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“bad front end staff at nite”

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Courtyard Flagstaff
Ranked #20 of 66 Hotels in Flagstaff
Certificate of Excellence
Reviewed 21 January 2014

Had neighbors from hell.. 3 families all around us and they kept banging doors. called twice to front desk and went down once.. said they would take care of it.. but no..then neighbors got loud and rowdy but figured front desk would not respond so did not bother.. another issue.. their towels.. thin, scatchie, hard.breakfast was available for price.. not worth it..would never stay there again and let anyone I talked to about our bad experience..we had good service,towels,free breakfast at both best westerns and country inns we stayed at on our 10day trip.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Barbara F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina L, Director of Sales at Courtyard Flagstaff, responded to this reviewResponded 24 January 2014

Thank you for your recent review on your stay with us. We apologize about your loud neighbors did not make your stay and enjoyable one. We sincerely hope that you will give us another try on a future trip to Flagstaff.

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392 - 398 of 788 reviews

Reviewed 20 January 2014

The warm welcome and the enthusiastic service once you walk in makes your stay already. Jacob at the desk was always cheerful and ready to offer advice on where to visit. Rooms are clean and comfortable, facilities are all appropriate. Will visit again!

  • Stayed: January 2014, travelled with family
    • Service
Thank Amos A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina L, Director of Sales at Courtyard Flagstaff, responded to this reviewResponded 24 January 2014

Thank you for your recent review on your stay with us! We are so pleased to hear that Jacob helped make your stay enjoyable! We look forward to welcoming you back on a future trip to Flagstaff!

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Reviewed 16 January 2014

Courtyards are great places to stay and this one is at the top of the list. It starts when you walk through the door and are greeted with friendly smiles and a great staff. They have a awesome indoor pool and whirlpool. The room smell good and are very clean. The room get really dark and the beds are awesome.

  • Stayed: January 2014, travelled on business
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Thank thejerry76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina L, Director of Sales at Courtyard Flagstaff, responded to this reviewResponded 24 January 2014

Thank you for your review on your recent stay with us! We are so pleased you got a great nights rest and look forward to welcoming you back on a futur etrip to Flagstaff!

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Reviewed 10 January 2014

Just returned from another great trip to Flagstaff. This was our second visit to the Courtyard and we had another great experience. The hotel is very well maintained and the staff is very welcoming and attentive. Our kids love the pool and the fire pit.

  • Stayed: January 2014, travelled with family
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Thank rebelmommy4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina L, Director of Sales at Courtyard Flagstaff, responded to this reviewResponded 24 January 2014

We are so pleased that you have chosen the Courtyard Flagstaff as your home away from home on your trips to Northern Arizona! We look forward to seeing you again soon!

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Reviewed 10 January 2014

Not sure if they were slammed busy with the skier potential or college kids on break, but several things knocked down this review.

1. check in was a little too haggly.
2. walls were very thin in the lower level room we had. Though it did have a fridge.
3. the room they gave us was, after asking for the AAA discount, amongst all the families with small children that were pretty noisy.
4. the room hadn't been vacuumed.
5. there was schmootz on the desk

6. NO FOOD DURING THE BREAKFAST time frame. We got to the lobby where the food is presented. We got there well before (30 minutes) they closed, and there was nothing out and no one around. We asked about the timing on these the night prior, so I'm confident it wasn't a case of us showing up late. They literally had no hot food, no cereal, no fruit, no coffee or tea. This is rare for a Marriott property.

Housekeeping staff looked pretty tired like they had been at it all day when we did our evening check in, so I'm guessing they are short staffed for the amount of check ins.

  • Stayed: December 2013, travelled as a couple
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Thank munge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina L, Director of Sales at Courtyard Flagstaff, responded to this reviewResponded 24 January 2014

We apologize that your stay was not a great one. We truly pride ourselves on providing top notch cuctomer service and clean rooms. We have addressed your concerns with our management staff and are making adequate changes to ensure that a future guest does not have the experience that you did. We sincerely hope that you will give us another try in the future.

