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“Started well, ended bad”

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La Quinta Inn & Suites Springfield
Ranked #3 of 8 Hotels in Springfield
Certificate of Excellence
Cincinnatus, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Started well, ended bad”
Reviewed 26 May 2014

We were in town for a horse show and stayed here three nights with our dog. Not a cheap hotel, but we didn't want to stay on the hotel strip that can be a little questionable. A dog friendly hotel was of most importance, as our dog is like our child. The "dog" floor is the sixth floor and I am not sure if everyone on that floor is told that. It was a holiday weekend and the hotel was packed our last night there. Lots of kids running and screaming in the halls. Our dog did bark a couple of times, and I do mean only a couple. There were complaints of a dog barking, and I know the dogs down the hall were barking like crazy. When the desk called to ask if my dog had barked, I answered honestly, that yes he had a couple of times. He is very well mannered and we were always with him. I could see if he was barking nonstop, but you would ask us to leave after spending a fair amount of money for three nights for two barks? I won't stay here again, and I surely won't recommend this as a dog friendly hotel. Very disappointed in them. Maybe I should have complained about all the hall noise, or the party going on at 3am????

Stayed May 2014, travelled on business
Helpful?
2 Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William C, Front Office Manager at La Quinta Inn & Suites Springfield, responded to this review, 27 May 2014
Dear Recent Guest,
First and foremost, we would like to thank you for taking your time in providing us with crucial feedback regarding your stay. We would also like to apologize for your negative experience. La Quinta is, as you are aware, a pet friendly hotel. We understand that for many, pets are an important part of the family and that’s why La Quinta is dedicated in allowing guest to travel with their pets. However, there are certain protocols that our Front Desk follows in order to maintain appropriate noise levels so all of our guests can enjoy a good night sleep. We will also re-discuss with our Front Desk staff on how to handle situations regarding pet complaints. Also, please do not hesitate to call the Front Desk whenever there is a significant amount of noise. We are dedicated in maintaining a party-free environment so all of our guest can enjoy their stay. Again, we apologize for your experience but also would like to thank you for your comments. Thank You for choosing La Quinta Inn & Suites Springfield MA.
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535 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
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English first
FL
Level 1 Contributor
4 reviews
Reviewed 25 May 2014

Contemporary decor and nice size rooms. Full breakfast, making the rate well worth it. Friendly staff. Great location and proximity to Eastern States Conference Center, NBA Hall of Fame, restaurants, area points of interest. Plenty of parking (friends at other hotels nearby complained about lack of parking at hotel).

Room Tip: Room 600 is great!
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lrhampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Catharines, Canada
Level 4 Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 24 May 2014

Nice clean rooms, pool, free breakfast, free internet, free parking, good staff, no problems. Surrounding area seemed a little run down and had to travel a little to find a restaurant but can't complain about the hotel.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Whitbymoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William C, Front Office Manager at La Quinta Inn & Suites Springfield, responded to this review, 25 May 2014
Dear Recent Guest,
Thank you for your feedback. Our staffs are dedicated in providing the best quality of service possible so our guest can feel at home. We are glad to hear that you were pleased with the property itself. Also, if ever in the area and decide to stay at our property again, please ask our Front Desk Agents to provide a list of restaurants that are near our hotel such as Uno’s Pizzeria, Theodore’s, Max's Tavern, etc. Again, thank you for your time and for choosing La Quinta Inn & Suites Springfield MA.
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Massachusetts, USA
Level 3 Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 13 May 2014

This was a nice surprise. The staff are super helpful, the rooms are adequate, and the location is great. However, bring ear plugs. The walls are quite thin, and I could hear the family next door. It wasn't a particularly loud family, but almost every word carried through.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AineG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William C, Front Office Manager at La Quinta Inn & Suites Springfield, responded to this review, 25 May 2014
Dear Recent Guest,
First and foremost, we would like to thank you for taking the time to provide such great comments. Here at La Quinta, we put forth in practice our "Here for You" philosophy so all of guest have a memorable experience. Again, thank you for your feedback and for choosing La Quinta Inn & Suites Springfield MA.
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Westfield, NJ, United States
1 review
Reviewed 12 May 2014

