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“Bait and switch”

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Totem Square Hotel & Marina
Ranked #7 of 8 Hotels in Sitka
Ashland, Illinois
Level 4 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Bait and switch”
Reviewed 22 August 2013

We had specifically booked a room on the "quiet" side of the hotel but they did not honor that. It had recently changed management and the new owners just don't seem to understand customer service.
I would look for somewhere else to stay in Sitka next time.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Greg and Diane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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128 reviews from our community

Traveller rating
    13
    38
    45
    22
    10
See reviews for
23
44
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26
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Any
English first
Omaha, NE
Level 5 Contributor
85 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 22 August 2013

Clean, friendly staff, beautiful view of the harbor, walking distance to most places. My wife and I recently crusied SE Alaska, and had our hotel reservation made by Alaska Dream Cruises. We were very pleased with the accomodations. We were permitted to check in at 9 AM, and enjoy the day before our cruise's departure exploring the beautiful town of Sitka. My only concern was that our westward facing room was very warm when we returned at the end of the day. No A/C, but my guess is that few, if any, places have air-conditioning in Sitka. The room cooled nicely overnight. We know we paid a premium to stay at Totem Square, but we were on the water in one of the most beautiful places we have ever been. I do not feel bad paying extra for the convenience of the location, and the breathtaking views of mountains, sea, and beautiful, historic Sitka.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pescadero50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ridgefield, Connecticut
Level 4 Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 August 2013

More than adequate. Walking distance to other restaurants and local attractions. Staff very helpful in picking up delayed bags for us at airport and dropping us and bags at cruise start/briefing location. We were 3 couples in town for small cruise ship pickup. We liked Sitka, too, especially the totem park at other end of town - with nice woods walk. Value was average for Alaska.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fitz339
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 August 2013 via mobile

Terrible hotel. Very pricey, even for Alaska. Moved from noisy street view room to noisier bar view room. Toilet overflowed. Up all night with bar patron noise from across the street. Finally, the bar closed at 4. Last straw, the alarm went off at 5:30. Restaurant with no breakfast. Not happy!

Stayed August 2013, travelled with family
Helpful?
9 Thank Larry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Sitka hotels

Level 6 Contributor
126 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 7 August 2013

Great view of harbor from the corner rooms. Hotel has a restaurant and business center. It's close to the main street and just off the harbor, so walking distance to everything. It is the perfect place to stay before or after a small boat cruise and then explore Sitka. They offer a free shuttle to the airport (just 10 mins away).
Hotel was purchase by the Westmark chain in June, so there's no telling whether changes will occur going forward.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sbrecken1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Battle Ground, Washington
Level 6 Contributor
119 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 3 August 2013

I have never experienced such misdirections and misinformation by any previous hotel desk staff!
They claimed that "summer staff" were unfamiliar with the hotel and area.We,however,were traveling in late July well into the summer.After misinforming us a half dozen times about ground transportation,sites,ferries,restaurants etc.It became laughable.

We were promised a queen sized bed and given a full sized that they insisted was called a queen in Alaska.The small room was called "The Executive suite".It was a small 12'x12' room with a view of the parking lot.At nearly 250.00 a night it seemed ridiculously expensive but there are few lodging choices in Sitka.One of the young clerks was puzzled when we expressed dissatisfaction about the small bed.They could not understand why we would mind
since our Travel Agency had paid the bill.We asked who they thought prepaid the travel agency to broker our hotel arrangement.
The young clerks of course must be trained properly by management
to provide more than check in and out service.They should have brochures to give guests and above all it is OK to say you don't know rather than give misinformation.

The location was good and the room was clean.The hotel has a van for pick up at the airport.The hotel must be called to request pick up at the airport.For transport to the Sitka Ferry you can sign up at the front desk to request a local shuttle for transport to the Ferry Terminal.It was 6.00 per person

Room Tip: Avoid rooms over the restaurant which may have loud music and revelers.Request view of the lovely ha...
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elizabeth city, nc
Level 6 Contributor
177 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 28 July 2013

Everything in town is expensive, so I guess it should be no surprise that I paid $167 a night for a very average room on par with a Quality Inn. Sleep quality was pretty good, and it was very clean. Soap, shampoo and conditioner are in a dispenser on the shower wall. Satellite tv had a good choice of channels. Within walking distance to everything.

Room Tip: Stay on the side toward the totem pole. On the weekends, the bar on the other side empties out and...
See more room tips
  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weeksvillejoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Totem Square Hotel & Marina

Property: Totem Square Hotel & Marina
Address: 201 Katlian St, Sitka, AK 99835-7511 (Formerly Shee Atika Totem Square Inn)
Region: United States > Alaska > Sitka
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 8 Hotels in Sitka
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Totem Square Hotel & Marina 2.5*
Number of rooms: 67
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Also Known As:
Shee Atika Totem Square Hotel Sitka
Totem Square Hotel & Marina Sitka, Alaska

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