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Reviewed 19 October 2013

Stayed in Rm 161 on 9/21/13. 1 soap bar only. Rm not very clean. Shabby furniture. Hole in bedspread. Debris in sheets on bed. Needed painting. Tub and faucets in poor condition. Not worthy of a Quality Inn property. Hope to never stay at this property again.

  • Stayed: September 2013, travelled as a couple
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1  Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMFlagstaff, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this reviewResponded 27 October 2013

Dear Mr. Chris B.,

I apologize for the inconvenience during your stay in our hotel. We shall evaluate your comment and address the matter accordingly. Your reviews are important to us to identify better, the factor that we need to work for further improvement.

I hope we could have another opportunity of providing your accommodation needs in Quality Inn-Flagstaff soon. We will ensure your comfortable, better experience in our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2013

This hotel is situated smack bang in the middle of a Hwy and commercial street it was very noisy. The room was OK but the door was a bit loose. There are other hotels in the area and also eating establishments. We did not have a fridge in the first room but the receptionist moved us to an ADA room which was marginally better. The hotel had 2 bus loads if tourists from Europe staying there and breakfast was a bit of challenge.

Room Tip: Try to get a room away from the Hwy.
  • Stayed: September 2013, travelled as a couple
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Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMFlagstaff, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this reviewResponded 6 October 2013

Thank you for staying in Quality Inn.

We appreciate your review and bringing to our attention the details we needed to make more improvements. We assure you that your comments are valuable to us as we use them as reference as we evaluate the areas in our Hotel that require further consideration.

We hope you will give us another opportunity of providing your next accommodation at best value.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2013

Have stayed at several Quality Inns and never been disappointed - Until Now! Outside is very run down and not kept up. Got here at 5:00 and was given our room ( only stayed because room was prepaid). Went to the room, the door was propped open and one bed was not even made. Went back to the front desk and was told they were sold out, however they did have another room but no refrigerator or microwave. Went ahead and took that one. Room has been recently painted and the carpet looks fairly new but the drapes are questionable ( read their description on the website). Room systems to be clean but the overall experience does not make it feel clean! On top of all this the a/c has been running full blast now for 3 hours and we are still not cool. Will definitely pass on staying here again

Room Tip: Stay somewhere else!!
  • Stayed: September 2013, travelled with family
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1  Thank Papamac5515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMFlagstaff, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this reviewResponded 6 October 2013

Dear Papamac5515,

I sincerely apologize for the inconvenience during your recent stay in our Hotel. We assure you this will be properly evaluated and immediately addressed so that corrective measures will be implemented to ensure utmost attention to details is practiced. Thank you for bringing to our attention your comments about the facilities.

We hope to have another opportunity of to provide your next accommodation needs as we assure you to enjoy excellent Quality Inn service you enjoyed previously.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2013

My room was fine and clean however there is a highway next to the hotel so better avoiding the rooms that are on the highway side because of the noise.
The breakfast was minimal and not very good and the breakfast room was small which can be an issue when several buses of tourists are staying at the hotel, which was the case.
In summary I recommend this hotel for a short 1-2 nights stay but not more.

  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Thank Jean-Yves B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMFlagstaff, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this reviewResponded 6 October 2013

Dear jybildstein,

Thank you for choosing to stay in Quality Inn.

We appreciate very much your review and for bringing to our attention your concern about the improvement we need to work on. We shall evaluate this matter to be more efficient and provide better quality accommodation for all our guests.

We will ensure you will have a room quite distant from the highway during your next visit so that you will have a comfortable stay in our Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2013

when we travel cross country, we always stop at this hotel. Rooms are clean, they need updating some, especially the bathroom, but for the price it's nice to know that you can get a nice rest in a clean room. The only negative for me was they had a mat in the tub, which I don't care for. Staff has always been nice & friendly.

Thank babylon903
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMFlagstaff, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this reviewResponded 6 October 2013

Dear babylon903,

Thank you for your comment and for bringing to our attention the area that you believe needs improving. This valuable input shall be evaluated as we aim to provide comfortable stay for all our guests every time.

We hope to have another opportunity of providing your next accommodation needs and our Team ensures you will have a great experience with us. Your review about our tub having a mat is noted, thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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