We arrived at this hotel and the non-valet parking lot was full, so we opted for valet parking given it was the only option. We then checked in for one night and immediately had problems. Our key was not working to open the door. The maid on the floor tried to assist but she was unable to get in and suggested we go down to the front desk. We were given another key and sent up with Jim the engineer. from the hotel. Jim tried our new key which also did not work and then tried his pass key. The pass key worked and clarified the issue. The room was occupied with other guests who had put the safety chain on the door. Good thing or we all would have walked in their room. Jim went back down and helped the front desk understand the basics of hotel management and also arranged for a free breakfast, thanks Jim! Things actually continued to get worse from here...
While we were checking in there was a wedding going on in the lobby with an extremely loud DJ, the front desk told us that they were moving to the ballroom at 7:30 and the noise would stop. They also told us they were asked to lower the music but judging by the sound and the guests screaming this was not happening. They lied, but more on that later. When we checked into our second room, there was a lot of hair in the tub but being so tired we just washed it away. 7:30 came and went and the wedding noise continued. We called the front desk to find out what was going on with the wedding and we got Justin from the front desk on the phone. He told us that the wedding was not moving and the noise would go on until 11pm. We asked to move and he told us we couldn’t move because we booked the room through hotel’s.com. We still don’t understand that one but my wife successfully urged Justin to reconsider. He finally gave me another set of keys and sent my upstairs with Jim only to find that we had once again been given an occupied room. It wasn’t until sometime later that Justin gave in and gave us a hospitality suite as a room. Since this was larger room the bed was further from the door. The room was somewhat quieter but not much, we actually stuffed a sheet in the door jamb to muffle the sound. Justin did give us a breakfast comp, I guess he didn’t know we already had one from the first fiasco and said we didn’t have to pay for valet parking any longer. They were not able to refund the room since we booked it on hotels.com. How they can charge you when they have no other option is beyond me but I guess it makes sense to them.
This hotel has a very nice lobby, worth a look, but that’s about it. If you are looking to sleep go somewhere else. There is a Hilton next door that is much cleaner, newer, well managed and QUIETER. All throughout Scranton there are many nice hotels that allow their guests to sleep! Stay at one of them.
Stay away!!!!! Certainly not worth the trouble.
- Official Description (provided by the hotel):
- Beautifully restored former D.L.& W rail station. Designed by Kenneth Murchison and dedicated by President Truesdale in 1908, this neo-classical French Renaissance structure is the gem of Scranton boasting 146 renovated guest rooms along with Carmen's 2.0 Restaurant, Trax Bar & Grille, and elegantly appointed modern Banquet and Event space. We also offer freshly brewed coffee along with 10 wines by-the-glass, specialty Italian desserts, and pastries in our Station Cafe located in the Grand Lobby. Our distinctively professional and qualified staff proudly offer a 24-hour Fitness Center, 24-hour Business Center, 24-Hour Security, Free in-room high speed wireless, and complimentary airport shuttle to/from Scranton/Wilkes Barre International Airport. ... more less
- Reservation Options:
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- Also Known As:
- Radisson Scranton
- Scranton Radisson