The La Quinta, Sprinfield, MA is a very clean and well run hotel. Rooms are comfortable. Complimentary breakfast is great and diverse. No problem finding something to eat. Access off of I91 is easy. Definately recommend.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massachusetts
Level 4 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 May 2014

Although we travel frequently I was delighted t find such a clean, tastefully decorated hotel for such a reasonable cost. The staff were very friendly and helpful of my every need. The only area where they need a little improvement is the breakfast buffet....eggs and homefries not good and a little more variety would be nice. All in all a great place to stay.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank pfdjmt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eastern Massachusetts
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 May 2014

We were very happy with our 3 night stay at La Quinta. We had a mini-suite with 2 queen beds and a pull-out sofa. This room type is very spacious. The room was clean and decor was pleasant. We did not use the sofa for sleeping so I can’t review the comfort level. The beds and bedding were very comfortable. The closet is huge, but a luggage rack would have been nice. The bathroom was small – when open, the door bumps up against the toilet, but everything was clean and worked perfectly.
Breakfast was very good for being included in the reasonable room rate. During our stay, they only had one waffle maker and lines were long for waffles. The other hot selections appeared to be pre-cooked and microwaved onsite, but they were OK.
The weather was frigid while we were there, but the pool water was very warm. Nice!
Overall this hotel is very comfortable and an excellent value.

Stayed January 2014, travelled with family
Helpful?
1 Thank trinkerbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William C, Front Office Manager at La Quinta Inn & Suites Springfield, responded to this review, 5 May 2014
Dear Recent Guest,
Thank you for your comments and feedback. Our staff and I are glad to hear that you were pleased with your 3 night stay. In regards to the waffle maker in the breakfast area, we normally have two but one waffle maker was out of order so we do apologize for the inconvenience. However, we truly appreciate your feedback because it is feedback from guest like you that we continue to improve the quality of service and product provided to all of our guests. Thank you for choosing La Quinta Inn & Suites in Springfield MA.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites Springfield

Property: La Quinta Inn & Suites Springfield
Address: 100 Congress St, Springfield, MA 01104-3461
Phone Number:
Region: United States > Massachusetts > Springfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:3 star — La Quinta Inn & Suites Springfield 3*
Number of rooms: 208
Official Description (provided by the hotel):
La Quinta Inn & Suites Springfield Hotel, Massachusetts is the ideal location for family fun or a business excursion. Located at the junction of I-91 and I-291 in Downtown Springfield (the only hotel in downtown with free parking), guests are just minutes away from some of Western Massachusetts greatest claims to fame: Dr. Seuss Memorial Sculpture Garden, the Naismith Memorial Basketball Hall of Fame, and Six Flags New England. Not here for fun? We hope you'll find some time to enjoy and let loose. Smith & Wesson, MassMutual, Big Y, Hasbro and Friendly's corporate offices are just minutes from the hotel. A long day must be started on the right foot! Here at La Quinta Inn & Suites Springfield Hotel, we will treat you to our free Bright Side Breakfast that include hot fresh Belgian Waffles, each morning in our tranquil breakfast and lounge area. Prefer to burn a few calories before breakfast? We have just the place for you! Treat yourself to a dip in our pool or a quick cardio routine in our fitness center. No matter how you get your morning started, we will help you get the day going right.If you find yourself having to do some work while here, our 24-hour business center has a desktop computer, printer, and free high speed wireless Internet access is available throughout the hotel.Every day must end; so let it end on a high note. Grab dinner at one of our area's great restaurants, like Theodore's, 350 Grill or Uno's Chicago Grille, or snag a cocktail after work in our lounge. When you're done, retreat to your modern and comfortable guest room for some rest and relaxation.La Quinta Inn & Suites Springfield, MA will be in your dreams! Fresh breakfast, luxurious beds, and a great fun-filled location. What more could you want for your family vacation or business trip? ... more   less 
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