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SpringHill Suites Flagstaff
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Reviews (761)
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All reviewsfront deskspring hillgrand canyonglass doordesk areawalk in closetwafflessitting areaindoor poolsofa bedthe breakfast areafree breakfasthotel roomking suitenice propertynice roomeasy access
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Reviewed 8 July 2014

I stayed here while in Flagstaff for business and it was up to par with the Springhill Suites brand. Rooms were updated and clean, breakfast was typical, but with a full house, everything was full. Front desk staff were great.

  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
1  Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina L, Director of Sales at SpringHill Suites Flagstaff, responded to this reviewResponded 8 July 2014

Thank you for your review on your recent stay with us. We are pleased that you enjoyed your stay with us. The hotel does get quite busy in the summer months and we are pleased that the staff helped make your stay enjoyable even with a full house! We look forward to welcoming you back on a future trip to Flagstaff!

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Reviewed 7 July 2014

I expected much more from a Marriott hotel. Gross room with stained carpet and bedspread. Had to pay an extra $50.00 non-refundable pet fee for our small very well behaved and house trained dog. Also had to agree to pay a refundable 'incidental' fee of $20.00 per night that would be refunded if there were no 'incidental fees'. Incidentals? Whatever. Truly not impressed and certainly not worth the fairly expensive rate we had to pay. Will never stay there again. Will totally advise friends and relatives to avoid.

Room Tip: Avoid this hotel.
  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank nondenom2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris S, General Manager at SpringHill Suites Flagstaff, responded to this reviewResponded 17 July 2014

Hello Nondenom2014! Thank you for your feedback. Please accept my apologies for your suite not being perfectly clean. It is our business to provide a crisp and perfectly clean room and it appears we did not live up to that standard for your arrival.
The pet fee of $50 allows us to be one of the very few hotels in Flagstaff to allow our four legged friends. I'm sorry that you felt this was excessive for your little dog. We do our best to be a pet friendly hotel and the pet fee will allow us to continue to be in the future.
The $20 authorization on your credit/debit card at check-in is an industry practice that most brand hotels use that allow our guest to charge for other services or market items. We require a valid credit card upon check-in from all guests, as is the case for most hotels in this country.
Again, thank you for your feedback. Safe travels!

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Reviewed 6 July 2014

Cute rooms, but cramped. Bathroom door about a foot from end of bed. Bathroom door broke. Only one window and a slight musty smell in the room. Service very good, everyone friendly. Will probably not stay here again unless significantly better rates

  • Stayed: July 2014
    • Value
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    • Rooms
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    • Service
Thank cam834
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina L, Director of Sales at SpringHill Suites Flagstaff, responded to this reviewResponded 7 July 2014

Thank you for your review on your recent stay with us. We appreciate your feedback and have taken note on the broken bathroom door. We sincerely home that you will try us again on a future trip to Flagstaff.

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Reviewed 4 July 2014

We stayed here for one night on a family vacation. Although the room is spacious, with a good layout, we were disappointed to find small things (towel rack, sliding door dividing bathroom) broken. The indoor pool is small and the two times we went in there were many old towels lying around and few if any clean ones. breakfast included many options and did not run out. adequate, but nothing special.

  • Stayed: June 2014, travelled with family
    • Value
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Thank MargaretEFG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina L, Director of Sales at SpringHill Suites Flagstaff, responded to this reviewResponded 7 July 2014

Thank you for your review on your recent stay with us. We appreciate your feedback. We have made note on the broken towel rack and bathroom door and we will ensure these items are fixed. We sincerely hope you try us again on a future in Flagstaff.

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Reviewed 1 July 2014 via mobile

I would definitely stay here again if my family and I ever head out this way again. The room we stayed in had 2 queen size beds & a pull out sofa bed. The nice addition to these rooms is the extra space off the bathroom which is space for your luggage and souvenirs. The breakfast includes eggs, sausage patties, waffles,juices, cold cereal, fruits & more. The only thing I wish they would change here is to ad Gluten Free Rice Chex for people with celiac disease like my son & I. The other thing my family found disappointing is the small size of the pool. The staff was very nice & accommodating.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank anknxn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina L, Director of Sales at SpringHill Suites Flagstaff, responded to this reviewResponded 2 July 2014

Thank you for your review on your recent stay with us. We are please that you enjoyed your room and breakfast. We have made a note regarding the gluten free cereal and will look into options for carring that on our buffet.

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