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Embassy Suites by Hilton Nashville SE - Murfreesboro
Ranked #3 of 36 Hotels in Murfreesboro
Certificate of Excellence
Columbia, Tennessee
Level Contributor
74 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great”
5 of 5 bubbles Reviewed 8 July 2014 via mobile

This place is great! The rooms are huge and very nice decor and comfy bed. The room has a living room and kitchen area(no stove). FREE drinks are served at night, and the breakfast was awesome with made to order omelets. Will recommend to anyone!

Stayed July 2014, travelled on business
Helpful?
Thank buschnco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTziahanas, General Manager at Embassy Suites by Hilton Nashville SE - Murfreesboro, responded to this review, 13 July 2014
Dear Traveler,

Thank you for the "Great" review! We are delighted that you were able to take advantage of our Evening Reception and Complimentary Made to Order Breakfast with omelets and enjoyed our spacious two room suites. We hope that you will continue to seek out the Embassy Brand on all your future travels.
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1,066 reviews from our community

Traveller rating
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    67
    31
    19
See reviews for
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485
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (111)
Date | Rating
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English first
1 review
4 of 5 bubbles Reviewed 5 July 2014 via mobile

The Embassy Suite in Murfreesboro is exceptional. We stayed for 4th of July. The check in & check out was SUPER fast with no hassle! The desk clerks showed some of the BEST customer service skills and professionalism! The breakfast was awesome as usual but we had to wait in a slow moving line for "cook to order". Probably bc of the Holiday or group meeting there. The only reason I didn't give a 5 star rating is some minor housekeeping issues. I noticed several hairs throughout the room & bathroom floor (YUK). The carpet had NOT been vacuumed and the windows were filthy. I feel bad for complaining BUT this is very important to my family. However the gorgeous spacious hotel, friendly staff, breakfast and courteous desk clerks made up for it! Yes we will return!! :)

Stayed July 2014, travelled with family
Helpful?
Thank Stacy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTziahanas, General Manager at Embassy Suites by Hilton Nashville SE - Murfreesboro, responded to this review, 13 July 2014
Dear Guest,

We are happy you choose The Embassy Suites in Murfreesboro for your recent lodging needs. I apologize for the isolated incident of finding anything less than a sparkling clean suite, your comments were passed on to the appropriate Department Managers for corrective measures. We are delighted that the customer service portion of your experience was outstanding as described in the body of your comments and look forward to your return.
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Birmingham, Alabama
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 July 2014 via mobile

I had a very pleasant stay! Very courteous and responsive staff, well appointed rooms, great on-site dining! Awesome FREE breakfast.

Neat semi-upscale shopping center located just behind hotel.

The only negative was that the WiFi was a bit slow- but that's almost to be expected.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rodtrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTziahanas, General Manager at Embassy Suites by Hilton Nashville SE - Murfreesboro, responded to this review, 13 July 2014
Thank you for the 5 star review on Tripadvisor! We are always ecstatic to know that we hit the mark in quality and most important service. We hope you enjoyed the many treasured amenities that make Embassy Suites the best value in the market. Hope you return soon…
Yours in Hospitality
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Washington DC, District of Columbia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 27 June 2014

The rooms are pretty clean and the property premise is kept neat. However, the service in general is not impressive. This is my first stay here and at any chain of Embassy Suites, and I don't think I am inclined to stay here again.

Being a Hilton Gold member, I always get great service from the staff without even asking for it in other Hilton Hotels (like basic things like complimentary water when you check thing, etc.). But, this hotel needs to increase their service levels and standards and their customer facing side of business needs improvement.

The guy who checked me in did everything in so much hurry and did not answer my questions well, that he did not even ask what room he was allocating or if i have a preference.The night before my stay I requested for a late checkout to a guy named J#@@$ and he nodded his head. but the day of checkout I went down in the morning to ask a new associate L@#@$ and she was quite unapologetic in her response that the 'late checkout' respect was not submitted the night before.



Since this trip was a business trip, I think this place has met the basic expectations for

Room Tip: Breakfast is not served to your rooms, and they stop serving breakfast around 9 ish and the only oth...
See more room tips
  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank kar2ram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta
Level Contributor
118 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 24 June 2014 via mobile

On our return trip from St. Louis, Mo we made reservations at the Embassy Suites in Murfreesboro. The date just happened to coincide with our 46th wedding anniversary.

The property appears to be relatively new - two more hotels are going up next to the Embassy Suites. The property is large with 10 floors and appears to focus on conventions and meetings. This is a first class operation with spacious well furnished rooms.

The complimentary custom breakfast and breakfast buffet was excellent.

We would stay here again.

Stayed June 2014, travelled as a couple
Helpful?
Thank Bulldawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTziahanas, General Manager at Embassy Suites by Hilton Nashville SE - Murfreesboro, responded to this review, 13 July 2014
It was our pleasure to host you and your Spouse on the 46th wedding anniversary! Congratulations for 46 years of marriage! We are happy to be a small part of the day and are thrilled that you found the Embassy Suites, with all the amenities that only an Embassy offers, to your liking. We hope to see you on #47 or sooner. Once again thank you for choosing our Hotel.
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Parsons, United States
2 reviews
5 of 5 bubbles Reviewed 23 June 2014

Beautiful rooms, exceptional service. Smiles on all the employees faces with helpful attitudes. The conference area was very nice and the Starbucks in the hotel was a plus. Complimentary breakfast and made to order breakfast was delicious. I would stay again and look forward to going back for our convention next year.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTziahanas, General Manager at Embassy Suites by Hilton Nashville SE - Murfreesboro, responded to this review, 9 July 2014
Dear Recent Guest,

Thank you for choosing our Hotel for your recent visit to Murfreesboro. We are delighted that you enjoyed every aspect of your stay from the Conference Center to the Complimentary Breakfast. I am especially pleased that you found our employees smiling and engaged and hope to have you experience our brand of hospitality in the future.
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Forney
Level Contributor
6 reviews
5 hotel reviews
5 of 5 bubbles Reviewed 22 June 2014

Stayed here for a conference. The breakfast was wonderful. The room was spacious, clean and comfortable. The staff was very helpful and friendly. My husband had gotten sick where we were there and the staff looked up urgent care numbers for us and gave us a wheel chair to use.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank P T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PTziahanas, General Manager at Embassy Suites by Hilton Nashville SE - Murfreesboro, responded to this review, 23 June 2014
We hope your husband is feeling much better.
Thank you for the nice comments on Tripadvisor about our service and accommodations. I am happy to hear the associates handled your situation to your satisfaction. Our team of hospitality professionals is the reason that The Embassy Suites in Murfreesboro has been ranked in the top 5 Embassy Suites since opening. They love what they do and it shows.
Love to have you again in the future.
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Additional Information about Embassy Suites by Hilton Nashville SE - Murfreesboro

Property: Embassy Suites by Hilton Nashville SE - Murfreesboro
Address: 1200 Conference Center Boulevard, Murfreesboro, TN 37129
Phone Number:
Region: United States > Tennessee > Murfreesboro
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Murfreesboro
#1 Family Hotel in Murfreesboro
#2 Romantic Hotel in Murfreesboro
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Nashville SE - Murfreesboro 3.5*
Number of rooms: 238
Official Description (provided by the hotel):
The Embassy Suites Nashville SE- Murfreesboro is located adjacent to The Avenue Murfreesboro shopping, dining and leisure venue. Only 30 minutes from downtown Nashville, our hotel offers an indoor swimming pool, fitness center and on-site spa. Book a room at our all-suite hotel or plan your next event in one of our many flexible function spaces. ... more   less 
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Also Known As:
Embassy Hotel Murfreesboro
Embassy Suites Murfreesboro

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