My husband and I had stayed for our one year anniversary here. When we checked in my husband had forgot his cards at our house 3 hours away. The front desk staff had taken a debit card and told us there would only be a $25 authorization and would take only 3 days for it to be released back to my account. I work at a hotel myself so i know the policies with authorizations on debit cards which usually is for the entire stay along with inccidentals and takes atleast 10 buisiness days to be released. When I told the front desk staff I worked at a hotel and questioned the amount being authorized, he came out and said to me "well then I guess you know I'm lieing to you when I tell you this" I was floored! However, upon my checkout the staff that was working that morning had made us aware that our entire stay had been authorized on our debit card and the final bill had also been charged to our credit card. Working in the hospitality field I do know that customer service is one of the most important features in a guests stay. The room on the other hand was rather small with an old box tv. Rooms seemed like they havent been updated in awhile; our light in our bathroom was broke also. I wouldnt ever stay here again.
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- Also Known As:
- Hilton Garden Inn Springfield Hotel Springfield
- Springfield Hilton Garden Inn
- Hilton Springfield