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Reviewed 7 January 2014

I hate to title the review like that.... but.... oh, my gosh... the noise. I'll start off with the positives though: the hotel is fresh and clean. The rooms are big enough, and on the upscale side - no complaints whatsoever with the hotel itself. Its a great place, and I'd be disappointed if we didn't stay there again on our next Snowbowl trip. The sheets had that reassuring, mild bleach smell that makes me feel more comfortable about being in a hotel bed. We had plenty of towels and I loved the Paul Mitchell products in the bathroom. There wasn't much not to like - outdoor fire pit, inside pool, comfortable, roomy, lobby seating, plenty of parking. Breakfast was breakfast. Nothing to complain about, nothing to rave about. Okay...here are my complaints...room 314 is near the staircase. When people run up the stairs, and believe me, they do run, room 314 shook and the noise was ridiculous. Room 315 is across from the opening to the staircase AND the ice maker alcove. The noise around room 315 made 314 seem tranquil. I love this hotel, but I'll make sure I see where my room is on the hotel plan before I go trotting off happily with my key.

Room Tip: Ask for a room on the courtyard side of the hotel. Its nice to be able to look down on the courtyard...
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  • Stayed: December 2013, travelled with family
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Thank jmw6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina L, Director of Sales at Courtyard Flagstaff, responded to this reviewResponded 9 January 2014

Thank you for your review on your stay with us! We are so pleased that you enjoyed your stay with us and got to kae in a winters night at the fire pit- my personal favorite spot of the hotel! Thank you for address the noise in your rooms. We are working with our executive stayy to see what we can do to ensure future guests of these rooms do not experience the noise you did. We look forward to welcoming you back on a future trip to Northern Arizona!

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Reviewed 15 December 2013

This hotel is better than average. The rooms were nice size and the beds were good. It has a nice lay out do the grounds with an indoor pool. The pool and spa were small for the number of rooms. Nice outdoor fire pit that provided a great gathering spot. Also the lobby on the first floor was great with multiple games to provide a great gathering spot.

Overall, good place.

Room Tip: All about the same
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  • Stayed: December 2013, travelled with family
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1  Thank Txdelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina L, Director of Sales at Courtyard Flagstaff, responded to this reviewResponded 20 December 2013

Thank you for your review on your stay with us! We are glad that you were able to enjoy our firepit! We look forward to welcoming you back on a future trip to Flagstaff!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Flagstaff

Address: 2650 S Beulah Blvd, Flagstaff, AZ 86001-8924
Region: United States > Arizona > Flagstaff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in Flagstaff
#14 Business Hotel in Flagstaff
Price Range: £66 - £190 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Flagstaff 3*
Number of rooms: 164
Official Description (provided by the hotel):
Conveniently located at the crossroads of I-17 and I-40, the hotel sits up on a hill overlooking Northern Arizona University. Relax around the outdoor fire pit or soak up the magnificent views of the San Francisco Peaks from one of our balcony rooms. Whether traveling on business or pleasure our hotel is just minutes away from local restaurants, shopping and historic downtown Flagstaff. Not sure where to go? Use our GoBoard™, which is designed to put all the information you’re looking for right at your fingertips, including time, weather, local headlines and events, sports, and restaurant recommendations. In addition to enjoying the ideal location, ambiance and service, your guests will appreciate our room accommodations featuring either one king size or two queen beds. Each guest room offers amenities which include hair dryers, coffee makers, iron and ironing boards, on-command movies and cable television, a large work desk, separate dual data ports, phone line with personalized voice mail and complimentary high speed internet. Enjoy complimentary shuttle service to/from Flagstaff Pulliam Airport/FLG and the Flagstaff Amtrack station (available upon request). ... more   less 
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Also Known As:
Courtyard Flagstaff Hotel Flagstaff
Courtyard Flagstaff North America

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