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“Super Cool!”

Lackawanna Coal Mine Tour
Ranked #1 of 2 Tours in Scranton
Certificate of Excellence
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Attraction details
Owner description: The tour will take you 300 feet below the earth into the pitch blackness old-time miners, some as young as seven or eight, had to face. While you won’t have to deal with poisonous gases, you will feel the chill. The Lackawanna Coal Mine Tour is open from April 1st through November 30th and is closed only on Thanksgiving Day.
Reviewed 21 July 2014

What a unique experience. And very well done. Surprising to see everyone entertained from young and old. Didn;t know what to expect, but would do this again and again for sure.

Thank traveljockey101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"bring a jacket"
in 41 reviews
"coal mine"
in 189 reviews
"working conditions"
in 22 reviews
"above ground"
in 11 reviews
"hard hat"
in 8 reviews
"light jacket"
in 7 reviews
"rail car"
in 12 reviews
"hot summer day"
in 8 reviews
"mcdade park"
in 15 reviews
"hard work"
in 12 reviews
"mine shaft"
in 8 reviews
"gift shop"
in 29 reviews
"young boys"
in 10 reviews
"anthracite museum"
in 11 reviews
"their lives"
in 8 reviews
"all ages"
in 27 reviews
"mining industry"
in 6 reviews

324 - 328 of 570 reviews

Reviewed 20 July 2014 via mobile

Don't miss this if you want to see what it was actually like to mine hard rock coal. Quite an experience descending into the mine just as the miners did and feeling the cool breeze from the ventilation. Our guide Tony did an excellent job interpreting the conditions the miners had to deal with in order to survive.

Thank Highwheeler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2014

Takes you back to what it was like in the 1900's, A mine train ride down an incline into the cool earth (wear a jacket). Then you get out and walk a quarter mile though tunnels with a guide attempting to explain what you are seeing and how it was done.

I would definitely recommend this exhibit but be sure when you buy your ticket to make sure you don't get a guide named Sam as you will not be able to understand a single muttered word. He spoke with no pauses nor inflections at a speed that defies comprehension. Many in my group complained to him, but he was incapable of changing.

Also be aware that the mine is narrow and the tour size requires stretching out so that those on the back never get to see and hear what is being pointed out at the front. However, many switchbacks occur so the back may become the front of the line later on.

Thank Melvin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014

We arrived at the Lackawanna Coal Mine on a Monday morning, 10 minutes before they opened. Our intent was to be on the first tour of the day. We had heard about the tour at the Scranton RailRunners baseball game the night before and thought it sounded fascinating.

Upon entering the building we (and 4 other people with more arriving in the parking lot) were informed that the first tour of 10AM was not being run as there was a group scheduled to be on that tour and they were running behind. That group had priority when they arrived. The first tour they would sell us tickets for was 11AM, expecting us to just "wait around" for an hour. If the tour group arrived prior to 11AM we could join the tour, as they would be going first, pending space availability. Tours have a capacity of 50 people and the group had anywhere between 14 and 47 people coming on it. If all 47 people arrived we would be pushed back and have to go after them, regardless of timing. They had originally told us we likely would go on the tour at 10:30AM but when asked why they were selling tickets for 11AM if that was the case we were rudely informed it was because they had to wait for the tour group to arrive and had no idea how late they would be.

We expressed our displeasure about this process, as we were there when they opened and should not be penalized for a late tour group. The lady at the desk did not seem to understand the concept of customer service and informed us rudely that while the box office opens at 10AM tours will not run with groups less than 25 as it costs $50 to run the elevator. We asked to see where on the brochure it informed guests of this. It is listed nowhere. They informed us if we could not join the tour group due to space we would wait until there were at least 25 people - and hopefully by 11AM there would be. She also informed us there is no 10AM tour, it's just the box office that opens at that time, but of course, had already told us there was a 10AM tour since they had booked the tour group on it and they were just late.

Clearly, the Lackawanna Coal Mine tour does not care about customer service. All they wanted was to take our money and funnel us in to the gift shop to wait and find out when we could go on the tour. It was made evident to us that we, potential paying customers, ranked lower than a previously booked tour who was running late. As we had a long drive ahead of us, this would not work for us and we told them so. They said that was the only option, so we left. They lost our business, and in return, we have only negative comments to spread about the Lackawanna Coal Mine Tour.

Don't go for this tour if you have limited time, and are a small group. All they care about is running full tours regardless of how long it means you have to wait, and waiting for people who are late as opposed to serving those who are there.

6  Thank Julie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 12 July 2014

There is nothing pretentious about this tour. Even the mannequins in the mine tell the story of this backbreaking, disease ridden occupation that befell entire communities. You really feel what it must have been like to work down here in the dark with little more then lamps. You actually experience this when the tour guide turns off the electric ceiling lights. The air is damp, cold (~50 degrees F) and the ground is just as damp and rugged. The website says the guides are former miners, but it was explained to us that info is outdated. The last miner died in the 1990s. Reach out and touch the walls of coal and rock and smell the dampness. In your imagination add in the loudness of digging, blasting and coal cars rolling. This was a world so many worked so hard with so many risks and stress. This is history you better understand by visiting this mine and listening to the descendants of those miners.

2  Thank travelbob1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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