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“Great Hotel - Price Gougers!”
Review of Comfort Suites

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Comfort Suites
Ranked #4 of 10 Hotels in Scranton
Mason, Ohio
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Hotel - Price Gougers!”
Reviewed 2 April 2013

I stayed a few nights at this hotel 2 weeks ago with a AAA rate of @111.00 after taxes. I go to make a reservation today and the rate was $169.00. Of course this is a big week for the snowbirds from Canada passing through and I feel that's why the rates were jacked up.

I'm a Choice Privleges Diamond Elite member so my obvious hotel choice is Comfort Inn or Comfort Suites but I'll never stay at this location again. I'll stick with someone else.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juanisback
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan E, General Manager at Comfort Suites, responded to this review, 5 June 2013
Unfortunately our rates do go up during special event dates. We always recommend that you make an advance reservation so that you know ahead of time that there may be an event in the area. I apologize for any inconvenience.
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404 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (84)
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English first
Yonkers
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 March 2013

My family and I reserved the 2 bedroom suite at this hotel at the last minute and to our surprise it was the best suite we have had in a long time. The staff was very friendly and they were at our door as soon as we needed assistance with something. Our stovetop didnt work and they did their best to accomodate us right away. We didnt need to move thank goodness but they were willing to make us happy if we needed to do so. Then our nice little sink got clogged and they were there fixing it within minutes. The suite was very accomodating for my whole family and the breakfast was good as well. My children enjoyed the swimming pool and the game room that is there all on the 1st floor. Overall this was a nice quiet place to rest and still feel like you were at home because of the comfort we felt all around. We would stay here again when passing by these neck of the woods.

  • Stayed March 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank luv2teachYonkers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan E, General Manager at Comfort Suites, responded to this review, 5 June 2013
We agree that the two bedroom suite is the way to go when traveling as a family. Thanks for letting us know that you enjoyed it.
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Westchester, New York, United States
1 review
Reviewed 17 February 2013

Clean, very friendly staff. Lisa at the breakfast buffet was excellent at accommodating a hotel at full capacity. One suggestion: because there were many families there for a ski weekend, banging doors by rude neighbors was really annoying. Perhaps a reminder notice in a frame at the desk about being considerate to your neighbors may remind people to act accordingly.

  • Stayed February 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Geraldine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan E, General Manager at Comfort Suites, responded to this review, 5 June 2013
Thanks for the suggestion regarding the doors. I'll let Lisa know how much you appreciated her efforts.
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Timonium, Maryland
Level Contributor
92 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 30 January 2013

We stayed in a two king suite on the first floor for a recent ski overnight. The hotel staff was friendly and the room was spacious, clean and totally adequate for our needs. The room and kitchen were generally up to date, with the small exception of a couch that really needs to be replaced. The location of the hotel is just off of I-81, close to shopping and in a safe area. I recommend a first floor suite such as this one. There is not the threat of noise that one usually gets from being on the first floor (hotel has no bars, etc.).

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shawnola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan E, General Manager at Comfort Suites, responded to this review, 31 January 2013
Thanks for the nice review. We will be replacing all of our sleeper sofas in the near future.
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New York City, New York
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 January 2013

Stayed here overnight as my son had eye surgury on Friday and had to return the next morning for aftercare. Yes! I chose this hotel based on the reviews and photos on trip adviser and they were right on. Friendly helpful and knowledgeable staff. Good breakfast in the am and warm cookies in the evening complimentary. We used the pool and large jaccuzzi while my son slept a bit and noticed the small workout room with decent working equipment. didn't use but noticed the neat large gameroon with air hockey and pool table and other games. Nice! Area to lock and store skis, too. Staff offered printed directions to a few places we needed to go to. So appreciated. We have to go back to scranton for a few more followups at the hospital and will stay here. The basic suites are large and roomey. The only thing not so great was the noisy neighbors slamming doors off and on through the night but that was not fault of management. Just rude fellow travelers. It happens.

  • Stayed January 2013
    • Value
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    • Cleanliness
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Helpful?
Thank BonusGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan E, General Manager at Comfort Suites, responded to this review, 31 January 2013
Thank you! We're sorry about the noisy neighbors but were glad to hear that you enjoyed your stay. We hope to see you again.
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Saint John, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 January 2013

We were travelling to Muncy to visit the Grizzly Industrial showroom and needed a place close to the highway and the Comfort Suites was an excellent choice. The room was large and had a very comfortable king sized bed, perfect after a long day of driving. The staff were helpful although we missed out on the fresh baked cookies. We opted to order in and the pizza that arrived was a pretty good way to end the day. We were easily able to get back on the interstate in the morning and even though we left before breakfast was set up, there was coffee and a few bagels, muffins and apples available for the early birds at the hotel.

  • Stayed December 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank GolfGal07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan E, General Manager at Comfort Suites, responded to this review, 31 January 2013
We're glad you made it home safely. Thank you for taking the time to write such a nice review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Limerick, Limerick, Ireland
1 review
Reviewed 5 January 2013

Any question of the area the employees know the area welll very well. At anytime u need something just ask the guys and girls behind the desk they got the answers. The best time is the winter extra blankets at anytime.Thanks Lewis. The cookies and coffee hit the spot after a long cold day

Room Tip: It doesnt really matter they all have beautiful views and its nice and close to Sno Mt long day of r...
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  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan E, General Manager at Comfort Suites, responded to this review, 31 January 2013
We're glad you enjoyed your stay. Luis is a great employee and I will be sure to let him know that his efforts were appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 44 Montage Mountain Rd, Scranton, PA 18507-1753
Phone Number:
Region: United States > Pennsylvania > Scranton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 10 Hotels in Scranton
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Comfort Hotel Scranton
Comfort Suites Scranton
Scranton Comfort Suites

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