The staff were all friendly and the room was basic and clean. It was a good location for us and for £30 it was excellent value. The breakfast that was included was good but seating was limited. I thought for the money this was good value and would stay here again.
Thank you so much for acknowledging that the staff were all friendly and the room was clean. We strive hard to make sure every guest has a great Grand Canyon Northern AZ experience. It is far from few that take the time to write a positive review about a hotel stay or positive experience during travels. You made our day and we hope to see you back soon as we make changes and additions to be the best in the WEST.
The breakfast area is expanding and we will have outdoor seating as well in the near future.
Be aware that there is an additional service charge not mentioned when booking via third party. Building was older, room had peeling wall paper & dingy carpet. Cleanliness was average, found unvacuumed bits. Pool & hot tub open until 10 pm. Breakfast served from 6-9 on weekdays; food was okay - eggs & waffles. WiFi & cable was spotty. Lock on door was ify & keys needed to be recarded each day. Would find someplace else next time.
Thank you for taking the time and reviewing our hotel. We are currently making some great new changes and renovations to our rooms. We are glad you stayed with us and hope that you will give us another opportunity on your travels back through Flagstaff.
Safe travels to you and your family.
Im posting pics taken inside our room. As you can see? This room was just gross, looked like poop on the bed skirt, the bathroom fan was hanging :( and carpets not vacuumed, there was a old Bactrim medicine left on the floor, there are repair notes for you to sign. like duh they knew!!!! do yourself a favor stay somewhere else! nasty place to stay. I read reviews and thought oh wow right off freeway.. wrong it wasn't!!! to late to cancel! clean reviews? wrong again! We didn't take a bath!!!! we used our OWN blankets!!! I showed the pictures to the desk and told her I will be doing a review, people need to know what they are getting here :( all she answered was "OH, well I'll notify management". LOL WOW... what an answer.. well proof is in the pics! Yuck yuck yuck! Very very very noisy!!!! beside hwy and truckers are loud!
Thank you for taking the time to review your stay with us. We appreciate your feedback, and apologize that your stay was not up to your expectations. We have taken actions to ensure that an unfinished room is never again provided to our guests. Our property has invested in new and exciting decor and bedding, as well as staff measures to ensure that every stay is a great one. We hope that you will have the future opportunity to experience the improvements happening every day! Our property is conveniently located near several throughways, shopping, local restaurants and only blocks away from beautiful, historic Northern Arizona University campus. In future visits, if noise is ever a concern we recommend requesting accommodations located away from the roadway, which we are always happy to provide. Thank you again for your time and review!