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“Terrible beds and lumpy pillows..”

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Holiday Inn Express Saugus (Logan Airport)
Ranked #2 of 5 Hotels in Saugus
Reviewed 19 June 2011

This hotel with it's thread bare sheets and worn carpeting does not deserve some the praise given. When we checked in, we waited while the receptionist was calling in with her order for Chinese food.
Breakfast was decent but we had to tell the attendant that they had run out of coffee. This hotel needs to lose it's Holiday Inn affiliation. As a Priority Club who stays at many of their properties, this ranks the worst managed facility I have seen.

  • Stayed: June 2011
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1  Thank Theroadwarrior12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 12 June 2011

Bit far from the city, but good value. Convenient shuttle service. Staff were very friendly.

  • Stayed: June 2011
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Thank arif_a786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this reviewResponded 16 June 2011

Dear Guest,
I apologise for any miscommunication regarding the shuttle pick up locations. We pick up from the Airport or the Airport train station only. I will make sure it cleary noted on our website to avoid confusion.
Thank You
General Manager

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Reviewed 3 June 2011

On arrival into Boston we were misinformed about the shuttle service from South station, which caused great confusion and frustration, I see on their web site they no longer offer this service from South station. We got a taxi to the airport, then the shuttle to the the hotel, which is quite a distance from the airport. The hotel was clean and comfortable, breakfast was good

  • Stayed: May 2011
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Thank Eve567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2011

The hotel is located 15 minutes from Logan airport and from the T station "Airport". You call the hotel and in max 20 minutes the van is there. The room was perfectly clean and the bed very comfortable. We stayed 3 nights and every morning the hot breakfast was different and always very satisfying. If you don't have a car there are only few restaurants reachable by foot. However the driver said that he could accompany us elsewhere. It is a very good price for this hotel.

  • Stayed: May 2011, travelled with family
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Thank LauraPrinceton_NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2011

Good place- neat & tidy. Offers good bit of extras with no extra cost.
Good few options around for restaurents & shopping.

Only thing I found was it is so faar out from city & airport as well. But shuttle service is handy & if you are not in a great hurry then its definitely worth staying.

  • Stayed: May 2011, travelled on business
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Thank h_harshad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2011

This hotel markets itself as an airport hotel but its really not. This is probably the farthest out hotel from Logan. It was at least a 20 minute van ride. Upon arriving at the shuttle pickup spot, I called the front desk and they informed me it would be 5 minutes for the shuttle. 20 minutes later, the shuttle drove past me as I was trying to flag it down. I called the front desk to tell the driver to loop around. 50 minutes later, after repeated calls, we were finally picked up. The van was fully packed. I'm guessing that if there had been another person who needed a pickup, they'd have to wait at least another hour. Upon arriving at the hotel, we learned that they only run the shuttles once per hour and if you're leaving from the hotel, you must reserve a spot. The next morning, there was a family on the 8am shuttle whom the hotel said had booked the 9am shuttle. They nearly had to take a taxi before the front desk manager decided to give them a ride on a second shuttle. The hotel uses small shuttle vans that are cramped and uncomfortable given the length of the journey. I think they should warn their potential guests that they are located far from the airport and that their shuttle service may entail a lengthy wait. They should also get their pickup's phone number so they can call them if the driver doesn't see them curbside. The hotel itself is fine. Rooms were decent for a 3 star property. Bed wasn't that great, but again this is a 3* not a 4* property. Front desk staff is decently helpful but was not apologetic in the least when it came to the horrible shuttle service.

  • Stayed: May 2011, travelled as a couple
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Thank deelirious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this reviewResponded 16 June 2011

Dear Guest,
I appologize for the inconvenience using our shuttle service. I have informed my shuttle drivers to pick up guest who call first. It is just that sometimes there are situations where as soon as the guests see our van, they just enter the van without notifying/calling us and it puts a little pressure on the driver on how to refuse them.

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Reviewed 22 May 2011

Stayed here for one night in transit from Boston Logan Airport. Free Shuttle Service to and from hotel. Room was clean, comfortable bed, nice tv, standard bathroom with good amenities. Good Breakfast. Only issue is that it seems rather far from the airport.

  • Stayed: May 2011, travelled with friends
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Thank jinapsan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Saugus (Logan Airport)

Address: 999 Broadway, Saugus, MA 01906-4521
Phone Number:
Region: United States > Massachusetts > Saugus
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Saugus
Price Range: £107 - £231 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Saugus (Logan Airport) 2.5*
Number of rooms: 145
Official Description (provided by the hotel):
You're invited to our contemporary accommodations in Saugus, just 11 miles north of Boston and Logan International Airport. Our hotel's free 24-hour shuttle to Logan Airport and the airport train station makes us the perfect pick for travelers, and our convenient location allows patrons easy access to all that Saugus has to offer. Our hotel's location allows guests to head south to nearby Boston to see the Red Sox at Fenway Park as well as the local attractions of Salem's Witch City. Corporate travelers find convenience and comfort in Saugus, MA since our hotel is just an 11 mile drive from Boston and the Hynes Convention Centers and Peabody office parks. Complimentary Shuttle Info: Guests arriving in Boston via Logan Airport can use our hotel's complimentary 24-hour shuttle service by calling our front desk to be picked up or dropped off at Logan Airport or the Airport Train Station, half hour departures from 4:00am-8:30am on the hour after that. Reservations are required. Whether business or pleasure brings you to Saugus, our hotel's amenities can satisfy your needs. Free internet access keeps you connected, and our Express Start breakfast, complete with signature cinnamon rolls, makes a great start to the day. Guests can enjoy our outdoor pool, or work up a sweat in our fitness center, as well. Free parking available (during your stay). Look to us for genuine value! ... more   less 
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Holiday Inn Express Saugus (Logan Airport) Hotel Saugus

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