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“Lack of customer service at the front desk”

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Baymont Inn & Suites Flagstaff
Ranked #27 of 64 Hotels in Flagstaff
Scottsdale, Arizona
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Lack of customer service at the front desk”
Reviewed 23 June 2014

We checked in on June 21st a Saturday evening at 7:30. The gentleman at the front desk failed to make eye contact, never gave me any info such as the hotels amenities or the breakfast in the morning. The front desk is the first contact with your company and impression overall and I was less than impressed. He was more concerned with his computer or phone on the desk than who was standing in front of him. Furthermore he did not give me a map to find our room, he just pointed in the general area which was in the complete opposite direction. Regardless the amount of money we paid for the room did not meet the level of service you are known for.

Otherwise the room was clean and the staff, cleaning and food service were all very kind and accommodating.

Room Tip: choose another hotel
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Green Features: The front desk was not at all customer service friendly.
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairfield_Flagstaff, Assistant General Manager at Baymont Inn & Suites Flagstaff, responded to this review, 27 June 2014
Greetings Patricia,

Thank you very much for providing feedback regarding your recent visit to Flagstaff. Unfortunately, we failed to meet the expectations of what a Marriott experience should be. I am embarrassed to hear that a valued guest such as yourself had the experience you did. Please note that the experiences you had will be discussed with our team. Please do not hesitate to contact me for any assistance in booking future reservations down the line. Thank you very much for taking time to address your visit.

At Your Service!

Jordan D. Mauck
Assistant General Manager

Fairfield Inn by Marriott - Flagstaff
2005 S. Milton Road
Flagstaff, AZ 86001
(928)773-1300 ext 780
jordanm@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (172)
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Tucson
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 June 2014

Stayed for 1 night-upon check-in got great service from clerk who introduced himself and told us when he was working and if he could assist us with anything. Very nice.
Good central location.
Room and bath-small but clean. Breakfast was just ok--would like more fruit options but it was free so can't complain. Coffee was good..

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heidi5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairfield_Flagstaff, Assistant General Manager at Baymont Inn & Suites Flagstaff, responded to this review, 27 June 2014
Greetings Heidi,

Thank you for taking the time to provide a review regarding your recent visit. We look forward to seeing you in the future!

At Your Service!

Jordan D. Mauck
Assistant General Manager

Fairfield Inn by Marriott - Flagstaff
2005 S. Milton Road
Flagstaff, AZ 86001
(928)773-1300 ext 780
jordanm@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Market, Maryland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 June 2014

This hotel was center of town, great breakfast, rooms are clean but in dire need of updating. Not like the other Fairfield inn s. we stayed along the way across country. It was dingy with old furnishings but like I say it was clean.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairfield_Flagstaff, Assistant General Manager at Baymont Inn & Suites Flagstaff, responded to this review, 19 June 2014
Greetings Sue,

Thank you very much for providing remarks regarding your recent visit with us. I apologize that the experience you received was unlike a typical Marriott visit. We use reviews such as yours as training tools for our entire property. Thank you for your continued loyalty with Marriott Hotels & Resorts.

At Your Service!

Jordan D. Mauck
Assistant General Manager

Fairfield Inn by Marriott - Flagstaff
2005 S. Milton Road
Flagstaff, AZ 86001
(928)773-1300 ext 780
jordanm@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 June 2014

Recently while on vacation we stayed at Fairfield in Flagstaff. I would highly recommend this as a great place to stay. The staff was excellent & always went above & beyond. Rooms were clean & in good repair. They also, had en excellent free breakfast. Coffee & snacks were always available as well. Hotel was also, conveniently close to the airport and a good location for day trips in the area.

Thanks to the staff there

Room Tip: We stayed in the wing facing Mt Humphrey. Nice & quiet.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adraingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairfield_Flagstaff, Assistant General Manager at Baymont Inn & Suites Flagstaff, responded to this review, 15 June 2014
Hello Adraingh,

Thank you very much for the kind remarks regarding your recent visit. We hope to see you for any future visits to beautiful Flagstaff!

At Your Service!

Jordan D. Mauck
Assistant General Manager

Fairfield Inn by Marriott - Flagstaff
2005 S. Milton Road
Flagstaff, AZ 86001
(928)773-1300 ext 780
jordanm@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Flagstaff, Arizona
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 June 2014

This review is directed more to Marriott. We stayed three nights, it is reasonable and centrally located, however, I must echo what several reviewers have already commented on - this Fairfield suffers in comparison to other Fairfields - even though rooms are small if Marriott would invest in some updated more modern furniture and get rid of the cumbersome "closet and TV stand" it would make a big improvement. Staff here was friendly, helpful, and breakfast good for an economical hotel. Flagstaff continues to be a growing area and there is a huge amount of competition in low price room accommodations - the Courtyard is great but Marriott if you don't want to lose out in the lower price competition how about spending some money on the Fairfield?

