Horrible stay at the Ramada Flagstaff East. Had to shower with COLD water. Manager (Shavish) was no where to be found and apparently couldn't be contacted. Left a complaint at the front desk with a promise that manager Shavish would call me back and 1 week later, I'm still waiting. I complained to hotels.com (I booked through them), but received a email today stating the following: "I have looked over your recent complaint. I apologize our research with the property has leaded us to conclude that there is no credit due on this reservation. The property has billed us for 1 night and has decided not to refund because there is no record on file regarding your complaint. Please accept my sincere apologies for any inconvenience this may cause." UNBELIEVABLE!!!! This was the biggest of the issues we experienced here, but I would also advise others that the front lobby area is nauseating, it’s smelly, the front desk female who I spoke to was rude and unprofessional. The light switch in room 337 is faulty and kept going on all night. DON’T STAY HERE!!!
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- Also Known As:
- Ramada Flagstaff East Hotel Flagstaff
- Ramada Hotel Flagstaff
- Flagstaff Ramada
- Ramada Flagstaff East North America