We booked for one night as we were in town for a family member's funeral. When we came in after the funeral to check in, we hoped for a little time to relax and decompress. Unfortunately if your room is along the border of the lobby (we were on the 2nd floor) you will NOT have any peace and quiet if there's something going on downstairs IN the lobby. Even turning up the TV couldn't buffer the noise. I set out to get some ice and a soft drink but the ice maker was broken, no vending machine, and the area seemed shabby and unclean. A note to let me know where to go next would've been helpful.
The room...the furniture was scraped and worn, the chair at the desk was absolutely filthy, the duvet looked as though somebody might've just gotten up before we arrived, bathroom counters had a greasy film and you could see the "wipe marks", the hot/cold in the shower was reversed, the sink stopper was broken, the remote to the TV was falling apart and only limited features worked, the light coming thru the door illuminated our room all night due to the gaps the whole way around, the walls are PAPER thin....had to call front desk at two a.m. as the drunks next door were fighting and it sounded as if they were in OUR room.
The parking....okay, five dollars isn't much. We put our parking pass on. But in the morning there was broken beer glasses all over and I would surmise that if they were so concerned about people parking there that maybe weren't staying there that somebody would be on "parking lot detail" and then would see the glass and clean it up.
There is more, but I am drained by this experience and the fact that I haven't heard back from management after I sent an email is disappointing. Our cousins stayed at the Hilton across the way and had a lovely stay and paid quite a bit less than we did for a room with one queen bed. That is exactly where we will go for now on.
For a place that has had a multi million dollar renovation, I had assumed the accomodations would be parallel. Unfortunately, we found it sub par and seedy. Stop by and see the beautiful lobby, and have a drink or a bite to eat, but save your hard earned money and stay somewhere where they actually appreciate your business.
- Official Description (provided by the hotel):
- Beautifully restored former D.L.& W rail station. Designed by Kenneth Murchison and dedicated by President Truesdale in 1908, this neo-classical French Renaissance structure is the gem of Scranton boasting 146 renovated guest rooms along with Carmen's 2.0 Restaurant, Trax Bar & Grille, and elegantly appointed modern Banquet and Event space. We also offer freshly brewed coffee along with 10 wines by-the-glass, specialty Italian desserts, and pastries in our Station Cafe located in the Grand Lobby. Our distinctively professional and qualified staff proudly offer a 24-hour Fitness Center, 24-hour Business Center, 24-Hour Security, Free in-room high speed wireless, and complimentary airport shuttle to/from Scranton/Wilkes Barre International Airport. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Hotels.com, Agoda and Travel Republic (UK) so you can book your Radisson Lackawanna Station Hotel Scranton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Radisson Scranton
- Scranton Radisson