We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Better than expected”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Holiday Inn Express Saugus (Logan Airport)
Ranked #2 of 5 Hotels in Saugus
Reviewed 22 July 2014

This is a busy hotel, the lobby area can be a bit off putting due to the bevy of smokers standing around the front door. They should move them a bit further from the door. The front desk staff was friendly and accomodating. The rooms were clean and comfortable. The housekeepers do a good job, my room was always clean when I returned. The room was also more quiet than I expected due to the location on busy RT 1. Breakfast was typical, I did not eat however, not my cup of tea! Did not use the shuttle service to airport but did see the van coming and going, it was always very full. As stated before hotel is not as close to airport as some others are. Also be aware there is much construction on the T this summer check this out before you plan in using it to get into the city!!

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank ocean68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this reviewResponded 13 August 2014

Dear ocean68,

Thank you for your review of your recent stay with us. I am pleased you had a satisfactory stay and provided tips for our future guests. As you stated their is construction going in on the T line, the Government center stop will be closed for 2 years while it goes through renovations. Many of our guests use the complimentary shuttle service to go to and from the airport and the airport train station to get into the city.

Once again I thank you and look forward to seeing you in the future.

Sincerely,

Ludwing Ardon
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (622)
Traveller rating
Traveller type
Time of year
Language
  • More languages

285 - 291 of 622 reviews

Reviewed 21 July 2014

Firstly, it's not on the airport - it's a 20 minute shuttle drive. But, the rates are good, the hotel's clean and well-run, and the breakfasts are fine. Service is always friendly. It suits us very well visiting family in nearby Melrose, and the airport shuttle is great for our usual early morning flight back home. We'll be happy to keep staying there.

  • Stayed: April 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank a_kotowicz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this reviewResponded 22 July 2014

Dear a_kotowicz,

Thank you so much for you continuous loyalty to our hotel. It is a pleasure to be your host when you come and visit your family. I am pleased you find our service to be friendly as the staff here always loves to hear of the great service they deliver.

We look forward to your next visit to our hotel.

Yours in hospitality,

Ludwing Ardon
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

This is not a Logan airport hotel , unless you like to wait 20 minutes for the shuttle , then drive 45 minutes to the hotel. The shuttle only goes every hour from the hotel. The drive in the am took over 30 minutes. There are no restaurants nearby - so we ended up taking a taxi to and from one- an extra cost. We stayed here because we are Priority Club Gold members and the rate was good. The hotel is in need of an upgrade. The carpets worn, the rooms musty. The less expensive rate did not make up for the travel time in the van and the fact that trying to eat a meal was time consuming and costly.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank mtnwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this reviewResponded 21 July 2014

Dear mtnwen,

Thank for your review. I apologize we did not fit your needs. As you stated we are located 11 miles from the airport which without traffic is about 15-20 minutes and can be anywhere from 35-45 minutes in traffic. Our location and price have been a great value to many of our guests who do not mind not being directly in the airport. I appreciate your feedback and do hope you decide to stay with us in the future.

Sincerely,

Ludwing Ardon
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

We spent the day sightseeing in Boston following a cruise and needed a hotel near the airport for our next-day flight home. All of the prices of the hotels near the airport were outrageously expensive for what we needed, so I looked further afield and found the Holiday Inn Express in Saugus for a rate under $100 per night.

We took a water taxi to the airport late in the afternoon and called the hotel for a shuttle pickup. Our driver was there within 10 minutes and, after picking up a few more passengers, we were on our way. It took about 20 - 25 minutes to get to the hotel (late Saturday afternoon) and the desk clerk checked us in with a very friendly manner. The room's A/C was, thankfully, operating when we entered the room, so we had a clean, cool room waiting for us. Since it was just a short stay, we did not use any of the amenities (pool, fitness room, etc.) other than the business center. There is also free Wi-fi for those with laptops, Ipads, etc.

After a very comfortable and quiet sleep, we awoke to a tasty breakfast in a clean, well-stocked breakfast room. The Holiday Inn Express cinnamon rolls are "to die for", but there are plenty of other hot and cold choices including a machine that makes pancakes! After breakfast, we boarded our shuttle bus and were at the airport (Sunday morning) within 15 minutes.

Staff--The staff at the hotel was outstanding. The desk clerks were extremely friendly and helpful. One clerk gave us good directions for places to eat dinner, limited as they may be, and I saw another desk clerk print up directions for a guest who wanted a place nearby where she could take a run. The shuttle drivers were also friendly and helpful.

Shuttle Bus--If you are arriving at the airport, you have to call the hotel for the shuttle bus. When going to the airport from the hotel, the shuttle runs every hour on the hour and you need to book a spot in advance to insure you have a seat. (Do this when you check in.) Since we were there on a weekend, the traffic was light and we quickly got to the airport. I am sure you have to allow for a lot more time if you are travelling on a weekday, especially during rush hour.

"MInus"--The only "minus" to this hotel for us was the lack of dining choices near the hotel. Since we were without a car, we needed to walk to dinner and the only nearby choices were Hooters and Friendly's. The Kelly's Roast Beef was recommended by another guest, but it was twice as far as the Friendly's and, having just spent the entire day in Boston on my feet, I could not walk more than the 7 - 8 minutes it took to get to Friendly's. We noted two closed restaurants along the way, the Hilltop Steakhouse and a Mexican food restaurant and really wished those had been open!

