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“Great front desk service staff, good location, but not clean” 3 of 5 bubbles
Review of La Quinta Inn & Suites Springfield

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La Quinta Inn & Suites Springfield
Ranked #3 of 7 Hotels in Springfield
Plymouth, Massachusetts
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great front desk service staff, good location, but not clean”
3 of 5 bubbles Reviewed 28 February 2014

Front desk person who took my reservation and checked me in was very friendly and efficient. Overnight person who found a remote for me (but why was there no remote in the room?) was friendly and brought it up immediately.
Bathroom floor looked like it had not been vacuumed/mopped (movable dirt on the floor), rack that held towels was dusty enough to write you name in, areas that had ice machines had dirty floors and someone needs to go through halls and fix wall covering where it is starting to peel.
Breakfast staff (I think there were 4 people) were overwhelmed - dirty tables, empty fruit bowl and no ice water.

  • Stayed February 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank HospitalityTrainer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William C, Front Office Manager at La Quinta Inn & Suites Springfield, responded to this review, 2 March 2014
Dear Recent Guest,
We truly appreciate you taking the time in providing us with great feedback. The issues that you encountered in regards to the remote and the lack of cleanliness in the bathroom and ice machine are unusual and we apologize. Here at La Quinta, our staff works hard to make sure that all of our guest experience a clean and relax environment. We will make sure that we address these issues to the appropriate department so it does not happen again. Thank you for your time and for choosing La Quinta Springfield MA.
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498 reviews from our community

Traveller rating
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    60
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    16
See reviews for
237
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
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  • French first
  • German first
  • Italian first
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English first
Media, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 27 February 2014

I enjoyed my stay here. It's a nice hotel at a reasonable price! Staff was very courteous and helpful and the rooms are clean and comfortable! I'd definitely go back if traveling to Springfield again. Always traveling on a budget for business travel and this was a great value!

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with La Quinta

Helpful?
3 Thank 355janeto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Acton, Massachusetts
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 24 February 2014

Stayed a weekend with the kids for a sightseeing tour of Springfield. We do this regularly but have stayed at the Sheraton or Marriott. This year I decided to try and save a buck and took a chance on La Quinta - who I know little about except their good reviews. Luckily, their good reviews are well founded.

The hotel is kept clean and is obviously newly renovated. It is up to date looking, carpets are all in good shape, paint job is nice and the room furniture is excellent. The beds are very comfy with upper quality blankets and sheets. The bathroom is granite and tile.

We stayed in the Exec Suite which gave us a little more room and a sofa bed for the kids. The room was very large - though that made the TV very far from the bed and the TV size was not big. The sofa bed was actually usable (sometimes at other hotels the sofa beds are so uncomfortable that we wind up with the kids in our beds anyway!) Exec suite also includes a mini fridge and kitchenette area.

We were on the 8th floor and we hoped for a view but we had a room facing away from downtown/river, so it wasn't much to look at :)

Breakfast is a hot meal and well done. First morning was scrambled eggs, bacon, hot waffles, choice of cereals, cheese danish, choice of juices, choice of toasts, yogurts. Next day was cheese omelet, hash browns, waffles, etc. It was well stocked and although there were a lot of guests it is well laid out and spacious enough to not be too claustrophobic.

The wife and kids did the pool (I was too tired from driving) but reported it was large and clean and nice.

Check in and out was a breeze and staff was courteous and helpful. At one point we asked the check in counter for an extra blanket for the sofa bed and it arrived at our door only about 5 minutes later. Great!

The only complaint I can come up with is that the walls are a bit thin. The first night we went to bed we could hear some young men next door laughing and talking for about an hour. It was quite noticeable to both my wife and I. We figured it was just high spirits. The next day though there was a mature couple talking at normal voice next door. They weren't yelling or anything, just talking. I wonder if their bed-board is right up against the same wall...

Frankly, that wasn't that big a deal to me, and overall we were very, very happy with the stay. We will probably do them again next year.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank TegansDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William C, Front Office Manager at La Quinta Inn & Suites Springfield, responded to this review, 2 March 2014
Dear Recent Guest,
First and foremost, we would like to thank you for taking your valuable time in providing us with such lengthy and detailed feedback. It is feedback from guest like you that we continue to improve in various aspects. We are truly glad to hear that you and your family enjoyed your stay here at La Quinta Springfield MA. With our "Here for You" philosophy, our staff makes sure that all of our guest leave our hotel with positive memorable experiences. Again, thank you for your time and for choosing La Quinta.
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A TripAdvisor Member
5 of 5 bubbles Reviewed 17 February 2014

Traveled to Springfield for Valentines weekend with my boyfriend. We stayed at the La Quinta for the first time. Our stay was great. I travel for work a lot and tend to look for hotels that offer a clean hotel and a hot breakfast. La Quinta did not disappoint! The hotel is in a nice safe location and the amenities are definitely A++!
I would definitely stay here again. The staff were efficient & friendly!!!

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with La Quinta

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William C, Front Office Manager at La Quinta Inn & Suites Springfield, responded to this review, 21 February 2014
Dear Recent Guest,
We appreciate your compliment on our property. We are always happy to hear that a guest will return after they have stayed with us. Our goal at La Quinta is to be "here for you" by providing excellent customer service and making sure that our guest leaves with memorable experiences. Again, thank you for taking your valuable time in providing us with such great compliments!!!
Thank you for choosing La Quinta Springfield MA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites Springfield

Property: La Quinta Inn & Suites Springfield
Address: 100 Congress Street, Springfield, MA 01104-3461
Phone Number:
Region: United States > Massachusetts > Springfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:3 star — La Quinta Inn & Suites Springfield 3*
Number of rooms: 208
Official Description (provided by the hotel):
La Quinta Inn & Suites Springfield Hotel, Massachusetts is the ideal location for family fun or a business excursion. Located at the junction of I-91 and I-291 in Downtown Springfield (the only hotel in downtown with free parking), guests are just minutes away from some of Western Massachusetts greatest claims to fame: Dr. Seuss Memorial Sculpture Garden, the Naismith Memorial Basketball Hall of Fame, and Six Flags New England. Not here for fun? We hope you'll find some time to enjoy and let loose. Smith & Wesson, MassMutual, Big Y, Hasbro and Friendly's corporate offices are just minutes from the hotel. A long day must be started on the right foot! Here at La Quinta Inn & Suites Springfield Hotel, we will treat you to our free Bright Side Breakfast that include hot fresh Belgian Waffles, each morning in our tranquil breakfast and lounge area. Prefer to burn a few calories before breakfast? We have just the place for you! Treat yourself to a dip in our pool or a quick cardio routine in our fitness center. No matter how you get your morning started, we will help you get the day going right.If you find yourself having to do some work while here, our 24-hour business center has a desktop computer, printer, and free high speed wireless Internet access is available throughout the hotel.Every day must end; so let it end on a high note. Grab dinner at one of our area's great restaurants, like Theodore's, 350 Grill or Uno's Chicago Grille, or snag a cocktail after work in our lounge. When you're done, retreat to your modern and comfortable guest room for some rest and relaxation.La Quinta Inn & Suites Springfield, MA will be in your dreams! Fresh breakfast, luxurious beds, and a great fun-filled location. What more could you want for your family vacation or business trip? ... more   less 
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