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“The carpets in the room and hallway was filthy !!!”

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Comfort Suites Murfreesboro
Ranked #12 of 37 Hotels in Murfreesboro
Plainfield, Illinois
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“The carpets in the room and hallway was filthy !!!”
Reviewed 11 August 2014

We stayed here for 1 night on August 5th 2014. Two adults and 2 children. The hotel looks worn from the outside. At check in the women made me feel like she was rushing me and was not polite at all. We stayed in room 119 on the first floor the carpets to the room was old worn and filthy, and this was the same for our room, I was scared to take off my shoes. The bathroom was no better it was not very clean and moldy in the corners. The room was a good size with 2 beds and a sitting couch. I did take my 2 boys to use the pool and hot tub, they were fine. Breakfast included waffles, toast, eggs, yogurts and doughnuts, breakfast was fine a decent amount of food and it was filled quickly when the food ran low. I did fill out the room survey, describing the poor carpet. When I was leaving I asked the girl at the front desk if there was a box to drop in the survey card and the girl said she would take it, if this card was actually ever turned in I don't know.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Maribel V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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214 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Murfreesboro, Tennessee
Level 4 Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 August 2014

We booked a last-minute stay and had never experienced this hotel brand before. We were very pleased- clean and very comfortable beds. The breakfast area was modern, very clean and offered a good fresh variety. The front desk (all shifts) was very helpful and gracious, both over the phone and in person. Staying here was initially a gamble,since we belong to another chain/points club but we were very apprehensive about it in this area after reading a laundry-list online of bad reviews of our usual hotel brand. Even though our savings is substantial with the other 'club', I would rather pay more and have a good experience than have a cheaper stay with regrets. We will definitely look at Comfort Suites brand vs our usual, whenever traveling from now on, after the very good stay we had with them.

Room Tip: As mentioned in someone's earlier review, there is a dog kennel on the adjacent property, so we...
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  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Holly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harborton, Virginia
Level 3 Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 August 2014

The room appeared to be clean, but we noticed that there was paper in the toilet that had not been flushed when we walked in, which made us wonder if the room had been used after it was "cleaned" and given to us. When we attempted to flush, it would not go down. Rather than move us to a fully functional room, the receptionist chose to come down and attempt to "repair" it with a plunger which worked once or twice, but within a few flushes was again losing pressure and not really working again. The room felt damp and didn't smell clean. When I used to travel often with work, I use to choose the Comfort Suites over other similar hotels because of the quality of service, but it's obvious that this is no longer the case.

  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Ava G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Port Richey, Florida
Level 5 Contributor
81 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 24 July 2014

I have stayed at Comfort Suites in other cities and this one is the shabbiest. The sofa in our room had a hole in it and looked like it was soiled as the chair. We sat on towels. The rug was faded and the walls in the bath/shower were painted white green board with no safety rail or skid proof finish in the tub. I have osteoporosis. The breakfast bar area only had one trash pail at the other side of the room. The tables were sticky. We needed to find an attended to wipe tables so we could sit and eat.

Room Tip: There's a Doggie Kennel within 200 feet of the hotel. Best to ask for a rear room.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Marie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
Level 2 Contributor
6 reviews
6 hotel reviews
Reviewed 18 July 2014

We stopped over at this property on a trip from Florida to Illinois, and were very weary from 10 hours of driving and kids chirping about bathroom breaks and on-the-brink-of-dead iPads. Landing at the Comfort Suites was a real treat, with the large rooms that gave everyone plenty of room to spread out and relax before getting down to the business of a restful night's sleep.

The pillowtop beds were so comfortable that, after a trip to the free breakfast at 7AM, all voted unanimously to take a few more hours to crash again.

Desk services was spot-on, and we found the property and the room to be clean and inviting.

We govern our stays by what shows up here on TA, and were a little concerned by some reports about the dog kennel next door. We heard the doggies in the parking lot, but once inside, it was just the sound of snoring (which we can only blame on the comfy pillowtops).

All in all, we were there for 14 hours, but it was a great stopover that we will pin for our next trip South.

Room Tip: We had the AC on all night, and didn't hear any barking from next door. So, in the cooler month...
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Overland Park, Kansas
Level 4 Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 July 2014

This Comfort Suites is "standard model" Comfort Suites. The rooms are large and the furniture was in pretty good shape. (I believe the property is about 7 years old.) The breakfast area was attractive but not nearly large enough for the size of the hotel. However, the beds were very comfortable.
Maintenance in our room included a commode that did not flush well and burned out light bulbs in the bath room. The carpet throughout the building is just filthy--in the breakfast room, in the halls and in the room. It made me "feel dirty" to walk on it. The sleep sofa in the room is completely worn out and almost unusable--needs to be replaced. It is a shame that what is basically a good property is so poorly cared for.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Carl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Memphis, Tennessee
Level 4 Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 June 2014 via mobile

A few months ago I wrote a great review about this hotel. My daughter and I stayed on the 25th of June and it was like a different hotel. While the price was still good and the room a great size the service left a lot to be desired. We checked in at three given our room only to find the toilet and the phones did not work. They changed our room because the maintenance guy was already gone for the day. The room they moved us too was still being cleaned. We decided to go shopping and it would be ready when we returned. Got back around 7 only to find the toilet in that room did not work either. Called the desk only to be told nothing they could do the hotel was booked and they were getting ready to replace the toilets soon. I would not stay again.

Stayed June 2014, travelled with family
Helpful?
1 Thank kmcgruder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites Murfreesboro

Property: Comfort Suites Murfreesboro
Address: 226 N Thompson Ln, Murfreesboro, TN 37129-4306
Phone Number:
Region: United States > Tennessee > Murfreesboro
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 37 Hotels in Murfreesboro
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites Murfreesboro 2.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Comfort Suites Murfreesboro Hotel Murfreesboro
Murfreesboro Comfort Suites

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