Upon pulling in we noticed the hotel was renovating. I understand that this is needed occasionally, but the parking lot was not well lit, office was relocated into a hotel room, and there was no signage to point us in the right direction to check in. We had requested a lower floor but was told there were none available. We hauled out luggage up stairs and around 2 of the building (because the other stair cases were closed down). Once we got to our room we we're let down right away. I had seen photos online, and knew the rooms were a little dated, but as a Quality Inn I assumed it would at least be cleaned. Our carpet had chips, crumbs and toothpaste on it. There were fire Cheetos around the night stand as well. I walked in to the bathroom and it had not been clean at all. The bathmat was thrown in the tub, there were hairs and soap scum everywhere, the bathroom tile was soiled, and the toilet water was yellow. The sink was also dirty, with hairs, and grimy chrome, AND there was food stuck all over the microwave. I called the front desk, and after telling me that the room was clean, she eventually agreed to come and take a look. She agreed that the room was not cleaned well, and that the bathroom and vanity area was not cleaned at all. She told us that there were no other rooms, and the came up and cleaned up the bathroom while we waited. Although she wiped out the tub and toilet, there where still many hairs left behind, and the floor and vanity did not get cleaned. I suppose at least the hairs from the previous guest had been sanitized with cleaner, right?
The worst part is that the desk clerks keys were left behind, and when I walked down to find her, I noticed that there were a number of downstairs room clean and vacant. Couldn't we have been moved to a room that we had requested, and that was CLEAN. Couldn't the dirty room have been Fully cleaned once we left for another guest arriving later. I tried to make a reservation elsewhere, but by this time, any decent hotel was full. Don't worry y'all, they gave us a $5 discount, and told me to call their manager if I had a problem.
To top it off, there was no coffee creamer in the breakfast room, and the ice machine was broken.
This was by far the WORST hotel experience I have ever encounter!!
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- Also Known As:
- Quality Inn - Flagstaff / East Lucky Lane Hotel Flagstaff
- Flagstaff Quality Inn
- Quality Inn - Flagstaff / East Lucky Lane North America