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“Excellent”

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Hilton Garden Inn Springfield
Ranked #2 of 8 Hotels in Springfield
Certificate of Excellence
Raleigh, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent”
Reviewed 20 December 2013

Covenience and quality is what I was looking for and that is what I got. I will continue to look for deals with this hotel and book when I can. The area I stayed was very close to my family there in Springfield. I have stayed at many of these hotels and have never been disappointed.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Cassandra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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704 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
pleasant valley, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 December 2013

My wife and I were in town for a company event. The hotel was conveniently located. We stayed on a high floor, the room was quite and the bed very comfortable. They have a buffet breakfast but you can also have a cooked-to-order breakfast. It snowed that night and they had a person in the parking lot helping to shovel peoples cars. Overall a very good stay, will return

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Francesco C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartford
Level 6 Contributor
338 reviews
159 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed 15 December 2013

The usual amenities you would expect at a Hilton Garden Inn. A bit pricey compared to similar hotels. You can expect this when a hotel of this type is located near a tourist venue. The front desk staff were very friendly and the cookies served at check-in were great. The breakfast was just OK. There were two waitresses busy flirting with a policeman that came in for breakfast. They totally ignored the other customers until he left. I did mention this to the front desk. Too bad there was no manager to supervise the help. With all the variety of hotels in the area, I won't come back. It appears that Hilton is capitalizing on this location and shortchanging the guests on value and service. I am a Hilton Honors member.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank steve375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lethbridge, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 December 2013

Very clean rooms, friendly staff, quiet at night. We will stay there again. I would recommended the Hilton Garden Inn to others. Many services available on sight, pool, restaurant, fitness room, internet access, etc.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Kelly P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buffalo, NY
Level 6 Contributor
163 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
Reviewed 3 December 2013

I stayed at the HGI Springfield for one night while on a business trip.

The hotel is part of the basketball HOF complex. If you are using a Garmin, be sure to drive past the HOF (can't miss it - big basketball on the roof) and the HGI will be on your right. There is plenty of free parking.

The check in was fine and I was given a suite on the 6th floor. I had reserved the suite because I think this is the only room category that has a whirlpool in the room. I knew I'd want a whirlpool after driving a lot! The suite was enormous. There is a wetbar, TV, desk, couch, and powder room in the livingroom area, along with a large coat closet. The bedroom has another closet, a comfy chair, TV, and king bed. There was plenty of storage space. The bathroom had the promised jacuzzi tub along with a walk in shower. While I know this is not the standard room type, it was not that much more than the regular rooms. My only "complaint" is that the room needs additional lighting. It definitely needs a light above the wetbar where the mini-fridge and coffeemaker is located.

I walked across the parking lot for dinner at the sports bar near the HOF (Samuels?). The food and service were quite good. Some of the best beef tips I've ever had (in gorgonzola sauce yum!). There is a little walkway that is well lit to walk to the restaurant.

I used the fitness room which opens at 5:00 a.m. It is located adjacent to the pool/whirlpool. The gym had a Precor elliptical, bike, and a few treadmills along with free weights. It was a small fitness room for such a big hotel, but I did not have a problem getting on the equipment I wanted at 5:30 a.m. (although there were 4 other people already in the room when I got there). There were plenty of towels, water, and sanitizer.

As a Gold Hilton member, I got a free breakfast coupon. The breakfast area is in the lobby. When I checked in I thought that the dining area looked small. I was right. Usually I try to avoid peak breakfast hours because I know it can be mayhem when a bunch of business travelers are all trying to eat at 7:00 a.m. Unfortunately, with the way my schedule was, I had to try and eat at 7:00. There were no tables to be had, so I sat on a couch. I also could not find any utencils since I was not eating at a table. Suffice it to say this limited what I could eat. It wasn't a big deal, you should just try to avoid the 7:00 a.m. rush.

This was a very nice and clean HGI and I would definitely stay here if I return on business.

  • Stayed November 2013, travelled on business
    • Value
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Helpful?
Thank Nittany&Fargo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bonaire, United States
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 21 November 2013

Staff were exceptional, the hotel to include the room was clean. A great place to stay. A staff went out of his way to get from the store because I had left mine at home. I didn't have a car so he was willing to help by running out. The décor in the lobby was clean, modern and pleasant to be in. I highly recommend staying at the Hilton Garden Inn in Mass.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Methuen, Massachusetts
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 November 2013

This was my first time staying in a Hilton Garden Inn I was very satisified will the hotel. I would stay there again. This hotel had been recommendation of someone else and I would gladly recommend it to someone else in the future.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dave0476
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Springfield

Property: Hilton Garden Inn Springfield
Address: 800 Hall of Fame Ave, Springfield, MA 01105-2524
Phone Number:
Region: United States > Massachusetts > Springfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
Number of rooms: 143
Reservation Options:
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Also Known As:
Hilton Garden Inn Springfield Hotel Springfield
Springfield Hilton Garden Inn
Hilton Springfield

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