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“pit stop to the Grand Canyon”

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Ramada Flagstaff East
Ranked #54 of 63 Hotels in Flagstaff
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715 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
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Phoenix, Arizona
1 review
Reviewed 21 March 2014

Horrible stay at the Ramada Flagstaff East. Had to shower with COLD water. Manager (Shavish) was no where to be found and apparently couldn't be contacted. Left a complaint at the front desk with a promise that manager Shavish would call me back and 1 week later, I'm still waiting. I complained to hotels.com (I booked through them), but received a email today stating the following: "I have looked over your recent complaint. I apologize our research with the property has leaded us to conclude that there is no credit due on this reservation. The property has billed us for 1 night and has decided not to refund because there is no record on file regarding your complaint. Please accept my sincere apologies for any inconvenience this may cause." UNBELIEVABLE!!!! This was the biggest of the issues we experienced here, but I would also advise others that the front lobby area is nauseating, it’s smelly, the front desk female who I spoke to was rude and unprofessional. The light switch in room 337 is faulty and kept going on all night. DON’T STAY HERE!!!

Room Tip: Any other hotel will be better than the Ramada Flagstaff East, in Flagstaff Arizona.
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  • Stayed March 2014, travelled with family
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Helpful?
Thank MissyM20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix
Level Contributor
68 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 February 2014

We've stayed at the Ramanda West and we are so disappointed in East. There was no coffee maker (which was advertised on the website) in the room nor a phone. There was also no HBO as advertised (also advertised in front of the hotel). The ice machine was broken the entire time we were there (two nights) and on the second night the office was out. We needed ice for medication. Along with that the security latch for the door was hanging by two loose screws. In trying to tighten the screws the door molding came right off. The shower head leaked, and there was a tear in the bed sheet roughly 3" x 10". The breakfast advertised as "deluxe" is a very typical continental breakfast. When addressing problems (HBO, ice, and a request for two wash cloth's) with the front desk we heard more than once "sorry" with a sad face that looked to say, please don't be upset that we can't fix the issue.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
Thank battytrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scottsdale
2 reviews
Reviewed 28 January 2014

Very nice accommodations. Not a five star hotel, but very nice bed, plenty of room for our small suitcase. The wall mounted ac/heater worked well, although somewhat loud. Very much enjoyed being able to get up early for the complimentary breakfast and read the complimentary newspaper while my wife slept in. Did not take advantage of the small exercise equipment room and the pool was of course winterized. Might be nice to come back for a longer stay in the summer.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ramada Flagstaff East

Property: Ramada Flagstaff East
Address: 2350 E Lucky Ln, Flagstaff, AZ 86004-9744
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #54 of 63 Hotels in Flagstaff
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Ramada Flagstaff East 2.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Ramada Flagstaff East Hotel Flagstaff
Ramada Hotel Flagstaff
Flagstaff Ramada
Ramada Flagstaff East North America

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