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“Hotel from Hell”

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Totem Square Hotel & Marina
Ranked #7 of 8 Hotels in Sitka
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Hotel from Hell”
Reviewed 17 August 2013 via mobile

Terrible hotel. Very pricey, even for Alaska. Moved from noisy street view room to noisier bar view room. Toilet overflowed. Up all night with bar patron noise from across the street. Finally, the bar closed at 4. Last straw, the alarm went off at 5:30. Restaurant with no breakfast. Not happy!

Stayed August 2013, travelled with family
Helpful?
9 Thank Larry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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123 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Any
English first
Level Contributor
126 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 7 August 2013

Great view of harbor from the corner rooms. Hotel has a restaurant and business center. It's close to the main street and just off the harbor, so walking distance to everything. It is the perfect place to stay before or after a small boat cruise and then explore Sitka. They offer a free shuttle to the airport (just 10 mins away).
Hotel was purchase by the Westmark chain in June, so there's no telling whether changes will occur going forward.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sbrecken1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Battle Ground, Washington
Level Contributor
115 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 3 August 2013

I have never experienced such misdirections and misinformation by any previous hotel desk staff!
They claimed that "summer staff" were unfamiliar with the hotel and area.We,however,were traveling in late July well into the summer.After misinforming us a half dozen times about ground transportation,sites,ferries,restaurants etc.It became laughable.

We were promised a queen sized bed and given a full sized that they insisted was called a queen in Alaska.The small room was called "The Executive suite".It was a small 12'x12' room with a view of the parking lot.At nearly 250.00 a night it seemed ridiculously expensive but there are few lodging choices in Sitka.One of the young clerks was puzzled when we expressed dissatisfaction about the small bed.They could not understand why we would mind
since our Travel Agency had paid the bill.We asked who they thought prepaid the travel agency to broker our hotel arrangement.
The young clerks of course must be trained properly by management
to provide more than check in and out service.They should have brochures to give guests and above all it is OK to say you don't know rather than give misinformation.

The location was good and the room was clean.The hotel has a van for pick up at the airport.The hotel must be called to request pick up at the airport.For transport to the Sitka Ferry you can sign up at the front desk to request a local shuttle for transport to the Ferry Terminal.It was 6.00 per person

Room Tip: Avoid rooms over the restaurant which may have loud music and revelers.Request view of the lovely ha...
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elizabeth city, nc
Level Contributor
176 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 28 July 2013

Everything in town is expensive, so I guess it should be no surprise that I paid $167 a night for a very average room on par with a Quality Inn. Sleep quality was pretty good, and it was very clean. Soap, shampoo and conditioner are in a dispenser on the shower wall. Satellite tv had a good choice of channels. Within walking distance to everything.

Room Tip: Stay on the side toward the totem pole. On the weekends, the bar on the other side empties out and...
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weeksvillejoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilmington, Delaware
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 July 2013

We stayed here for one night before our cruise. No problems, no complaints. Front desk was professional and friendly. Room was adequate. We requested a room with a view of the harbor which we got. Location was great. Breakfast was not an issue since a group breakfast was arranged.

Room Tip: Ask for a room with a view of the harbor.
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shellmark82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arrowtown, New Zealand
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 July 2013

Clean comfortable hotel, very friendly and obliging staff. Nice Restaurant by water with great outlook. Not open for breakfast however. Food was good. Central location
There doesnt appear to be much to choose from in Sitka with regards to accommodation

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RichardNewman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
186 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 9 July 2013

The hotel itself is nothing to write home about: we had a double view room (of the harbor)--- very small and dated. We asked for no housekeeping (do not disturb sign on our door), but someone entered our room anyway in our absence (not to replace towels or anything....just entered!). Desk staff very friendly. View was very nice and certainly beat the alternatives: parking lot and road. VERY disappointing is that the restaurant downstairs (don't think part of hotel) does not serve breakfast. Always a hassle to have to get dressed to coffee and a bite to start the day. I did like that this hotel run by native Alaskans and would return.

Room Tip: When you reserve, specify view of harbor room.
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cvcalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Totem Square Hotel & Marina

Property: Totem Square Hotel & Marina
Address: 201 Katlian St, Sitka, AK 99835-7511 (Formerly Shee Atika Totem Square Inn)
Region: United States > Alaska > Sitka
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 8 Hotels in Sitka
Price Range (Based on Average Rates): £££
Hotel Class:2.5 star — Totem Square Hotel & Marina 2.5*
Number of rooms: 67
Reservation Options:
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Also Known As:
Shee Atika Totem Square Hotel Sitka
Totem Square Hotel & Marina Sitka, Alaska

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