not apologetic in the least when it came to the horrible shuttle service.

  • Stayed: May 2011, travelled as a couple
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Thank deelirious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this reviewResponded 16 June 2011

Dear Guest,
I appologize for the inconvenience using our shuttle service. I have informed my shuttle drivers to pick up guest who call first. It is just that sometimes there are situations where as soon as the guests see our van, they just enter the van without notifying/calling us and it puts a little pressure on the driver on how to refuse them.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2011

Stayed here for one night in transit from Boston Logan Airport. Free Shuttle Service to and from hotel. Room was clean, comfortable bed, nice tv, standard bathroom with good amenities. Good Breakfast. Only issue is that it seems rather far from the airport.

  • Stayed: May 2011, travelled with friends
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Thank jinapsan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2011

Entire front desk staff is rude and unaccommodating. I would not recommend this hotel to anyone because of the front desk's poor attitude. After arriving late to the hotel to check in I was hoping for a warm welcoming greeting...especially after a long trip here...however the front desk agent was short tempered and made me feel uncomfortable and awkward. i felt like I was wasting his time! Staff needs retraining. The bottom line is the guest sign's the front desk's paycheck...you''d think they'd be nicer!

They're just so mean...

  • Stayed: May 2011, travelled on business
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2  Thank JasonFawaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this reviewResponded 16 June 2011

Dear Guest,
I appreciate your opinion and comments. I have had several staff meetings since you checked out and re-enforced and re-trained them on basic cutomer service skills. This will not be repeated in the future.
Thank You
General Manager

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Reviewed 17 May 2011

Can't fault this as a good motel;great extras like a tasty full breakfast ,king size bed,wonderful steakhouse down the road with steaks twice as big as anywhere and half the price as in the city.Only issue is the misleading advertising ,which suggests it is an "airport motel"...they offer a free shuttle but it is quite a long way from the airport,so potential guests just need to be aware of this

  • Stayed: May 2011
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Thank Nikliss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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