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“Owner leaves black mark on event”
Review of The Colonnade

The Colonnade
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The Colonnade
Ranked #1 of 1 Scranton B&B and Inns
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Owner leaves black mark on event”
Reviewed 3 February 2014

Joshua Mast, one of the partners of The Colonnade has flunked customer service 101. My wife and I had my daughters Sweet 16 birthday party here. DO NOT DO YOUR EVENT HERE IF YOU HAVE TO WORK WITH JOSH.

Here's the breakdown of the good and bad:
Good:
-Food was tasty
-Facility is beautiful
-Staff was pleasant
-Attendant at door was a nice touch

Negative:
-One of the two bathroom doors did not lock, making for some embarrassing situations
-Food was lukewarm
-There was not enough food
-When a family member with gluten allergies filled a plate with five pieces of sushi Josh, the owner asked if she was going to leave any for the family. He then asked her to put some of the food back!!!! He denies the later comment but it was witnessed by more than one person. I was absolutely appalled that anyone, let alone the owner would have the nerve to actually say this to a guest. When under any pressure Josh makes the situation worse by refusing to admit fault and wanting to blame anyone else and then storm off.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
19 Thank KenShep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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13 reviews from our community

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Rating summary
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Montreal, Canada
Level 5 Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 9 June 2013

We went to a wedding at this location. The food, service and staff was outstanding. It is beautifully renovated and charming. Anyone looking for a superb wedding location should consider the Colonnade.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
6 Thank cynthiaabbott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Colonnade

Property: The Colonnade
Address: 401 Jefferson Ave, Scranton, PA 18510-2428
Region: United States > Pennsylvania > Scranton
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Scranton
Price Range (Based on Average Rates): £
Number of rooms: 3
Official Description (provided by the hotel):
The Colonnade is a unique and upscale event space and boutique hotel located in downtown Scranton. Built in 1873 the property underwent an extensive and historically sensitive renovation in 2007 to restore its grandeur as well as create an elegant event space and 3 upper level suites. Each suite has a private bedroom, bathroom and sitting room as well as Egyptian cotton sheets, wi-fi and honor bar. Owners Paul Blackledge & Joshua Mast have created a unique yet comfortable environment to celebrate and relax. ... more   less 

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