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“Unpredictable”

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Westmark Sitka Hotel
Ranked #3 of 8 Hotels in Sitka
Southern California
Level 6 Contributor
225 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Unpredictable”
Reviewed 23 July 2014

This is my seventh stay at the Westmark for an annual fishing trip. They have replaced the shuttle van and now do not have to make several trips from the airport. The check-in was smooth and the clerk was friendly and efficient. The room is outdated, but does have a nice flat screen TV, Refrigerator and WI-fi (though it was spotty coverage). The towels are slightly better than before, but the bed is getting a little long in the tooth. (though the sheets now actually cover the bed) Now for the inconsistencies: Dinner in the restaurant was terrible and service was poor while the breakfast buffet was good (thought the variety never changed) and the service great. The clerk at check-in was great as was the night clerk, but one in the afternoon was clueless and screwed up our room access and it took three trips to the desk to clear up. You never knew what you would get for room service, one day one bed had 5 pillows and the other had 1, one day we had 4 water glasses and another day 2, one day we had no coffee cups. It became a game trying to guess what we would be missing each day. The hotel also changed the airport shuttle service time to go to the airport and now you would arrive too late to claim your fish and check-in. We tried to get the shuttle to go earlier (there were 8 of us) and they refused saying they were using the shuttle for something else. (The van stayed parked out in front of the hotel and never moved). You just never know what you are going to get when you stay at the Westmark.

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Clete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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175 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
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English first
Coupeville
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 July 2014

The Hotel is conveniently close to the center of town.It is showing signs of wear.
The beds are fine and the rooms are clean.The front desk staff is another story.
I was not even greeted while approaching the front desk .
Two female employees were to busy arguing about who turn it was to take a break.
After being ignored for quite sometime ,I tossed the keys on the desk and turned and walked out the door. .Neither them said a word .

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Larry O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2014

I've long heard about Westmark and thought I'd be in for "over the top". Not so much. The location is as handy dandy as possible. We had a room with a harbor view - loved that. the beds were the "heavenly" version - with 4 great pillows per bed - and I could have stayed tucked in forever. But that's not the point of being in Sitka :) We booked our final night in Sitka here because the lovely VRBO we stayed at for the prior 3 nights was booked, and, having an airport shuttle was an amenity that was a plus. Granted the airport is a hop, skip and jump away (we walked from the airport upon our arrival), but it was worth it. We didn't eat at the hotel. Small fridge in room, bathroom a bit tired, but just fine.

Room Tip: Ask for the harbor view if possible.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Patty C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryceville
1 review
Reviewed 12 July 2014

Stayed here instead of at the fishing lodge. Close to all interest in town. The staff was friendly and the rooms were clean. The breakfast was a buffet and is good but variety would be appreciated. Same thing every morning is getting old. We are dinner here the first night, the burgers were great and again the service was good. I would definitely stay here again.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Whiskeywright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 June 2014

The Westmark use to be a nice hotel with a good restaurant. It has become seedy along with having bad service. There virtually was no service in the bar. The locals said not to eat at the hotel restaurant because they were between cooks and couldn't keep a good one. I asked the desk clerk if the hotel shuttle could run me over to the drug store to get some Benadryl for my friend who was staying at the hotel. He was experiencing a sever allergic reaction to some medication he had taken. It was poring down rain outside. The clerk said no its our policy to only drive back and forth to the airport. She said I would have to get a cab. She didn't offer to call one for me. The Alaska spirit is dead at the Westmark.

Room Tip: Choose a different hotel if you want a good room.
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ken j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Sitka hotels

Sitka, Ak
Level 4 Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 June 2014 via mobile

Room was overpriced for the quality. We booked one night, then we were traveling to a remote cabin for a week and had booked a second night at the end of the week returning from the cabin. However, the float plane that was to pick us up at the cabin was delayed two days due to poor weather so we tried to cancel our reservation at the Westmark. They did not honor our cancellation because it did not meet their 24 hour cancellation policy, even after I explained it was due to the float plane. I asked if they would give us a credit towards a future stay and they said no! I couldn't believe that they would take my money and be so unprofessional. Will certainly never stay there again.

Stayed May 2014, travelled as a couple
Helpful?
2 Thank Taylor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthem, Arizona
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 June 2014

This hotel has seen better days. The room smelled moldy. (Sheets were clean!) Customer service is very poor. One person in our party had an allergic reaction and requested a ride to a local pharmacy. Request was denied! Front desk did not even offer to call a taxi. We will never go back to this hotel.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Westmark Sitka Hotel

Property: Westmark Sitka Hotel
Address: 330 Seward St, Sitka, AK 99835-7523
Region: United States > Alaska > Sitka
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 8 Hotels in Sitka
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Westmark Sitka Hotel 3*
Number of rooms: 101
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Also Known As:
Westmark Hotel Sitka
Westmark Sitka Hotel Alaska

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