Room Tip: On third floor don't stay near ice machine - extremely noisy.
See more room tips
Green Features: In the elevator they promote saving water - but they are losing a ton when the toilers flush.
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LCW21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairfield_Flagstaff, Assistant General Manager at Baymont Inn & Suites Flagstaff, responded to this review, 10 June 2014
Greetings LCW21,

Thank you very much for providing feedback regarding your recent visit to Flagstaff. Unfortunately, we failed to meet the expectations of what a Marriott experience should be. I am embarrassed to hear that a valued guest such as yourself had the experience you did. Please note that the experiences you had will be discussed with our ownership & management team. Please do not hesitate to contact me for any assistance in booking future reservations down the line. Thank you very much for taking time to address your visit.

At Your Service!

Jordan D. Mauck
Assistant General Manager

Fairfield Inn by Marriott - Flagstaff
2005 S. Milton Road
Flagstaff, AZ 86001
(928)773-1300 ext 780
jordanm@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SALINE
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 June 2014

Quick overnight stay. Staff was very helpful. Room was a little small, but had everything you needed. Sleep comfort was very good. Breakfast was good and had a lot to offer even though was very busy. Good location with easy access to restaurants, stores and the main highways. A little pricey, but not too much.

Room Tip: Hard to find the entrance from Milton Rd because the Building is set back behind a steep winding dri...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michiganuncledoug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairfield_Flagstaff, Assistant General Manager at Baymont Inn & Suites Flagstaff, responded to this review, 4 June 2014
Greetings Michiganuncledoug,

Thank you very much for providing feedback regarding your recent visit with us. Please do think of us again for any future visits to beautiful Flagstaff!

At Your Service!

Jordan D. Mauck
Assistant General Manager

Fairfield Inn by Marriott - Flagstaff
2005 S. Milton Road
Flagstaff, AZ 86001
(928)773-1300 ext 780
jordanm@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Voghera, Italy
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 June 2014

We spent three nights here. This hotel has 3 floors, we were at first floor.
Room was clean and comfortable (maybe a little small). Free parking.
Good breakfast and 24-hour coffee/tea/hot chocolate.
We used this location as a base for visiting Grand Canyon and Monument Valley. For these things this accommodation is highly recommend.
Nice staff.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bonny3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairfield_Flagstaff, Assistant General Manager at Baymont Inn & Suites Flagstaff, responded to this review, 4 June 2014
Greetings Bonnie3000,

Thank you very much for taking the time to provide a review regarding your recent visit with us. I am glad that you were able to enjoy our complimentary breakfast & coffee/tea station. Please do think of us again for any future Flagstaff visits.

At Your Service!

Jordan D. Mauck
Assistant General Manager

Fairfield Inn by Marriott - Flagstaff
2005 S. Milton Road
Flagstaff, AZ 86001
(928)773-1300 ext 780
jordanm@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Baymont Inn & Suites Flagstaff

Property: Baymont Inn & Suites Flagstaff
Address: 2005 S Milton Rd, Flagstaff, AZ 86001-0805 (Formerly Fairfield Inn Flagstaff)
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 64 Hotels in Flagstaff
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Baymont Inn & Suites Flagstaff 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
Nestled in the cool mountain pines of beautiful Northern Arizona, the Baymont Inn & Suites in Flagstaff offers warm, personalized service along with cozy rooms. Experience all the wonderful sites and breath taking monuments that surround the city of Flagstaff. The Grand Canyon, Sedona's Red Rocks, Walnut Canyon and Sunset Crater are all within a short drive from the hotel. Flagstaff's popular local attractions include the Lowell Observatory, Arizona Snowbowl, Route 66, Riordan Mansion and the Arboretum. The hotel is conveniently situated within walking distance of numerous restaurants. Our friendly and knowledgeable staff take pride in providing you with all the resources you need to plan the perfect adventure. Let us be your hub for a wonderful Northern Arizona Experience! ... more   less 
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Also Known As:
Fairfield Inn Flagstaff Hotel Flagstaff
Fairfield Flagstaff
Flagstaff Fairfield Inn
Baymont Inn & Suites Flagstaff North America

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