We absolutely loved the home, the property and the owner who we dealt with online. It was nice to just get the code to the door and walk right in. We felt completely at home and had a restful vacation. Thank you for your hospitality Leann!
Book this house at your peril. The owner may cancel your reservation at the last minute as she did to us. In late March I made a reservation for a May 10th - 13th rental (graduation week-end at Northern Arizona University) . Not until April 30th did the owner contact me and say that Trip Advisor double-booked the property and she had to cancel my reservation. A Trip Advisor representative said that is not true. Adding to the insult, the owner told me to cancel the reservation so that I could get my refund. Trip Advisor told me that if I had canceled, I would not be eligible for a refund - the owner needed to cancel. The circumstances - graduation weekend for Northern Arizona University - make her last-minute cancellation highly suspect. I'm quite certain she determined that she could make more money on a last minute rental for graduation week-end. And, of course, I was unable to rent anything else at this late date. We had planned to bring our extended family group to Flagstaff for our son's graduation. We had planned on a four-day family gathering. Staying squeezed into three hotel rooms isn't quite the same as the four-day weekend spent with our extended family in a house. So, just be warned.
Never ever book this property. It feels like a trap. The owner is actually so desperate to get money from residents. She would do everything possible to get money during the slow season (No Snow) and she would make up fake damage claims after you leave so that you don't get your deposit refund. There's no internet service there or Roku TV during our stay. We felt isolated from the world as there's no phone signal as well in the area of course because it's a forest.
We couldn't use internet the first night at all and on the second night the signal was super week that we could barely search one thing really fast. We were not able to submit school assignment and contact people.
My family and I thoroughly enjoyed our stay! My children even asked if we could make it a regular Christmas trip :) Everything was so nicely decorated, with plenty of room for the 10 of us and TONS of amenities! The only downsides were that I couldn’t get the jets to work in the master tub and the memory foam mattresses were so hard (due to the cold). Neither of these negatively affected our stay! Leann, is super helpful (even coming to help us take pictures on Christmas) and such a sweet lady! We can’t wait to go back!
We had a great time. Close to trails, Lake Mary and only a few minutes to town. We hope to return for more visits.