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Fairfield Inn Scranton
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Reviews (269)
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All reviewsroom was cleanyogurtdickson citywould stay here againfree breakfastparking lotthe breakfast areaindoor poolstayed one nightmake your own wafflesthird floornice breakfastlong driverefrigeratoruniversity
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185 - 190 of 269 reviews
Reviewed 3 April 2014

Having stayed at the residence inn ( next door) several times and this property before, all is well. The staff are friendly and happy to please. Breakfast was both hot items and cereal fair. the staff was very friendly. Only gliches were a channel changer that did not work ( replaced) and a back up in the shower-slow drain ( reported). The room was clean and quiet( 3rd floor)...$98 AAA rate

Room Tip: 3rd floor was quiet, but only 1 elevator
  • Stayed: March 2014, travelled on business
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Thank Tom O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelsea C, Manager at Fairfield Inn Scranton, responded to this reviewResponded 7 April 2014

Thank you for taking the time to review our hotel! We are grateful for you loyalty and are glad to hear that we were able to meet your staff, room, and breakfast expectations. We do apologize for the remote control and the slow drain and have addressed these issues with our housekeeping and engineering staff. Thank you again for your review and we hope to see you again the next time you visit Scranton, PA!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2014

We were here for 2 nights due to weather and vehicle problems. Hotel was clean and rooms were comfortable, what one would expect from the Fairfield, but we give special praise to the staff. They were exceptional! Front desk staff were over the top accommodating with suggesting a local mechanic and allowing us extra time in the room until our vehicle was fixed. When they realized our daughter was celebrating a birthday, they posted her name on the hotels welcome sign as guest of the day and brought her bakery cupcakes and a few extra treats for her and her brothers. They also brought her a Hello Kitty birthday banner, not knowing her obsession with Hello Kitty. Our daughter was feeling a bit down being away from her friends on her birthday but the staff here made her day very special. Breakfast staff were very friendly as well, making conversation with our 2 yr old and asking about our vehicle situation.The staff of the Fairfield Inn, Scranton, PA made our difficult situation much more bearable, and gave our sad little girl a special birthday to remember.

  • Stayed: March 2014, travelled with family
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Thank LittleRed4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelsea C, Manager at Fairfield Inn Scranton, responded to this reviewResponded 2 April 2014

Thank you for taking the time to review our hotel. We are so happy to hear that even under the undesirable conditions you and your family were still able to enjoy your stay. We are glad that your daughter was still able to enjoy her birthday even if she had to be unexpectedly away from her friends. We are proud of creating memorable moments like this and sincerely appreciate your choice to stay with us. We hope we see you again the next time you are in the Scranton area!

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Reviewed 31 March 2014

The staff was wonderful, hotel was sparkling clean, our room was very comfortable. Awesome shower, and a great value. So convenient to anything and everything we needed. We had a very fun and nice surprise when we checked in, we were the guest of the day! We had a fun little bag of useful gifts waiting for us. Thanks!!

  • Stayed: March 2014, travelled with family
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Thank turkeyincancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelsea C, Manager at Fairfield Inn Scranton, responded to this reviewResponded 1 April 2014

Thank you for taking the time to review our hotel! We are happy to hear that you enjoyed your visit with us and found our hotel clean, staff friendly, and location convenient! Thank you for choosing to stay with us and we look forward to seeing you the next time you visit Northeastern PA!

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Reviewed 25 March 2014

The room was clean and the employee's couldn't do enough for you.
The toliet ran all of the time and the tub didn't drain, you had to shower with water around your ankles. The breakfast served might have been good, but the room wasn't big enough that they servered it in. It was always full. Never got a chance to try it.

  • Stayed: March 2014, travelled with family
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Thank Donna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lois G, Manager at Fairfield Inn Scranton, responded to this reviewResponded 26 March 2014

Hello Donna,
I would like to thank you for the time you took to comment about our hotel. I am glad you enjoyed the room and our staff members. I would like to apologize for the maintenance issues you had however and for the space available in our public places. I would like you to know that I have printed our your comments and they have been addressed with my maintenance engineer. I do greatly appreciate your business with our property and for your feedback. We look forward to welcoming you back if ever in the Scranton area again!

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Reviewed 24 March 2014

The price was right, the room was clean, the bed was comfortable, the staff friendly. The location is right off 81, north of 84 so very convenient for travelers. The only bad part was there was no good restaurants nearby, just chain names.

  • Stayed: March 2014, travelled with friends
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Thank suzanne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelsea C, Manager at Fairfield Inn Scranton, responded to this reviewResponded 1 April 2014

Thank you for taking the time to review our hotel! We are happy to hear that you enjoyed your stay and that our rooms, location, and friendly staff were able to fulfill your expectations. We hope to see you next time you visit Northeastern PA and will be more than happy to recommend local restaurants for you to try!

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