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Quality Inn Murfreesboro
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Reviews (160)
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All reviewssausagecracker barrelupdates neededroom was cleanchurch streetdoing renovationsusual breakfastcomplimentary coffeewafflespet feestaff was very friendly and helpfulnight's sleepthe breakfast areacookiesstay there againopened the doorother hotels
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88 - 93 of 160 reviews
Reviewed 7 January 2014

We travelled recently to Nashville for the Music City Bowl. We decided to stay in Murfreesboro instead of Nashville because we have family there. Upon arrival, we were greeted well by the hotel manager. I asked for a change in the booked accommodations, which he gladly handled.

The room was very clean and pleasant. Everything functioned properly. The bed was great. The free breakfast in the mornings was above average for hotel breakfast bars. A lot of choices, including sausage, eggs, biscuits, gravy, waffles, cereal, etc.

The only reason I did not give this property a 5 was due to a little aging and the fact that they still have smoking rooms. They are pet friendly, but that was not an issue for us. We will stay here again when visiting family in the area.

  • Stayed: December 2013, travelled with friends
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Thank Craig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qualitytn044, General Manager at Quality Inn Murfreesboro, responded to this reviewResponded 9 January 2014

Thank you for your recent visit with us and for the detailed review. While we have several smoking rooms available, we do have 3 floors that are entirely nonsmoking, and would be happy to accommodate you on one of those floors if you let us know. We are always working to provide the best lodging and customer service possible at the best value, and we appreciate your business! Hope you see you again next time you visit Murfreesboro!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2013

This is an older hotel with updating through out. If you want a high-end place, go elsewhere. We were traveling back from Florida and wanted a decent, clean hotel to spend the night. It was only $65 for one night (other exits had hotels for $110). Jay at the front desk was a great host! We invaded his lobby for the evening and watched tv (a little toooo much family time on our trip lol). Jay was friendly & funny and helped us with everything we needed.

As others said, the continental breakfast was better than many others we've had at more expensive properties: Blueberry waffles and plain waffles. Flavored waters along with the juices. Just some nice, unexpected touches that show the manager here cares about customer experience and tries to please his repeat guests (and those of us that drop in while traveling).

All in all, it is a very solid, affordable choice while on the road.

If this review was helpful, please check the "helpful" box. Thanks!

Happy travels...

  • Stayed: November 2013, travelled with family
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Thank HAYDEVIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qualitytn044, General Manager at Quality Inn Murfreesboro, responded to this reviewResponded 17 December 2013

Thank you for your recent visit with us and for the detailed review. We are not a full service hotel, but we do try to go above and beyond to make sure our guests are comfortable and happy! We are always working to provide the best lodging and customer service possible at the best value, and we appreciate you taking the time to notice! Thanks again for the kind words. Hope to see you again next time you are in Murfreesboro!

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Reviewed 13 November 2013

While traveling to Florida we searched the web for hotels in a general vicinity to stop. Since we had a dog with us our selection was somewhat limited. I checked Trip Advisor reviews and made an on line reservation at this location. Due to the absolutely awful customer service at the hotel, and again when we tried to contact the corporate number, as we were advised to do so when the local management advised, we ended up so angry and frustrated we drove straight thru. Needless to say, we will NEVER stay at a Quality Inn property. Congrats Quality Inn, you angered a potential customer before they ever even stayed at one of your properties, just thru your less than professional customer service while making a reservation. The story is much longer and complicated, but I am limited to 200 characters.

  • Stayed: October 2013, travelled as a couple
    • Service
Thank Snowbird1123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qualitytn044, General Manager at Quality Inn Murfreesboro, responded to this reviewResponded 19 November 2013

I am so sorry to hear about the experience you had while trying to book a room at our hotel! I would like to ask you to contact us at the hotel directly, so that we can hear the details from you and find out what we can possibly do! Please call me (James Campbell, General Manager) or my front desk manager (Jennifer) at your convenience, at 615-890-1006. Again, my sincerest apologies.

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Reviewed 10 November 2013

Travelling overnight and in a rush so just needed a clean place to sleep. Great location. Great town to buy gas - cheapest around. Quiet, slept like a baby. Perfect. We had our dog with us on this trip so it was $10 pet fee - worth it.

Room Tip: Our room was 419 and the hotel wasn't too full so very quiet.
  • Stayed: November 2013, travelled with family
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Thank JimWorldTravlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qualitytn044, General Manager at Quality Inn Murfreesboro, responded to this reviewResponded 12 November 2013

Thank you so much for staying with us, and also for your kind words! We would be happy to see you again if you pass through Murfreesboro in the future!

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Reviewed 23 October 2013

We stayed here on our way to and from Florida as it was the half way point for us. After our first visit, we decided to book again for our return trip. Hotel was clean and the staff was super friendly and helpful. They had fresh baked chocolate chip cookies in the lounge area on our arrival. Our room was clean and although it's an older hotel, it been refurnished. No odors or stains anywhere that I could see. Beds were comfortable and the bathroom was clean. Nice shower head too. The free breakfast in the morning was nice and had better food on it then I've gotten in more expensive places. The rate for our room was very reasonable. We will stay here again when we travel through the area.

Room Tip: We asked for a room that had been refurbished already.
  • Stayed: October 2013, travelled as a couple
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Thank FreePJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qualitytn044, General Manager at Quality Inn Murfreesboro, responded to this reviewResponded 24 October 2013

First of all, thank you for your business and your kind words! Also, thank you for including a tip for future travellers; anytime guests have special requests or instructions that we know out about prior to your arrival helps us to make sure you are as comfortable as possible throughout your stay. We have now completed the new carpet in ALL rooms, have included refrigerators and microwaves in ALL rooms, and are continuing changes in the rooms to keep them updated and increase their appeal. We would be glad to see you again when you return to the area!

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