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank longhorn74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this reviewResponded 21 July 2014

Dear longhorn74,

Thank you for your great review. I am pleased we worked out great for you and you enjoyed your stay with us. I am pleased you found us to be a great value to you and the staff was very helpful. Along with Hooter's, Friendly's (both about a 7 minute walk from the hotel), we have menus in the lobby for guests who choose to order or are too tired from all the site seeing in the city.

I thank you again for your review and we look forward to your next visit to our hotel.

Yours in hospitality,

Ludwing Ardon
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

The stay was good, including breakfast, parking and wifi. The kids played in the swimming pool, however, it seems the pool is not well maintained with many ants and other insects in the water. We also requested high level room, which was not honored. Nonetheless, the stay was good compared with our previous two hotels during the trip with similar prices.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Frank D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this reviewResponded 21 July 2014

Dear Frank D,

Thank you for your feedback. We will be monitoring the pool closer so as no other guests have the same experience in the pool as you had. Your comments pertaining to the staff are greatly appreciated as they really enjoy working with our guests and meeting new people everyday.

Yours in hospitality,

Ludwing Ardon
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

I was booked in a smoking room without my knowledge. They had no other options and couldn't make any changes. It was by far the worst hotel experience I have ever had. How can you still have smoking rooms?

Room Tip: Don't stay here.
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this reviewResponded 10 July 2014

Dear Mark P,

I would like to apologize for the issue you experienced and being placed in a smoking room. I would love to listen to the issue so I can figure out how it happen you were placed in a smoking room. Our hotel does have smoking rooms in it and we do try to accommodate our guests as much as possible if they mistakenly book one of our smoking rooms.

Please contact me directly on your next trip to our area so I can ensure you do not get placed in a smoking room at 781-233-1800 ext. 3152.

At your service,

Ludwing Ardon
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

It would be tough to find a better staff than those found at this property. Give them a raise! The only problem I had was the wifi in my room had a weak signal. An issue with whomever decided where the routers would be placed. Our room was at the end of the hall on the 3rd floor so it was on the edge of the signal. The staff begged me to change rooms so that I would have a stronger signal. But...moving is a pain in the a.. and I am stubborn sometimes. The holders of the wifi signal should take this as a hint that they need to re-evaluate the signal at this property.

Very clean room from top to bottom. Bathroom, shower, toilet, everything was clean. The floor staff does a great job keeping the rooms clean. The hot breakfast was Express quality and plenty of it available even with the girls softball team staying at the hotel.

The airport shuttle is an excellent way to get to town via the mass transit system. As I look at it, it was not designed for those needing to get to and from at specific times because you just don't know about traffic. If you want to get into the city and back to the hotel, then take the shuttle to the airport metro station and head to town. Free shuttle and just under 3 buck subway ride, you can't complain.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank roborant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this reviewResponded 10 July 2014

Dear roborant,

Thank you so much for you compliment on our staff and hotel in general. This staff does set itself apart and makes our guests stays be awesome ones. They enjoy working with people and helping them out anyway they can. In regards to the wifi we will definitely be looking into this issue since we upgraded our bandwith and added access routers throughout so guests did not experience such issues as the one you experienced.

Once again I thank you and we look forward to your next visit to our area.

At your service,

Ludwing Ardon
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Saugus
0.2 mi away
Red Roof PLUS+ Boston - Logan
1.7 mi away
Quality Inn Revere
Quality Inn Revere
#3 of 5 in Revere
392 reviews
4.3 mi away
Comfort Inn & Suites Boston Logan International Airport
Show Prices
Show Prices
Show Prices
3.6 mi away
Holiday Inn Hotel & Suites Boston-Peabody
3 mi away
Four Points by Sheraton Wakefield Boston Hotel & Conference Center
2.9 mi away
Four Points by Sheraton Boston Logan Airport Revere
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Saugus (Logan Airport)? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Saugus (Logan Airport)

Address: 999 Broadway, Saugus, MA 01906-4521
Phone Number:
Region: United States > Massachusetts > Saugus
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Saugus
Price Range: £65 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Saugus (Logan Airport) 2.5*
Number of rooms: 145
Official Description (provided by the hotel):
You're invited to our contemporary accommodations in Saugus, just 11 miles north of Boston and Logan International Airport. Our hotel's free 24-hour shuttle to Logan Airport and the airport train station makes us the perfect pick for travelers, and our convenient location allows patrons easy access to all that Saugus has to offer. Our hotel's location allows guests to head south to nearby Boston to see the Red Sox at Fenway Park as well as the local attractions of Salem's Witch City. Corporate travelers find convenience and comfort in Saugus, MA since our hotel is just an 11 mile drive from Boston and the Hynes Convention Centers and Peabody office parks. Complimentary Shuttle Info: Guests arriving in Boston via Logan Airport can use our hotel's complimentary 24-hour shuttle service by calling our front desk to be picked up or dropped off at Logan Airport or the Airport Train Station, half hour departures from 4:00am-8:30am on the hour after that. Reservations are required. Whether business or pleasure brings you to Saugus, our hotel's amenities can satisfy your needs. Free internet access keeps you connected, and our Express Start breakfast, complete with signature cinnamon rolls, makes a great start to the day. Guests can enjoy our outdoor pool, or work up a sweat in our fitness center, as well. Free parking available (during your stay). Look to us for genuine value! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Travel Republic (UK), Booking.com, Expedia, TripOnline SA, Hotels.com, Ebookers, HotelQuickly, Evoline ltd, 5viajes2012 S.L. and getaroom.com so you can book your Holiday Inn Express Saugus (Logan Airport) reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Saugus (Logan Airport) Hotel Saugus

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing