We arrived at 3:30pm, reservations pre-paid through Expedia.Com. There were very few cars in the parking lot, mostly parked at furtherest points from the building, but covered with plastic drop cloths, moving pads and whatever else could be found. View photos. Painters were spray painting the exterior of the building. They said they were just wrapping up for the day but would return at 7AM to continue. We went inside the office, asked if they were open. "Certainly," they said. What about parking we asked. "If it looks like you're car will get blow over, the painters will cover it." The plastic on those cars is blowing all over, what if we get paint on our car, we asked. "We'll give you the name of our contractor and help you work with him to get any damage covered," they reply. In other words, Baymont takes no responsibility. We explain that its not worth the risk of damage to our car. Can we refuse the room. You can, but you'll have to call Expedia to get a refund. We went to car, drove down the road, talked to Expedia for an hour. They called the hotel. Expedia people were hard to understand, had names like Joey and Maureen but all had heavy India? accents. Expedia said the hotel now had our money and they would have to refund. Next morning called the hotel manager, again he maintained that Expedia had our money, not him. Disputed the charge through my credit card company. They called Expedia , got me on the call. Again, sounded like American names but very Indian accents. We explained the situation and that I can provide photos. "It does not matter, you must check into the hotel or they must provide the refund, " they insist. I reply, but the hotel was not in a condition where it could be occupied. There was spray painting and the smell of paint, still in the air, was everywhere. They call the hotel who again refused to grant a refund but confirmed that right now, 24 hours after my check in, painters will still on the roof spray painting. He, Expedia, repeated that I should have checked in. I asked, if the building was on fire, should I have checked in. Right there with a Chase Bank representative on the phone, he replied, I understand what you are saying but the answer is yes, you should have checked in. There you have it folks, Baymont, Expedia, Caveat Emptor, "Let the buyer beware."
- Official Description (provided by the hotel):
- Looking for a little luxury and at non-luxury price? Our second Two Room Suite option features two double beds and private bath. ... more less
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- Also Known As:
- Baymont Inn & Suites Murfreesboro Hotel Murfreesboro
- Baymont Inn And Suites Murfreesboro
- Baymont Inn Murfreesboro
- Murfreesboro Baymont Inn